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The latest News and Information on IT Service Management, Service Desk and related technologies.

2025 Is The Year To Bake Reliability Into Your Systemic Business Approach

In the early days of a business, perhaps when it's still just you and maybe a spreadsheet or two, it's surprisingly easy to keep everything running even without writing anything down. That's because you remember what's due, who's owed a call, and which job needs following up, because it's all rattling around in your mind and you're fully engaged at every levvel. While such a level of control feels like confidence, it can be slightly chaotic underneath.

Construction Site Planning: Tips and Tools to Simplify Your Scheduling

Construction site planning is a crucial step to ensure smooth project execution and meet deadlines. Proper organization helps optimize human resources, coordinate subcontractors efficiently, and anticipate potential errors. Effective project management ensures that the entire project runs seamlessly, from initial site analysis to the final milestones. This article presents an effective method for creating your construction schedule, along with essential tools to assist in the process.

How to Prepare a Fixed Asset Register?

Managing fixed assets like machinery, vehicles, office equipment, or IT infrastructure can become complicated if not tracked properly. That’s where a fixed asset register becomes essential. It is not just a spreadsheet or a list—it's a powerful financial tool that helps you manage, monitor, and maximize the value of your assets across their lifecycle. From supporting audits to managing depreciation and procurement, an accurate register plays a vital role in operational efficiency.

Observability Trends for 2025

The evolving digital technologies and artificial intelligence (AI) fundamentally reshape business dynamics. Analyzing the growth and impact of running online businesses, several organizations from different industries started adapting this modern approach to create revenue streams and enhance their customer experience. On one end, it turned out to be a brilliant strategy; on the other, managing the complex business data and systems was a big challenge.

A Leader's Playbook to Unlocking Exponential Growth with AI and ServiceNow

Not long ago, AI was largely experimental, but today it’s a strategic imperative. Enterprise AI adoption has surged to record levels, with over three-quarters of organizations now using AI in at least one function . In Deloitte’s latest global study, almost all organizations reported measurable ROI from AI, and 74% said their most advanced AI initiatives meet or exceed ROI expectations .

The Impact of Digital Transformation in Telecom

The telecom industry is at the forefront of digital transformation, driven by rapid technological advancements, evolving customer demands, and an increasingly competitive market. Digital transformation in telecom is not just about adopting new technologies; it’s about redefining business models, enhancing operational efficiency, and improving customer experience.

Buying an Inventory Tagging System: What You Should Know

An inventory tagging system is essential for businesses to track and manage stock efficiently. By attaching unique tags or labels to each item, companies can maintain accurate inventory data, reduce errors, and improve overall efficiency. This ensures seamless order fulfillment and prevents stock shortages or overstocking, which can impact business operations.

A faceoff beyond the patch: How to measure, track and improve deployment success

A faceoff beyond the patch: How to measure, track and improve deployment success Wouldn’t it be great to fully understand how your patch deployment is performing? In this faceoff-style session, security savant Chris will challenge analytical authority Susan, stretching the reporting possibilities for patch deployments. Listen in as our experts delve into common patch management use cases to demonstrate how actionable insights, analytics and dashboards can elevate your patch reporting.

Beyond the Bots: Is AI that Only Talks Already Obsolete?

It started with promise: deploy a chatbot, cut service desk costs, and deliver instant support to employees anytime, anywhere. And many large organizations bought in. But several years into this so-called “chatbot revolution,” the results tell a different story—one of inflated expectations and underwhelming outcomes. It’s time to face a hard truth: AI that only talks is no longer enough.