Operations | Monitoring | ITSM | DevOps | Cloud

Ivanti Neurons - Neurons Workspace #shorts

The Ivanti neurons workspace is a tool designed to improve issue resolution within organizations. It offers device and user views, providing telemetry, remote control, and automation tools to analysts. This allows for a better understanding of device activities. A timeline view is also being developed to gather metrics and historical information across key areas. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

How to Close Attack Surface Gaps, Daren Goeson, SVP Product Management, SUEM, Ivanti #goivanti

For more valuable insights on reducing an organization's attack surface, check out Ivanti’s Attack Surface Management Report. Daren Goeson, SVP of Product Management, SUEM, Ivanti shares valuable insights on reducing an organization's attack surface and implementing an effective Attack Surface Management (ASM) strategy. From asset discovery to vulnerability management, risk assessment to automation, this video provides essential guidance for organizations to enhance their cybersecurity posture.

Data Harmonization is Key to Reduce Your Attack Surface, Srinivas Mukkamala, CPO, Ivanti #goivanti

Ivanti’s Attack Surface Management report offers more expert advice on how to turn actionable data into a mature and effective attack surface management strategy. Dr. Srinivas Mukkamala, Ivanti CPO, discusses the need for organizations to consolidate and harmonize data from multiple sources to gain a comprehensive view of their attack surface. This video offers actionable advice on how to structure, analyze and apply your data to use it to inform your attack surface management strategy and quickly and effectively detect and remediate threats.

Dynamic Priorities: Attack Surface Management, Rex McMillan, VP Product Management, Ivanti #goivanti

Ivanti’s Attack Surface Management report examines the challenges of monitoring and managing expanding attack surfaces and provides strategies directly from IT and security experts into how you can practice comprehensive attack surface management. In this video, Rex McMillan, Vice President of Product Management at Ivanti, shares valuable insights on attack surface management (ASM) and why an attack surface management solution should empower organizations to detect and prioritize high-level risks even as those risks evolve in scope and severity.

Kaspersky Labs Banned in the US: Do This NOW

The US government has recently banned Kaspersky antivirus software. Starting September 29, selling the Russian firm's products or providing updates to any existing installations within the United States will be illegal. So, it'd be advisable to start searching for an alternative. Keep in mind that it should offer you similar capabilities, be in compliance with your business regulations, and fit into your IT budget.
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The importance of digital employee experience monitoring for business

In a world where digital, businesses are shifting their focus to creating a positive digital employee experience. With more employees working remotely than ever before, it's become critical for companies to monitor and measure this experience. This is where Digital Employee Experience Monitoring comes into play. In this article, we will dive deep into the importance of Digital Employee Experience Monitoring for businesses today. We'll explore what it is, why it matters, and how to implement it in your own organization. By the end of this article, you'll have a thorough understanding of how this technology can enhance your company's operations and improve employee productivity.

Ivanti Neurons for ITSM powered by AI

Revolutionizing IT Service Management with AI: Ivanti Neurons for ITSM Welcome to a new era of IT service management, transformed by AI. AI streamlines incident processes, minimizes manual effort, and enhances response times by automatically classifying incidents. It also automates troubleshooting, fostering a self-healing environment. An AI-powered system delivers superior employee experiences, while generative AI capabilities summarize incidents and create knowledge articles. This enhanced support benefits both end users and service desk agents.

InsightBench: A Benchmark for Evaluating End-to-End Data Analytics Agents

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Step Into the Cloud-based Workspace Management of the Future

Cloud-based solutions like Ivanti Neurons offer your organization the latest capabilities, scalability and flexibility for software security and endpoint management. To maintain the most modern portfolio of solutions possible, Ivanti announced the retirement of Ivanti Workspace Control (IWC) on Jan. 31, 2024. That decision was rooted in our dedication to your success and the pursuit of innovation.

Ivanti Initiatives Enable Customers to Succeed

Ivanti breaks down barriers between IT and security so you as our valued customer can achieve your business outcomes. To empower you to thrive, we have created a dynamic set of resources ranging from new webinars, ask-the-expert sessions and more to help you flourish with your Ivanti solutions and achieve your desired organizational objectives. It all starts with our quarterly product launches.

Developing Gen AI with NLP for ITSM Platform: A New Era of Admin Analytics

Gen AI, equipped with NLP capabilities, is under development to generate real-time widgets and insights from the ITSM platform for admin analysts. This interface will enable analysts to ask specific questions like ticket resolution stats. Gen AI will provide yearly and monthly insights, interact with Gen AI, and create dashboard charts. This innovative solution, combining Gen AI, NLP, and MLNLP technologies, is expected to launch by year's end.

Ivanti Workspace Control: Migration Paths

With Ivanti Workspace Control (IWC) approaching end of life, easing your organization's migration is front of mind. Lead Sales Engineer Patrick Kaak and Senior Sales Executive Sacoro Fraenk outline why Ivanti is transitioning to User Workspace Manager (UWM) as part of its cloud-first strategy, as well as the three migration paths available to IWC users and what you'll gain from making the switch.

10 Kaspersky Alternatives to Replace The Antivirus After The US Ban

The United States government has recently banned Kaspersky, Inc. from selling and updating its antivirus software within the US. The Commerce Department’s prohibition has triggered an active search of Kaspersky alternatives in organizations to stay in compliance. If you’re looking for antivirus options, you’re in the right place! We put together this guide with the top 10 best Kaspersky alternatives to help you out in the search.

Top Benefits of Implementing an IT Maturity Model

In today's rapidly evolving technological landscape, businesses increasingly rely on IT to drive growth, improve efficiency, and stay competitive. However, simply having an IT department is not enough. To truly leverage technology's power, organizations must ensure that their IT processes, policies, and infrastructure are aligned with their business goals and operating optimally. This is where an IT maturity model comes in.

Cost Management: Definition, Benefits, And Tools

Any business aiming to control and optimize their expenses can benefit from implementing structured and consistent Cost Management. It's a journey toward not just surviving but thriving in an ever-evolving marketplace. In this article, we'll break down what this practice entails, highlight its key benefits, and introduce you to effective tools that can help you manage your costs efficiently.

The 5 Stages of The ITIL Service Lifecycle

The ITIL service lifecycle is a framework comprising all the processes needed to effectively manage the whole service lifecycle of any product or service offered by an organization. Its scope encompasses the entire lifecycle of IT services, from their initial concept to day-to-day management and operations and their final retirement. It is divided into five core stages or phases, each focusing on specific activities and processes.

#CyberDefense 101: Phishing + Credential Attacks | Security Insights Ep. 40

Ivanti's Chris Goettl (VP of Product, Patch Management) welcomes back Robert Waters (Lead PMM, Exposure Management) for a follow-up on Verizon's 2024 Data Breach Investigations Report, discussing the two main attack vectors used in most breaches -- phishing and credential attacks -- and how your organization should go about defending itself. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

What is Patch Management? A Complete Guide

Let us begin with an example that underlines the importance of patch management. Software vulnerabilities are real, irrespective of the business entity. One of the leading healthcare organizations providing data for more than 10 million people had an adverse situation in 2023. Their focus group revealed that while there was a nod to patch management, the prioritization was not taken seriously due to a lack of resources and perceived minimal risks.

AI Agent Assistance for Customer Support: Everything You Should Know

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance.

10 Compliance Standards to Achieve IT Security And Privacy

Compliance standards are designed to create a robust framework that protects sensitive data from threat actors and ensures organizational integrity. Without them, organizations will be compromising both their IT security and privacy. If you are an IT manager, cybersecurity professional, legal advisor, or your employer has promoted you to be the new compliance officer, your aim is to ensure your organization's technology infrastructure meets regulatory requirements.

The Third Principle of AI by Design: Transparency and Trust

This is the 3rd article in our Orange Matter series on AI by Design IT professionals must trust their tools. When it comes to artificial intelligence (AI) solutions, trust is built on several factors, such as the adoption of privacy and security practices and safeguards against algorithmic bias. In this article, we explore the third principle of our AI by Design framework and discuss how SolarWinds navigates transparency challenges to cultivate user trust in our AI systems.

Hardware Asset Management in Under 8 Minutes

Hardware Asset Management, or HAM, manages the hardware assets in your IT asset inventory. It's an essential part of IT Asset Management, monitoring your IT infrastructure (including desktops, laptops, servers, and network equipment) throughout its lifecycle, from procurement to disposal. A robust HAM strategy will play in your favor in multiple ways, including: Having a comprehensive SAM plan brings multiple benefits to your organization.

The Importance of Accurate Data to Get the Most From AI

The IT service community is rightly buzzing about the wealth of possibilities AI offers to automate service management operations and better assist customers — especially in this age of expanding Everywhere Work. But without sound data, the path to leveraging AI for IT service management becomes quite daunting. With so many more people working outside a traditional office setting, more end users than ever are logging in more often to access employee services.

What is Business Consulting? Starting A Consulting Business With Software & Workflow AI

Business consultants are leveraging software and workflow AI to radically elevate service delivery. ‍ According to a survey by Hinge Marketing, the top three reasons businesses hire consultants are to (70%) access specialized expertise, (52%) gain an outside perspective, and (44%) supplement internal resources.

At What Cost: Rethinking Resource Management in 2024

Shrinking resources pose formidable challenges in today’s enterprise environment, with almost half (46%) of CIOs reporting their budgets will stay flat or shrink in 2024. Across diverse sectors, budget constraints threaten to profoundly impact IT teams' ability to deliver high-quality services. In the first of our four-part series tackling the needs of IT pros today, we explore approaches to turn cost management from conservative penny-pinching to a strategic lever for driving growth.

The Second Principle of AI by Design: Accountability and Fairness

SolarWinds has launched AI by Design, a set of guiding principles for integrating artificial intelligence (AI) into our IT management solutions. In the third article in our series exploring this dynamic framework, we’ll examine how SolarWinds places Accountability and Fairness at the center of our strategy for ethical AI. Let’s get started.

LLMs can learn self-restraint through iterative self-reflection

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. This session features Alexandre Piché's recent work on reducing hallucinations with the ReSearch algorithm: an approach based on iterative search and self-evaluation to produce more factual generations.

Practical Demo How Ivanti Maps to CIS Controls Version 8 #ivanti

The webinar introduces the Center for Internet Security (CIS) and its mission, focusing on how Ivanti solutions map to CIS controls. Demonstrations include Ivanti Neurons for External Attack Surface Management, Risk-Based Vulnerability Management, Patch Management, and Incident Response Management. The session also clarifies Ivanti's non-affiliation with CIS, the difference between VRS and VRR, and the integration of EASM with other Neurons products.

Healing Bots Take Charge of Solving IT Problems to Enhance Employee Satisfaction

Imagine an Everywhere Work environment in which IT problems seem to magically resolve themselves before end users even realize there were issues. Printers miraculously start working again. Login issues vanish. Access to critical applications is seamless.

Introducing the Ivanti Marketplace: A Platform for Evolving Business Needs

The Ivanti Marketplace, a platform tailored to meet changing business requirements. It boasts a user-friendly interface, handpicked solutions, and self-service features. Ivanti's partners contribute unique solutions to enhance Ivanti's product range. The marketplace showcases numerous solutions categorized with comprehensive descriptions and cross-referencing. Ivanti is dedicated to providing powerful solutions and empowering customers in the everywhere work era.

Introduction to RBVM: A Solution for Vulnerability Management at Ivanti #ivanti

Derek Illum presents the RBVM solution for vulnerability management at Ivanti, detailing its functionality, benefits, and related statistics. The process involves data collection, automation, and integration with other tools. The tool, hosted in the AWS gov cloud, integrates with various systems, including Microsoft Defender for endpoint. Users can explore RBVM, focus on a risk-based approach, and utilize its dashboards and SLA management features.

Everything You Need to Know About IP Address Management (IPAM)

As networks continue to grow in complexity, investing in robust IP Address Management (IPAM) will help organizations manage their IP resources more effectively, minimizing risks and ensuring smooth day-to-day operations. If that’s where your organization is heading, this article aims to provide IT professionals and network administrators with a comprehensive understanding of IPAM, its relevance, and how to implement it effectively within their network infrastructure. Let 's dig in.

Cloud Migration: Security Shines a Light on Operations' Dark Networks

Dark networks have provided a measure of security to supply-chain operations for a couple of decades. These networks are closed to the outside world, only accessible via the connections between enterprise systems – think warehouse management, enterprise resource planning, etc. – and the rugged mobile devices carried by workers within these environments. And, everything is managed by on-premises device management products that never connect beyond the business’s facilities.

How to Get Started With Software Asset Management (SAM)

Software Asset Management, or SAM, is the practice that looks after your Software and License Management. It oversees the acquisition, management, release, deployment, maintenance, and eventual retirement of software assets. Having a comprehensive SAM plan brings multiple benefits to your organization, including: Discover how you can implement Software Asset Management in your company in this video!

10 Inventory Management KPIs for Effective Inventory Analysis

In today’s competitive business environment, effective inventory management can be the difference between success and failure. To ensure that inventory levels are optimized and resources are utilized efficiently, businesses rely on specific metrics called inventory KPIs (Key Performance Indicators). Through leveraging inventory management software and understanding these crucial KPIs, companies can drive better decision-making, reduce costs, and boost profitability.

The Key Challenges with Cloud-Native Infrastructure

Cloud-native infrastructure has completely transformed the way businesses operate today. The adoption of this new practice has made it simple for organizations to deploy and manage their applications. In fact, according to a report by the Cloud Native Computing Foundation (CNCF), more than 6.8 million cloud-native developers are already using this architecture. Microservices, containers, and DevOps techniques are the core principles of cloud-native infrastructure.

What is Observability and Why You Need IT to Manage Your Hybrid Cloud Environment

In today's digital age, where technology plays a pivotal role in every aspect of our lives, ensuring the smooth and uninterrupted functioning of software applications and systems has become critical. This is where Observability shines. Observability is the ability to gain deep insights into the inner workings of a system, enabling organizations to identify and address issues before they turn into major disruptions.

The History of AI in the Workplace

Today, Artificial Intelligence (AI) is at the top of every technology leader’s mind. What technologies should you incorporate? Who should you partner with to get the most out of AI investments? How best to implement AI within the workplace? To answer these questions, we first need a better understanding of how we got here.

Generative AI for Knowledge Management: Pros, Cons and Best Practices

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.

AI Knowledge Management: How to Use Generative AI for Knowledge Bases

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Along with the hype comes concerns about privacy, personal identifiable information (PII), security and accuracy. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Many seek the “sweet spot” – enabling benefits right now while identifying more strategic future uses, all without compromising security.

CSM to ITSM Migration: A Panel Discussion #ITSM #ITSolutions

Three Ivanti customers at various stages of migration – Maxar's Allison Hull, Fareway Stores' Steve Clime, and Memorial Health Ohio's Barbara Munger – give their firsthand perspectives on a successful journey from Cherwell Service Management to Ivanti Neurons for ITSM. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Strategic Digital Employee Experience Management

With Nexthink Workplace Experience (built on the Nexthink Infinity platform) we introduced a next-generation DEX score (V3) along with an all-new product – Nexthink Experience Central – to deliver the strategic guidance Senior IT Leaders require to successfully enable and advance their company’s DEX strategy.

Devops Best Practices for Observability

Imagine one night you receive a notification from your team member that a critical production problem has caused chaos in your application. There is a sudden drop in sales as customers are unable to access the application and reporting issues relating to the same. Now, when you reach the office to fix the issue, you demand the team to run through all the files.

Your BYOD Policy: Key Considerations, Daren Goeson, SVP Product Management, SUEM

See more insights into creating effective and secure BYOD policies in Ivanti’s research report: Secure Unified Endpoint Management. Daren Goeson, SVP Product Management, SUEM at Ivanti explores the essential factors organizations should consider when creating Bring Your Own Device (BYOD) policies and protocols. From use cases to data management, device compatibility to security implications, this video provides valuable insights to help organizations develop effective BYOD strategies.

Basic Cyber Hygiene: New Definition and Best Practices for the Current World

With the latest changes in regulations and laws, and with cyberattacks becoming more sophisticated, costly and frequent, it’s unavoidable: You must rethink basic cyber hygiene for your organization. Today, effective cyber hygiene requires you to plan and carry out regular and consistent actions to not only meet current challenges but also to keep pace with a threat landscape that is always evolving.

Priorities for Exposure Management, Chris Goettl, VP Security Product Management, Ivanti

See more insights into exposure management strategy and IT/security alignment in Ivanti’s research report: Secure Unified Endpoint Management. Chris Goettl, Ivanti's VP of Security Product Management shares best practices for secure unified endpoint management and explains why organizations should focus on exposure management to effectively mitigate risks.

Ivanti employees earn 2024 Simpplr award for Most Creative Use of Intranet

Description update: Our highly engaged employees and connected culture earned us the Best of Simpplr 2024 Award! After a spirited competition driven by weekly team challenges curated on our Simpplr-based intranet platform, we crowned three employee champions. Hear what they have to say about this outstanding recognition. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Data: Your Common Denominator feat. Srinivas Mukkamala, CPO, Ivanti #ivanti

Get the latest research on endpoint management and endpoint security best practices in Ivanti’s research report: Secure Unified Endpoint Management. Data silos and misaligned priorities stand in the way of IT and security teams’ ability to be efficient and innovative according to Srinivas Mukkamala, Chief Product Officer at Ivanti.

Jamf Inventory: Here's How to Use Jamf For Asset Management

Jamf inventory stands out as a valuable resource for Mobile Device Management (MDM), providing a centralized platform for tracking and managing Apple devices. However, Jamf's specialization in iOS devices presents a limitation for organizations seeking a more comprehensive IT Asset Management (ITAM) solution to look over their whole IT environment. If this sounds familiar, the answer you are looking for is integration.

What is an IT Service Desk?

With the increasing technology demand in the business sector, IT facilities play a critical role in running business activities in modern society. Whether it is mobile apps or high-end networks, everything has become a cornerstone for business success. Thus, it is important to acknowledge that no matter how advanced IT systems and applications are, they can always face some problems or failures. However, one cannot mistake an IT service desk for an IT help desk software or IT service management (ITSM).

NIS2 Implementation: Challenges And Tips From EU Experts

Let’s be honest. Keeping up with cybersecurity regulations and directives, especially if your organization operates within the European Union (EU), can be really challenging. And NIS2 implementation is no exception. If you are working in this field, you might already know the reasons that originated this legislation, its objectives, and the risks that organizations face as technology evolves. However, there is a gap between understanding NIS2 and its current implementation.

How MDM Can Help Manage the Apple Watch at Work

The Apple Watch has emerged as more than just a personal device. It's a tool that can enhance productivity, streamline communications and bolster security for organizations across various industries. With increased usage comes the need to manage these devices effectively and securely. This is where MDM steps in as a critical solution. Ivanti Neurons for MDM solution provides IT administrators the tools necessary to manage, secure and optimize the use of Apple Watch within their organizations.

2024 Security Report - Ravi Iyer #shorts

Are executives truly bought into cybersecurity? Ivanti CTO Ravi Iyer cites Ivanti’s latest cybersecurity research showing that there is stronger investment than ever in cybersecurity at the executive and board level. Iyer also breaks down the key cybersecurity concepts today’s executives should prioritize to gain a competitive edge.

What is Mobile Device Management (MDM)?

Mobile Device Management is a set of tools and working practices for managing, monitoring, and securing mobile devices such as phones, tablets, and laptops. It allows IT colleagues to control device settings, implement security measures, and perform remote locking or data wiping if a device is lost or stolen. Effective MDM can transform how IT departments manage and support mobile devices.

What is Resource Allocation? Guide For Driving Efficiency

Resource allocation is a crucial aspect of project management that involves distributing available resources efficiently to achieve project goals. Effective resource allocation ensures that the right resources are used at the right time and in the right amount, ultimately driving project success. ‍ Are you… ‍ ‍ In this guide, we will explore the concept of resource allocation, its importance, and practical steps to allocate resources effectively.