How Nexthink Can Help Fight Against IT Disruptions
Disruptions in the digital workplace are inevitable, but Nexthink can help your IT team see, diagnose, and fix issues quickly before massive productivity loss.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Multi-Tasking in the Modern Database Environment
Every database manager knows the complexities involved in maintaining and optimizing multiple enterprise databases. But knowing the complexities of database management and having the requisite knowledge and skills (never mind the right tools) to get the job done, is a different matter. Businesses today use a wide range of database systems to support a variety of applications and data types.
Enterprise Cloud Security: Best Practices and Insights
Businesses are increasingly adopting cloud technologies for their scalability, cost efficiency, and performance benefits. However, along with the benefits come new challenges, particularly in ensuring robust security measures.Effective enterprise cloud security safeguards against threats and data breaches, forming a cornerstone of modern cybersecurity culture best practices. Let's explore key strategies, tools, and recommendations to fortify your cloud environments. Let's begin.
ITSM Automation: A Complete Guide for 2024
Are you tired of drowning in a sea of manual tasks and repetitive processes? Do you want to free up your IT team to focus on strategic initiatives and deliver exceptional service experiences? If so, then ITSM automation is the answer you’ve been searching for!In this comprehensive guide, we’ll dive deep into the world of ITSM automation, exploring its key features, use cases, and the top software solutions available.
Understanding Mean Time to Resolve
Back in the day, IT teams often spent countless business hours manually sifting through logs, diagnosing issues, and identifying the root cause of a system failure. This painstaking process frequently led to prolonged downtimes and frustrated users. Today, organizations can’t afford such inefficiencies. Keeping systems running smoothly is key, and that’s where critical metrics like Mean Time to Resolve (MTTR) come into play.
Change Advisory Board: Definition, Best Practices and Roles
In today's fast-paced business environment, managing change effectively is crucial for organizations aiming to thrive. This is where the Change Advisory Board (CAB) comes into play, acting as the guiding force in the change management process.Imagine a team of experts who assess, evaluate, and approve changes, ensuring that everything runs smoothly while minimizing disruptions. Sounds like a superhero squad, right? Well, that’s precisely what a CAB is!
Staying on Top: Nexthink's Continuous Pursuit of Excellence
"It's tough to get out of bed to do roadwork at 5 am when you've been sleeping in silk pajamas." This quote from boxing champion Marvin Hagler, I feel, perfectly encapsulates the relentless drive needed to sustain excellence in any endeavor. It speaks to Hagler’s vigilance against complacency, an ethos that resonates deeply with us at Nexthink, especially as we celebrate our 20th anniversary and our ongoing status as a Leader in the Forrester Wave.
Fractional Executives: What They Are + How To Leverage
Fractional executives are changing how businesses operate by providing high-level expertise on a flexible, part-time basis. This approach allows companies to access seasoned professionals without the financial burden of full-time employment. Are you: If so, you’re in the right place.
AI-Driven Documentation Search Goes Live!
Experience effortless information retrieval with the Alloy Software smart AI search engine.
What Is IoT? Benefits for IoT Asset Management
In today’s fast-paced business environment, the efficient management of assets is crucial for maintaining productivity and profitability. The Internet of Things (IoT) has emerged as a game-changer in asset management, offering innovative solutions to traditional challenges. This blog post explores what IoT is, its benefits and drawbacks, and how it is revolutionizing asset management using IoT.
Cloud Based vs. Self Hosted vs. On Premise Asset Management
In the world of asset management, choosing the right system can significantly impact your business's efficiency and productivity. Cloud-based, self-cloud-hosted, and on-premise asset management solutions each have their own set of advantages and disadvantages. This blog post will explore these options in detail, helping you make an informed decision about which system is best for your organization.
ServiceNow's 2024 Enterprise AI Maturity Index: The Impact of Generative AI on Business
An introduction by company CEO Bill McDermott to ServiceNow's research on Generative AI adoption in enterprises, highlighting the benefits for early adopters and its potential for business transformation.
How to Integrate IT Asset Management With Service Desk?
Integrating IT Asset Management (ITAM) with your service desk is crucial for streamlining business activities and optimizing resource utilization. The ITAM process encompasses the tracking, managing, and reporting hardware assets throughout their lifecycle, ensuring that data centers operate efficiently and cost-effectively. By aligning ITAM with your service desk, you create a unified system that enhances visibility and control over assets from procurement to retirement.
Integrate Resolve with ServiceNow
A great 3 minute video that demonstrates the Resolve Actions platform capability to integrate with ServiceNow and incorporate Guided Procedures (interactive knowledge articles, blended with automation).
LLMs for Literature Review: Are we there yet?
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.
Customized Asset Management & Asset Tracking Software Benefits
In today’s fast-paced business environment, managing and tracking assets efficiently is crucial for maintaining productivity and reducing costs. Customized asset management and asset tracking software offer tailored solutions that cater to the specific needs of an organization. This blog post explores the benefits, features, and steps involved in building a customized asset management and tracking system, along with real-world customizations that Asset Infinity has implemented for its customers.
Boost Remote Work Efficiency with Remote Asset Management
The rise of remote and hybrid work has been a welcome change for workers everywhere. However, it has also created numerous challenges for managers, particularly in the area of asset management. Effective asset tracking and enterprise asset management are crucial for maintaining operational efficiency, security, and business continuity in this new paradigm.
Optimize Your ESM Workflows with Automation
Sick of the lost time outmoded workflows cause your IT team? Automation is the secret weapon you've been waiting for to streamline manual processes, free your IT staff and dramatically improve service quality across your organization. Join our live webinar moderated by Ivanti’s Phil Bowermaster and featuring real-world success stories from SCI's Jesse Miller and NCC Group's James Wooltorton — who’ll explain how you can optimize your workflows and take your ESM strategy to new heights.
How to level up your Microsoft ecosystem for ITAM with InvGate Insight
We show you how to use Active Directory, Entra, Azure, Intune, and Windows features in InvGate Insight. Learn to sync users, manage cloud assets, track devices, handle Microsoft contracts, and deploy software. Learn how to effortlessly sync users, manage cloud resources, track devices, handle Microsoft contracts, and deploy software—all within InvGate Insight.
Cyber Defense 202: Exploit Vulnerabilities | Security Insights Ep. 41
Ivanti's Robert Waters (Lead PMM, Exposure Management) is back with Chris Goettl (VP of Product, Patch Management) for the last of our three episodes covering Verizon's 2024 Data Breach Investigations Report, covering the third-most popular attack vector in breaches today: exploit vulnerabilities. And while they may be #3 in prevalence, they're #1 in Chris' and Robert's hearts.
ServiceNow Integration with Automation Designer
A great 3 minute video that demonstrates Resolve's capability to integrate with ServiceNow and incorporate Guided Procedures (interactive knowledge articles, blended with automation).
Enhancing IT Operations with Virtual Assistant Services
In today's rapidly changing digital world, IT departments face constant challenges. Rapidly evolving technology, large amounts of data management, a lack of qualified staff, and other challenges make it difficult to truly grow their business. And this is where virtual assistant services can come to the rescue. Virtual assistants, or VAs, are real people! Their advantage is that they work remotely, which means that you do not need additional expenses for full-time employees.
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5 Essential Steps for Effective IT Asset Management
IT Asset Management is a critical aspect of any organization's overall IT strategy. Many organizations, however, are not able to achieve their desired IT Asset Management goals due to the lack of a well-defined approach or the right solution. As a result, they often suffer from a high cost of ownership, low asset utilization, and increased security risks. This is why effective IT Asset Management is becoming increasingly important in the current economy. To achieve this, organizations need to follow a set of essential steps to ensure their IT Asset Management strategies are working correctly.
IT Asset Management: A Comprehensive Guide by Asset Infinity
In today's digital era, organizations rely heavily on IT assets to run their operations efficiently. Proper management of these assets is crucial to ensure optimal performance, minimize costs, and maintain compliance. This comprehensive guide by Asset Infinity delves into what is IT asset management, its importance, benefits, best practices, challenges, and more.
Combining MDM and MTD for Strategic Security
The mobile threat landscape is constantly evolving, with advanced threats like CryptoChameleon emerging all the time. To effectively combat these challenges, organizations need a comprehensive solution – and that’s where combining Mobile Threat Defense (MTD) and Mobile Device Management (MDM) comes in. While MTD can identify potential threats on mobile devices, it often lacks the capability to take proactive measures to address them once they’ve been identified.
Aligning Database Operations With DevOps
Even with dedicated database staff (often with impressive technical skills), businesses need help understanding how to address database issues. IT managers and database specialists are keen to try different approaches to keeping databases working as efficiently as possible. One popular approach is ‘DevOps’. As companies navigate the complexities of digital transformation and a growing trend toward cloud migration, IT environments have become extraordinarily complex.
Canned Responses and Snippets: Your Key to Accurate, Consistent Communication
Watch this quick video to discover how to use snippets for canned responses, predefined answers, and more! Learn how Alloy Navigator helps save time, enhance efficiency, and ensure consistent, accurate communication across your company. Key moments: Streamline your ITSM/ITAM routines and boost customer satisfaction!
Exploring Cloud Migration: Opportunities, Challenges, and Investment Priorities
Exploring Cloud Migration: Opportunities, Challenges, and Investment Priorities The discussion kicks off with the potential of 'lift and shift' in cloud migration, tackling worries about reinventing processes and saving costs. It delves into investment priorities such as assets, discovery, and enhancing the digital employee experience. The latest additions to the portfolio offer a unified dashboard, making customer interactions more straightforward.
Organizational Change Management: What is it and How to do it
Organizational Change Management is a crucial process that helps businesses navigate transitions and adapt to new circumstances. As organizations evolve, they often face the challenge of implementing changes that can significantly impact their operations, culture, and overall success. This article will explore the ins and outs of effective Organizational Change Management, providing insights and strategies that can help your organization thrive during times of change.
Senthil shares insights on leveraging ITOM for effective IT management in media environments.
In this video, Senthilnathan Thirunavukkarasu, Network and Security Manager for Australian Community Media, delves into the critical role of IT in media organizations and the specific challenges they encounter in networking. He discusses how ManageEngine's NetFlow Analyzer enhanced their visibility into network usage, providing insights into who is using what resources.
Canned Messages for Accurate and Consistent Communication
Learn how to improve user communication and boost IT team productivity by using canned responses.
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Workflow Automation Explained: What It Is & Why It Matters
Workflow automation is essential to driving efficiency and productivity in your workplace. 76% of businesses now use automation for standardizing or automating daily workflows, with 31% of businesses having fully automated at least one function. Are you... In this guide, we'll delve into the concept, benefits, and practical applications of workflow automation, providing you with the insights needed to enhance your business processes.
What is The ITIL Priority Matrix And How to Use One
Done well, an ITIL Priority Matrix can decrease service downtime, improve customer and employee experience, and make request and change processes more efficient. In this video, we'll cover what a Priority Matrix is, how it works, and the pros and cons of using one. We'll also identify some essential concepts you need to be familiar with.
Digital Transformation: A Comprehensive Guide to Embrace the Future
Digital transformation is no longer just a buzzword; it's a necessity for businesses aiming to thrive in a rapidly evolving landscape. By integrating digital technologies into all areas of an organization, companies can fundamentally change how they operate and deliver value to customers. This transformation is not merely about technology; it’s about rethinking how businesses engage with customers, streamline operations and processes, and create value in an increasingly digital world.
10 Easy SOP Examples and 2 Ready-to-Go Templates
Standard Operating Procedures (SOPs) are the backbone of any well-run organization, providing a clear roadmap for employees to follow and ensuring consistency across all aspects of the business. By implementing effective SOPs, companies can unlock a world of benefits, from improved productivity and reduced costs to enhanced customer satisfaction and better risk management.
What's happening with ITSM in 2024?
The lines between IT service management (ITSM) and AIOps are blurring. The Gartner Hype Cycle for ITSM, 20241 discusses this exciting convergence. Traditionally, ITSM has focused on structured processes and best practices. AIOps brings valuable new capabilities to service management, including automation, correlation, machine learning, and real-time insights. This convergence augments established ITSM frameworks and processes rather than replace them.
Mastering ITAD: A Guide to Secure IT Asset Disposition
Ever wonder what happens to all those old computers and smartphones when businesses upgrade their tech? It's not as simple as tossing them in the trash. Enter the world of IT asset disposition, or ITAD for short. This growing field focuses on responsibly managing the lifecycle of technology equipment, from reuse to recycling. It's a crucial process that balances data security, environmental concerns, and regulatory compliance. In this article, we'll explore the ins and outs of ITAD.
Microsoft Crowdstrike Recovery Tool: How it Works and Last Updates
Tools that simplify recovery processes are invaluable and this article is example of that statement. The new Microsoft CrowdStrike Recovery Tool is a new solution designed to assist IT and system administrators in swiftly addressing issues caused by the problematic CrowdStrike update that affected millions of Windows systems.
8 Crowdstrike IT Outage Stats To understand How it Affected the World
On July 19 2024, there was a significant IT disruption caused by a faulty software update to the Crowdstrike Falcon Sensor for Windows systems. The update led to widespread system crashes and the "Blue Screen of Death" (BSOD), affecting numerous sectors globally, including major airlines, banks, and media outlets. The incident grounded approximately 1,500 flights in the United States, disrupted banking transactions, and caused various media services to go offline.
The Critical Role of the CMDB in Security and Vulnerability Management
Effective security and vulnerability management is crucial to safeguard organizations from ever-evolving cyber threats. At the core of these practices lies the Configuration Management Database (CMDB), a powerful resource that offers a centralized view of an organization's IT infrastructure. The CMDB plays a pivotal role in upholding robust security and vulnerability management strategies – empowering organizations to proactively identify, evaluate and address risks to their IT systems and data.
AI As It Stands: Unpacking IT Trends at SolarWinds Day
The SolarWinds IT Trends Report 2024 – AI: Friend or Foe? indicated tension in the IT industry’s outlook on artificial intelligence (AI). While there is excitement about its potential to drive productivity, concerns linger around data quality, security, and regulation. At the recent SolarWinds Day event, I sat down with Krishna Sai, Senior Vice President of Engineering, and Cullen Childress, Senior Vice President of Product Management.
What is the Enterprise AI Maturity Index?
Overview of a global study by ServiceNow and Oxford Economics on the extent of AI implementation across enterprises, highlighting the concept of AI maturity and the performance of leading global organizations.
Bridging the Gap: Enhancing Cybersecurity through IT, Security, and Business Alignment
Bridging the Gap: Enhancing Cybersecurity through IT, Security, and Business Alignment The discussion explores the role of IT and security teams in technology and the challenge of translating these efforts into business understanding for resource allocation. It emphasizes the need to reinvent approaches to bridge gaps between IT, security, and business understanding. The importance of breaking down organizational silos, adopting the Secure by Design standard, and aligning with the CIO and CISO to enhance security is highlighted.
How To Become A Fractional Executive
Learning how to become a fractional executive begins with understanding the unique dynamics and demands of this role. Are you… From building the necessary skills to creating a personal brand and network, the journey is multifaceted but rewarding. This article is for: Fractional executives offer their expertise on a part-time or contract basis, making it an appealing career for those with a wealth of experience who seek flexibility and diversity in their professional lives.
Nexthink Stops MS Outage From Hurting a Leading Consumer Goods Company
While individual blue screen errors are frustrating, the recent global system crashes caused by a CrowdStrike update incompatible with Microsoft Windows have wreaked havoc across entire industries since early Friday morning. Companies ranging from the airlines, media, and banking industries have been facing significant disruptions, with thousands of customer-facing devices experiencing blue screens and causing widespread travel delays and chaos.
Voice Picking: The Evolution of Mobile Productivity in the Warehouse
Voice-directed picking is an established method for hands-free order fulfillment in warehouses around the world. If you haven’t explored it to boost productivity, now's the time. As it has evolved, voice-based data entry – both text-to-speech and speech-to-text – can be installed into warehouse workflows quickly and economically, without changing your existing warehouse management or other enterprise systems.
Introducing Ivanti Secure UEM Premium
Ivanti has introduced three new cloud-based secure UEM solutions, each with unique features, that let you discover, manage, secure and heal all your devices – and grow with your business.
What is a Change Manager? Responsibilities and Skills
Change Management is a common term among business leaders, but what does it actually involve? It's well known that organizations need to adapt quickly to stay competitive. This is where a Change Manager steps in. Transitional periods can be challenging. You could be implementing new software, restructuring teams, or rolling out new business strategies. Having a dedicated professional guide these change processes can make all the difference.
Accelerating Strategic DEX Leadership
Continuously building upon the industry-leading Nexthink DEX Score and Experience Central, we are pleased to announce an extensive set of new, high-value features to amplify Senior IT Leader’s ability to manage all aspects of their employees' digital experience proactively and strategically. Building upon the capabilities described in Strategic DEX Management earlier this summer, the following capabilities have been added.
Secure by Design Principles Are More Important Than Ever
The concept of Secure by Design, which means designing software with security built in before it leaves the drawing board, is fundamentally changing how software is developed. Software has often been designed with what’s known as “bolt-on security,” added after products are developed. But that means security is not inherent within the solution. Where there's a conjunction between the core product and a bolt-on, that’s an inflection point for an attack.
Incident vs Problem: What's the Difference?
For the rest of the world, these are just two synonyms. But in ITIL, the main IT service management framework, the distinction is crucial. Let’s find out.
Introducing Ivanti's 3 New Secure UEM Solution Packages
Ivanti has launched three new secure UEM solution packages designed to enhance device management, IT efficiency and security. These cloud-based packages let you discover, manage, secure and heal all your devices. Engineered to be ideal for organizations managing a thousand or more users or devices, these solutions bridge the gap between IT operations and security teams and are secure by design. Ivanti's three new Secure UEM solution packages – Secure UEM Professional, Secure UEM Professional Plus and Secure UEM Premium – offer unique features that aim to minimize security risks, boost IT and user productivity and cut operational costs.
Bridging the Security Confidence Gap: A Guide for IT Leaders
July Risk Comms Report - Sterling Parker IT executives and security leaders often face a misalignment in investments, leading to a security confidence gap. To bridge this gap, CEOs and CISOs must collaborate and communicate effectively, fostering a strong security culture. Organizations should adopt a proactive security posture, regularly reassessing their guardrails. CISOs play a crucial role in conveying risk management concepts to the board and demonstrating the security strategy for organizational support.
Application Experience - Next Level Application Management
It is summer in the northern hemisphere and Nexthink has turned up the heat on all things Application Experience. This summer we have released a series of significant enhancements to Application Experience, making it the go-to choice of every IT team that wants to proactively manage and optimize their employees' experience using any application.
5 Things to Look For in Inventory Management Software
IT Inventory Management software, also known as Inventory Management systems or simply inventory software, consists of tools that enable you to track, manage, and monitor all hardware and software assets within your organization throughout their lifecycle. In this video, learn how to manage IT inventory, what an asset inventory should include, and the must-have features of IT inventory management software.
How to Improve Operational Efficiency with COX Enterprises
At Cox Enterprises, employee experience has a direct connection to productivity. Technology errors, hiccups, and poor performance aren’t just frustrating, they can cause employees to disengage from their top priority work, slowing down crucial business projects. These problems impact employee satisfaction, retention, and turnover, creating reputational and financial risks that can hinder long-term success.
Harnessing the Power of Automation: Essential Strategies for ITSM Success
In the ITSM world, automation is no longer just a luxury—it’s essential. Automation empowers organizations to enhance operational efficiency, reduce expenses, and boost service reliability. That said, achieving true, sustainable results with automation can be challenging and often comes at a significant cost. Successful delivery of automation requires a clear vision and the strategic adaptation to align with evolving goals and incorporate agility.
Why Data Integrity Matters: Insights From the IT Trends Report
In cooking, ingredients must be properly prepared by a trainee chef so that the master chef can craft the perfect dish. In carpentry, lumber is precisely cut and sanded by an apprentice so that an expert carpenter can build sound structures. A similar principle applies in artificial intelligence (AI), where IT professionals must ensure the correctness and consistency of data for AI systems to produce accurate insights. However, the SolarWinds IT Trends Report 2024 — AI: Friend or Foe?
Guide to On-Premise Software: Pros, Cons, and Best Practices
One critical decision businesses face today n is whether to choose on-premise software or a cloud-based solution. On-premise software, which is installed and run on your own hardware infrastructure, provides a level of control and customization that many businesses find essential. However, it's important to weigh this against the potential costs and maintenance demands.
Embrace the power of AI
As Artificial Intelligence simplifies routine tasks and creates opportunities for human cognition to thrive, be mindful of the human potential and use AI to your advantage.
SLA Compliance in Information Technologies
SLA compliance in IT is essential for keeping operations smooth and meeting customer expectations. It ensures service levels are consistently upheld, fostering trust and satisfaction. But what exactly are thy? How do we need to understand them within the IT world? When it comes to IT, keeping your promises isn't just good manners—it's crucial. That's where SLA (Service Level Agreement) compliance steps in.
What's the Difference Between a Help Desk and a Service Desk?
The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.
Observability Dilemma: To SaaS or Not to SaaS? That is the Question!
In the ever-evolving IT landscape, the Observability Dilemma casts a strategic shadow: To SaaS or not to SaaS, a question being dealt with by many IT professionals today. As organizations grapple with the complexities of maintaining system health and performance, navigating change while staying secure, choosing between the allure of cloud-based services and the on-premises sanctuary becomes pivotal.
What is IT Asset Management? Comprehensive Guide
IT asset management is an essential component to consider in every organization, regardless of the size and type of its business. Managing IT assets is critical in today’s technology-dependent business environment, as these assets underpin business advancement and efficiency.
Future-proofing IT: Navigate tomorrow's challenges with full-stack observability ft. Aswim Panigrahi
In this episode of Server Room, we sit down with Aswim Panigrahi, technical evangelist at ManageEngine, to discuss the the strategic utilization of full-stack visibility as a proactive approach to preparing IT infrastructures for the future.
The Case Against Using Excel for IT Asset Management in 2024
Reasons why you MUST switch to IT asset management software for asset tracking.
Top AI Software Solutions for Different Business Needs
We know that artificial intelligence (AI) is here to stay. It has improved daily business processes across all sectors: teams can save time, avoid repetitive tasks, and achieve greater productivity overall with the help of AI software. AI software has changed how companies operate, make decisions, and interact with customers. This article explores various AI software solutions designed to meet diverse business needs.
Server Management: Best Practices and Essential Tools
Server Management is a critical aspect of IT infrastructure. As enterprises increasingly rely on robust and reliable server systems to power their digital operations, the role of Server Management has become increasingly important for maintaining business productivity and preventing downtime. The article covers the basics of understanding and implementing effective Server Management practices.
What is Network Automation? A Complete Guide
Network automation has now become mandatory for the current IT environment in cases related to formulating a deep IT base or scheduled maintenance tasks. This becomes apparent as the various networks become more complex and extensive; the IT systems’ overall management and setup cannot occur manually. The solution is attained through network automation that automates numerous network application services including configuration, provisioning, monitoring, and diagnosing.
How to Improve Efficiency: Eliminate Issues and Reduce MTTR with Keysight Technologies
At Keysight Technologies, engineers are the core of the business. These engineers place high demand on their technology, to support the high demands of their work. If engineers are bogged down by technical issues, that has a direct impact on product development and business outlook – creating an imperative for IT at Keysight Technologies to provide a seamless digital workplace.
Understanding Advanced File Transfer Protocols: A Complete Guide
Organizations exchange vast amounts of data daily, and their need for efficient and secure file transfer solutions has never been more critical. Managing the complexities inherent in data exchange—ensuring speed, security, and compliance—poses significant challenges for businesses of all sizes. Advanced file transfer technologies offer robust solutions to these challenges, enabling seamless and protected transmission of digital assets across diverse networks and systems.
Operational Level Agreement: Definition, Purpose and Benefits
Have you ever wondered how internal teams in an organization stay on the same page? Operational Level Agreements (OLAs) are the essential tools that make it happen. Originating within organizations to streamline interactions and clarify responsibilities, OLAs are especially common in IT departments. They help tackle everyday challenges like miscommunication, overlapping duties, and inconsistent IT Service Management (ITSM).
The Ultimate Guide to Intune Migrations to Ivanti UEM
If you have purchased Ivanti UEM and are migrating to it from Microsoft Intune, you as an IT administrator must understand and execute several critical steps to make that transition smoothly. In this series of blogs, I will be looking from an Intune admin’s perspective at what it takes to migrate from Intune to Ivanti UEM. I will cover practical elements and best practices, translating terminology used across both products to pave the way for a seamless and successful transition.
IMACD Process: Installation, Move, Add, Change, and Disposal
As a business or organization grows, managing your IT infrastructure and equipment becomes more and more complicated. Enter IMACD: Installation, Move, Add, Change, and Disposal. An approach simplifies the lifecycle management of IT resources, ensuring that businesses remain agile, secure, and efficient.
Enhanced Change Management in Motadata: 7 Tips To Simplify Your Change Implementations
Customer expectations and business tactics often take a new turn with the difference in demands. Depending on the requirements and upcoming technologies, change management becomes important. In fact, over the past few years, digital transformation has been the key contributor to business success and change in dynamics. It has improved IT management by eliminating problematic areas and making businesses capable of facing challenges.
TOP 5 Best Enterprise Service Management Software for 2024
If your business is looking to prioritize efficient cross-department service delivery, you are probably in the quest for reliable and feature-rich Enterprise Service Management (ESM) software. It’s no secret that Enterprise Service Management is on everyone’s radar: this practice will make sure all service delivery is aligned with your overall company’s goals, which is no small task.
The NIS2 Directive: What You Need to Know
The last few decades have seen a remarkable evolution in the technology landscape. Widespread growth has led to a spike in cybersecurity crime, translating into increased regulations globally. In 2016, the EU established the Network and Information Security (NIS) directive as its first comprehensive cybersecurity directive. Now, the EU is updating the directive in response to evolving cybersecurity challenges.
Empowering Self-Service IT
Robert Hanson, CTO of Grand.bank, explains how his organization has powered self-service IT offerings, helping multiple business units power their operations through automation.
Rod Thill and ServiceNow's Nick Tzitzon debunk AI myths
Content Creator Rod Thill and ServiceNow’s Chief Strategy & Corporate Affairs Officer Nick Tzitzon sit down during Knowledge 2024 to debunk common AI myths, like whether or not artificial intelligence will take our jobs. Nick also shares his thoughts on the future of AI and how putting AI to work for people in the business world will have an impact.
The Fourth Principle of AI by Design: Simplicity and Accessibility
A tool’s success often rests on one question: Is it easy to use? In this final installment of our series on the AI by Design framework, we’ll discuss how SolarWinds applies best practices in simplicity and accessibility to develop artificial intelligence-driven solutions that provide a deeply intuitive user experience. Let’s take a closer look.
Master data grids in Alloy Navigator: Quick tutorial
Master the art of data grids in Alloy Navigator! Watch this tutorial video to unlock the secrets of filtering, sorting, and customizing data views in your Navigator, gaining instant insights and making smarter decisions.
UWM: What's in the Suite? #ivanti #UWM
IWC is composed of three main components: security, governance, and user workplace manager. The User Workplace Manager offers deployment options and event feedback, while the Pharma Manager optimizes log on and manages user personalization and profile. Performance Manager enhances CPU and memory, and Environment Manager prepares tasks before user login. SQL Server integration and Application Lockdown feature are also included, along with a Start Menu Builder for customization.
3 Key Takeaways From a Business Roundtable with U.S. Cybersecurity Leaders
A new front has opened in American national security. It is being fought in cyberspace, and private businesses in critical industries like energy, healthcare, water and financial services are on the frontlines. This was the message delivered by Congressman Mark Green (R-TN-7) and Jen Easterly, Director of the Cybersecurity and Infrastructure Security Agency (CISA) at a business roundtable in Nashville, Tennessee, this week.
E5: Explore the latest features in ServiceDesk Plus Cloud - Masterclass 2024
In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Request sharing Zia auto-approval Live chat enhancement Fine-grained asset access Workflows for core ITSM practices ChatGPT integration By the end of this episode, you will be well versed with the latest capabilities and enhancements released in ServiceDesk Plus Cloud and able to leverage them to revamp your service delivery operations.
E5: Explore the latest features in ServiceDesk Plus - Masterclass 2024
In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Auto Upgrade Chat Channels Zia predication role Asset booking Two factor authentication for ESM Custom modules: Sub form and sub entity Insert video and associate solutions in reply Change governor Project settings enhancements Reports: First response violated technician and group.
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6 Workflow Optimization Tips For Streamlining Your Processes
Workflow optimization is a critical aspect of enhancing productivity and efficiency within any organization. Are you... Refining and improving workflow processes can enable businesses to achieve greater consistency, reduced costs, and enhanced overall performance. In this article, we will explore six actionable tips for streamlining your processes through effective workflow optimization.
Entry Level IT Jobs: Roles to Start Your Career
Embarking on a new career path in information technology (IT) is both thrilling and daunting. With the rapid pace of technological advancement, the demand for skilled IT professionals continues to soar. For those just stepping into the professional world, finding the right entry-level IT job can set the foundation for a rewarding and progressive career.
What is a Knowledge Manager?
A Knowledge Manager is the person who makes sure valuable information is captured, stored and accessible across the organization. This article looks at the responsibilities, challenges and job market for Knowledge Managers, and how they work within an ITIL (Information Technology Infrastructure Library) framework, and what their role is in creating a knowledge based business.
Practical Demo: Harnessing the Power of #AI and #Automation
Harnessing the Power of AI and Automation This webinar delves into the adoption of generative AI and its role in ITSM, decision making, user experience transformation, ticket classification, self-healing, and virtual agents. It also covers incident summarization, knowledge article generation, and the AI Configuration Hub. The benefits of AI and automation, such as improved data accuracy, analyst productivity, and employee experience, are highlighted.
The ABC's of UEM: Understanding the Best Fit for Your Business
Exploring UEM: A Panel Discussion on Modern Device Management IT professionals from various industries delve into the significance of Unified Endpoint Management (UEM) as a business tool. They discuss its key capabilities such as device management, security, and unified endpoint experience. The conversation also covers metrics for UEM program effectiveness, the shift from traditional to modern device management, and the role of AI in UEM. The panel emphasizes the importance of UEM in enhancing business operations and user experiences.
Add a New Discovery Source For Virtual Machines With InvGate Insight's VMWare Integration
Discovery sources periodically run network analyses to identify devices in your IT environment, ensuring your asset inventory is updated and reliable. It is a fundamental function of any robust IT Asset Management (ITAM) tool. For this reason, we are eager to announce that InvGate Insight now integrates with VMWare! This means that now you can automatically discover and integrate ESXis and vCenters and incorporate them into your inventory without the need to download an individual agent on each one.
Analytics Plus webinar: How to stop running your IT operations on accidental discoveries
There are no two ways about it—proactive IT monitoring is the need of the hour. In today's fast-paced era, the ability to anticipate and resolve IT operational issues before they impact critical systems and businesses is crucial for sustained operations and growth. Proactive monitoring and unified alerts play a pivotal role in enhancing overall system reliability and reducing downtime, thereby improving user experience and IT operational efficiency.
Ep.12 - San Diego: An Homage to the Birthplace of ServiceNow
Come with us to delve deeper into the story behind ServiceNow’s humble beginnings. In this episode, we had the pleasure of meeting with founder Fred Luddy to hear about his upbringing and childhood job, and what inspired the creation of ServiceNow. He even shows us the first-ever ServiceNow office – a total fixer-upper. One of the original employees, Mark O’Donnell, shares his insight into the original development and doubts that the company had to face. “Nothing’s impossible, we can build anything,” says O’Donnell.
Green Data: The Role of Observability in Shaping a Sustainable Future
Systems speak in data. Widespread digitization means systems communicate more than ever, while increasingly refined means of recording and interpreting their messages are revolutionizing IT management. Meanwhile, beyond the engine rooms of enterprises, our planet is trying to tell us something, too. In changing temperatures and rising sea levels, we see signs that our relationship with the natural world must change.
How Financial Institutions Can Maximize the ROI of IT Assets
In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of IT assets, from hardware to software, requires a structured approach to management.