Operations | Monitoring | ITSM | DevOps | Cloud

Incidents happen. Whether it’s a service outage, degraded performance, or an unexpected spike in errors, things will go wrong. The question isn’t if incidents will occur—it’s how quickly and effectively you can respond when they do. For years, incident response has been a mostly manual process: someone gets paged, scrambles to investigate, loops in the right people, and after some firefighting, hopefully resolves the issue before too many customers notice.

Financial entities operate in a complex technical landscape where legacy systems must coexist with modern technologies to meet evolving customer expectations. This interconnected environment introduces vulnerabilities that can lead to IT disruptions, inefficiencies, increased costs, and regulatory risks. High-profile outages, such as those faced by Bank of America and other global institutions, emphasize the critical importance of operational resilience and compliance.

DevOps’s concept and development have significantly changed how IT teams work in the last decade. Small and large teams alike can see the difference when they switch from traditional software development cycles to a DevOps cycle: However, effectively embracing DevOps takes work. Thankfully, there are many ways to navigate this challenging journey, and this article will explore the four most effective ones.

A DevOps Self-Assessment provides 15 questions about your DevOps processes and practices and ranks the maturity of your DevOps initiative. Achieving better business outcomes hinges on the ability to release software faster and provide responsive support. DevOps maturity assessments play a critical role in this process by helping organizations pinpoint inefficiencies, identify gaps in collaboration, and refine their workflows.

This post was authored by Mitra Goswami, Ralph Bird, Everaldo Aguiar, and Scott Sieper. Over the past two years, generative AI (GenAI) has come a long way, from the early excitement of ChatGPT to early explorations and more and more companies deploying GenAI-powered features into production.

Building a mobile app often involves selecting the right framework that aligns with your team’s skill set and project requirements. Two popular choices are Ionic and React Native, both of which enable cross-platform development. ‍ In this post, we’ll compare these frameworks and share why we, at ilert, decided to use Ionic for our mobile app.

Working with ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. Maybe you’re trying to understand the foundational aspects of the CMDB or looking for ways to integrate it into your IT processes. If you want to get maximum value from your ServiceNow CMDB, you might be asking questions like: This blog will explain the key aspects of ServiceNow CMDB and share practical tips and tools to improve your CMDB experience.