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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Evolution of Security Tools at Microsoft

The Evolution of Security Tools at Microsoft The development of security tools like MBSA and HF Net Check Pro addresses the need for effective network-wide security scanning. Microsoft created internal tools to manage vulnerabilities and transitioned to XML for scalability. The rise of malware threats increased the urgency for patch management, leading to the distribution of tools and best practices on CDs. This narrative highlights the shift from physical media to digital formats in update distribution.

Attack Surface Visibility: Research Uncovers Critical Security Blind Spots

You can’t fix what you don’t know is broken. Proactive attack surface management begins with total attack surface visibility, but persistent cybersecurity data blind spots leave organizations vulnerable. Ivanti’s 2025 State of Cybersecurity Report finds that siloed and inaccessible data limits visibility into threats and impedes security efforts and response times.

A Guide to Apple Declarative Device Management for Enterprises

Apple declarative management introduces a shift from the traditional command-based model to a more autonomous and flexible framework. This approach aims to improve the efficiency and responsiveness of managing Apple devices. The components of Apple declarative management — declarations, assets, predicates and status channels — work together to create a more efficient, scalable and responsive MDM framework.

Revolutionizing User Experience with Agentic AI

Revolutionizing User Experience with Agentic AI Agentic AI integration creates prompt-driven interfaces that simplify access to information and ticketing for users. AI incident correlation reduces service downtime, boosting productivity. Ring deployment automates patch management for controlled updates, while lifecycle management of gateways enhances security. Autonomous endpoint management tackles time and data challenges, leading to more efficient operations. The focus is on leveraging technology to innovate and optimize resources.

InvGate Named IT Asset Management Company of The Year 2025

InvGate was recently named IT Asset Management Company of the Year 2025, a recognition that not only reflects our “stellar reputation and trust among customers and industry peers”, but also our commitment to developing solutions that truly simplify IT Asset Management.