What is Network Discovery? A Guide With Use Cases
Discover what network discovery is, why it matters for IT teams, and how Alloy tools automate asset tracking and visibility.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Nexthink Achieves FedRAMP "In Process" Designation
We are proud to announce a significant advancement in our commitment to serving the US federal market – Nexthink is now listed as “In Process” in the FedRAMP marketplace. To achieve this, we have been working closely with our federal consultant Quzara, to complete a rigorous security assessment. Through this process, we're implementing hundreds of required controls to meet the highest standards of cloud security.
Why Neglecting Asset Tracking Labels Can Harm Your Business
Asset Tracking Labels are small but powerful tools that help businesses monitor and manage their valuable assets efficiently. These labels and a reliable asset tracking system ensure real-time visibility, prevent loss, and streamline operations. Ignoring them can lead to misplaced equipment, unauthorized usage, and costly replacements. Businesses risk inefficiencies, compliance issues, and financial setbacks without proper labelling.
The 5 Paradigm Shifts of Exposure Management, Ep. 52
Exposure management is fundamentally changing the way we view cybersecurity. Ivanti's Chris Goettl and Robert Waters introduce five paradigm shifts brought on by this emerging technology and how your organization's security strategy might shift as a result.
Analytics Plus webinar: The GenAI-powered analytics roadmap for ITOps excellence
The future of IT is data-driven, and AI is leading the charge. GenAI and cutting-edge AI/ML capabilities can empower IT teams to spot hidden gaps, predict future needs, and drive strategic impact across the board. This webinar explores scenarios where AI-powered analytics address critical IT bottlenecks and amplify outcomes.
IT's Most Expensive Oversight: Ignoring Hardware Warranties
Are you throwing money away on expensive repairs that should be covered under warranty? Or worse, buying warranties you never use while skipping the ones you desperately need? Warranty management is IT's most overlooked money-saver. Without proper tracking, you're facing unexpected repair costs, unplanned downtime, and zero visibility into which assets are actually covered when you need them most.
How to Reduce IT Costs on Hardware Refresh Cycles
IT budgets are under pressure, and hardware refresh costs continue to climb. For End User Computing (EUC) and IT professionals, the traditional time-based approach to managing device lifecycles is no longer viable. Simply replacing laptops and desktops every three to five years doesn’t reflect actual device performance, usage patterns, or business needs. The solution? A smarter, data-driven hardware refresh strategy that balances performance, cost-efficiency, and employee experience.
Seal the Silo: Unifying Vulnerability and App Security with a Risk-Based Approach
Seal the Silo: Unifying Vulnerability and App Security with a Risk-Based Approach Too often, security teams assess infrastructure and application exposure risks in silos, leading to fragmented insights and misaligned remediation priorities. Taking this disjointed approach makes it harder to reduce your overall risk and weakens your security posture.
Master Your AWS Cloud Environment With Observability
In many cases, cloud and on-premises environments exist side by side. The only way to maintain visibility into such intricate hybrid ecosystems is with a sophisticated end-to-end observability solution. Here are the key factors in choosing a comprehensive observability solution to help you master your AWS cloud and on-prem environments.
Integrate Notion with Freshservice
Freshservice integration with the Notion for Freshservice app enables IT teams and agents to fetch knowledge base resources from Notion, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The Notion for Freshservice app integration: Enables agents to fetch knowledge base documents and links from Notion, and attach them as replies to requesters, which helps improve agent productivity.