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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Learnings from eight major outages of 2024 and best practices to stay prepared

Jan 28, 2025 By Ramkumar Ramaswamy In Site24x7

While we cannot eliminate internet outages, lag, or security breaches, reflecting on the lessons learned from these events helps us cope, innovate, and implement measures to reduce how often they occur. In 2024, website and application outages had a significantly greater impact on the world than in previous years, leaving the IT community with valuable insights to consider.

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How to streamline ITIL processes for incident management

Jan 28, 2025 By BigPanda In BigPanda

Are you facing challenges with incident routing, lengthy resolution times, or inconsistent team communication? If so, the IT Infrastructure Library (ITIL) can help. It’s a proven framework that goes beyond fundamental incident management to improve IT reliability, speed up issue resolution, and enhance overall IT service delivery. ITIL processes can help you save time, resources, and headaches.

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The AI Revolution in Incident Management: Insights from the Frontlines

Jan 27, 2025 By Doreen Jacobi In SIGNL4

Cofounder Doreen Jacobi spoke with several of our customers about the revolution AI is bringing to incident management. Artificial Intelligence has seamlessly integrated into our daily lives, often in ways we barely notice. But what does that actually mean for industries facing complex challenges, like incident management? What real benefits does AI bring today, and how might it shape the future?

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Feature Spotlight - Incident Insights

Jan 27, 2025 By xMatters In xMatters

To help mitigate and resolve incidents even faster, our AI-powered incident insights provide immediate and actionable suggestions during the response process and provide additional context during post-incident reviews. From the Insights panel, you can easily review suggested resolvers and information about similar incidents that may help with the resolution process. To help further speed things up, when an insight is more likely to help resolve the incident, it's displayed as a popup in the Incident Console.

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xMatters

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SIGNL4 Integration with Checkmk

Jan 27, 2025 By Derdack SIGNL4 In SIGNL4

Enhance your Checkmk experience with reliable mobile alerting via push, SMS and voice calls. Including features like escalation, duty scheduling, team collaboration and 2-way ticket updates.

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The Domino Effect of Outages with Nuno Tomás, Founder of isDown.app

Jan 24, 2025 By Rootly In Rootly

Humans of Reliability: Keeping systems up and the lights on isn’t just about technology—it’s about the people behind it. In this episode, we’re thrilled to chat with Nuno Tomas, founder of Isdown.app, a vendor outage monitoring tool transforming how teams handle third-party incidents. Nuno shares his journey from software engineer to entrepreneur, the pivotal 4 a.m. moment that inspired Isdown, and the challenges of balancing startup life with family. We dive into the complexities of incident communication, how to tackle alert fatigue, and why transparency is key to building trust in SaaS.

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5 IT Myths That Are Costing You Time and Money

Jan 23, 2025 By Constant Fischer In PagerDuty

In the fast-paced world of IT operations, myths often masquerade as truths, leading organizations down inefficient and costly paths. Let’s look at five of the most pervasive myths and explore why modern solutions like PagerDuty Operations Cloud are essential for thriving in today’s complex IT environments. Myth 1: Kubernetes is self-healing, and no other tools are required. The Reality: While Kubernetes is often touted as a self-healing platform, this is only partially true.

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Accelerate incident triage with AI-Powered Event Management

Jan 23, 2025 By Sam Osborn In BigPanda

IT Operations teams must detect and address incidents quickly to ensure efficient operations and reliable IT infrastructures. As organizations grow and scale their service offerings, their IT environments inevitably become more complex. Filtering through alerts becomes increasingly challenging due to excessive noise and a lack of end-to-end visibility. As a result, IT operations teams are forced to escalate issues more frequently.

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Building an AI incident responder

Jan 22, 2025 By Incident.io In Incident.io

Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.

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ServiceNow Integration Now Generally Available (Plus, Inbound Field Mapping)

Jan 21, 2025 By Jessica Abelson In FireHydrant

We’re thrilled to announce that our ServiceNow integration is now generally available (GA). For enterprises that rely on ServiceNow to power their ITSM, this integration creates a seamless bridge between engineers responding to incidents in FireHydrant and the broader organization. At FireHydrant, we are committed to delivering enterprise-grade solutions that go beyond the basics.

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