Operations | Monitoring | ITSM | DevOps | Cloud

The impact vision for PagerDuty.org is to enable mission-driven teams to build a resilient world and a sustainable future for all. As a leader in modern, AI-first operations, we know that operational excellence supercharges social impact. As artificial intelligence rapidly reshapes the social sector, this commitment to resilience and efficiency has never been more vital.

The shift to autonomous and AI-assisted security operations is well underway. But there is a quiet infrastructure decision that will determine whether your AI agents are sharp or sluggish: how your security data is structured before it ever reaches them.

Engineering leadership is in the middle of a real transition, and most of the leaders I talk to know it. AI has reshaped how software gets built quickly enough that the operating models many of us spent a decade refining no longer fit cleanly, and there is a great deal of serious work happening across the industry to figure out how these models should evolve. The teams I find most impressive right now are the ones treating their operating model as an open question rather than a settled one.

Canonical’s security philosophy has always been built on the premise that vulnerabilities exist and will be discovered. Our response relies on defense-in-depth architecture, rapid patch deployment, and strict adherence to Coordinated Vulnerability Disclosure (CVD). AI changes vulnerability discovery volume and speed. We have a robust vulnerability management process that is backed by rigorous compliance certifications.