Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Introducing Beautiful Status Pages with Pagerly

Pagerly Status Page App offers a comprehensive solution to manage and display the status of services with real-time updates, customizable design, and subscriber notifications. Host your status page on a custom domain and include detailed service-level timelines for clarity and professional presentation. Why Pagerly Status Pages are the best Real-Time Updates: Instantly update status pages with both manual and automated workflows to keep everyone informed about incidents as they happen.

How to improve the utility of ServiceNow with actionable tickets

Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.

How Sony improved IT incident management with AI-powered context and event correlation

Ben Narramore, Director of Global Operations and Service Management at Playstation, describes the impacts of adopting BigPanda AIOps on Sony’s operations, processes, and workflows. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

What is DORA and how AIOps facilitates compliance

The Digital Operational Resilience Act (DORA) is a European Union (EU) regulation that requires financial institutions to improve their digital operational resilience. DORA creates a uniform regulatory framework across the EU to strengthen the European financial market against cyber risks and IT incidents.

How BigPanda allows Sony to proactively manage IT incidents

Ben Narramore, Director of Global Operations and Service Management at Playstation, discusses how BigPanda AIOps enables Sony’s Incident Management teams to move from reactive firefighting to proactive investigation. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

What is ITSM? A comprehensive guide to IT service management

When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.

Supercharge Innovation Velocity by Eliminating Operational Chaos

Incident management has long relied on ITSM systems designed to handle incidents through a structured ticketing queue, with a focus on compliance and data integrity. While this method brings consistency, it often slows down response times and forces teams into a reactive mode during major incidents. This outdated and fragmented approach creates inconsistencies, as automation tools are inconsistently applied and lack a unified management system.