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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Strategic Role of Cybersecurity in Innovation

The Strategic Role of Cybersecurity in Innovation Cybersecurity drives innovation as organizations contend with motivated bad actors like hackers and nation-states. Balancing security with employee productivity is crucial, and the costs of risk mitigation must align with long-term benefits. Visibility in security landscapes is often lacking, complicating threat assessments. Effective exposure management and understanding IoT challenges are vital. Security should evolve into a strategic partner for businesses, enhancing operational efficiency.

Improving Employee Digital Experience with Ivanti Neurons

Improving Employee Digital Experience with Ivanti Neurons Ivanti Neurons improves the digital experience for employees by quickly identifying and resolving device performance issues. A support bot monitors processes, analyzes CPU usage and interacts with employees to clarify problems. It improves application performance by adjusting priorities and informs employees of temporary measures. The bot also generates service tickets for recurring issues, improving the overall employee experience.

How AI trust and personalization are shaping CX in Latin America

Every interaction a customer has with a brand helps shape their loyalty and long-term relationship with it. As AI becomes an increasingly central part of customer experience (CX), businesses are arriving at a critical crossroads. When done right, AI has the power to deepen trust and build meaningful, lasting customer connections. But when it falls short, it can unravel hard-earned loyalty.

Analytics Plus webinar: Explore IT's first decision intelligence platform

IT landscapes are vast, widespread, and increasingly complex—demanding tools that don’t simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and machine learning (ML) capabilities into everyday ITOps. In this session, you will learn to deploy decision intelligence for contextual recommendations that address underlying IT inefficiencies—even those that are difficult to spot.

Understanding Organizational Security Maturity Levels

Understanding Organizational Security Maturity Levels Organizations display different levels of security maturity, with level four organizations demonstrating a deeper understanding of security threats compared to level one. Increased investment in security is noted among higher maturity levels. Awareness of cyber threats and vulnerabilities is rising, prompting organizations to align their cybersecurity strategies with business goals. A holistic approach to integrating cybersecurity into daily operations is crucial for effective risk management.

Device Management and Security Enhancements

Device Management and Security Enhancements The content outlines key features in device management and security, including external intelligence integration and new restrictions for iOS and Macs. It covers default browser settings, deep link functionalities, and compliance actions for device retirement. Enhancements in single sign-on for Macs and Apple's native SSO are highlighted, along with background scripts and policy-based controls for disk management. Upcoming capabilities and future discussions on app management and Android transitions are also previewed.

4 top takeaways from Knowledge 2025

Knowledge 2025 was an event for the history books: three days of exciting keynotes, informative panels, and collaborative breakout sessions that brought together 25,000 ServiceNow customers, partners, investors, and developers. From the keynote stage to the expo floor, we showed the world how ServiceNow puts AI to work for people—in every corner of business. In addition to big announcements shared in the opening keynote, here are four top takeaways from Knowledge.