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Almaden CEO Leandro Silva Joins Key Discussion on the Digital Future of Business and the Role of AI

On the morning of Thursday, June 12, the São Paulo office of L.O. Baptista Advogados hosted a high-level event titled "Innovation and AI: The Digital Future of Business." The gathering brought together a diverse and engaged audience of legal and tech professionals to discuss how artificial intelligence is reshaping strategic decisions and transforming modern enterprises. Among the featured speakers was Leandro Silva, CEO of Almaden Inc., who joined a dynamic and interactive panel exploring the opportunities and challenges of using AI responsibly in corporate environments.

IT Equipment Checkout: Get Loaner Assets Under Control

Need a better way to manage loaner laptops, shared AV gear, or any other equipment for short- or long-term use? This video shows how Alloy’s ready-to-use equipment check-out system simplifies equipment reservations and checkouts — from request to return. Whether you're supporting a school district, healthcare provider, or government agency, knowing who has what and when it’s due back is essential.

Nexthink Achieves FedRAMP "In Process" Designation

We are proud to announce a significant advancement in our commitment to serving the US federal market – Nexthink is now listed as “In Process” in the FedRAMP marketplace. To achieve this, we have been working closely with our federal consultant Quzara, to complete a rigorous security assessment. Through this process, we're implementing hundreds of required controls to meet the highest standards of cloud security.

Why Neglecting Asset Tracking Labels Can Harm Your Business

Asset Tracking Labels are small but powerful tools that help businesses monitor and manage their valuable assets efficiently. These labels and a reliable asset tracking system ensure real-time visibility, prevent loss, and streamline operations. Ignoring them can lead to misplaced equipment, unauthorized usage, and costly replacements. Businesses risk inefficiencies, compliance issues, and financial setbacks without proper labelling.

Analytics Plus webinar: The GenAI-powered analytics roadmap for ITOps excellence

The future of IT is data-driven, and AI is leading the charge. GenAI and cutting-edge AI/ML capabilities can empower IT teams to spot hidden gaps, predict future needs, and drive strategic impact across the board. This webinar explores scenarios where AI-powered analytics address critical IT bottlenecks and amplify outcomes.

IT's Most Expensive Oversight: Ignoring Hardware Warranties

Are you throwing money away on expensive repairs that should be covered under warranty? Or worse, buying warranties you never use while skipping the ones you desperately need? Warranty management is IT's most overlooked money-saver. Without proper tracking, you're facing unexpected repair costs, unplanned downtime, and zero visibility into which assets are actually covered when you need them most.

How to Reduce IT Costs on Hardware Refresh Cycles

IT budgets are under pressure, and hardware refresh costs continue to climb. For End User Computing (EUC) and IT professionals, the traditional time-based approach to managing device lifecycles is no longer viable. Simply replacing laptops and desktops every three to five years doesn’t reflect actual device performance, usage patterns, or business needs. The solution? A smarter, data-driven hardware refresh strategy that balances performance, cost-efficiency, and employee experience.

Seal the Silo: Unifying Vulnerability and App Security with a Risk-Based Approach

Seal the Silo: Unifying Vulnerability and App Security with a Risk-Based Approach Too often, security teams assess infrastructure and application exposure risks in silos, leading to fragmented insights and misaligned remediation priorities. Taking this disjointed approach makes it harder to reduce your overall risk and weakens your security posture.

Master Your AWS Cloud Environment With Observability

In many cases, cloud and on-premises environments exist side by side. The only way to maintain visibility into such intricate hybrid ecosystems is with a sophisticated end-to-end observability solution. Here are the key factors in choosing a comprehensive observability solution to help you master your AWS cloud and on-prem environments.

Integrate Notion with Freshservice

Freshservice integration with the Notion for Freshservice app enables IT teams and agents to fetch knowledge base resources from Notion, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The Notion for Freshservice app integration: Enables agents to fetch knowledge base documents and links from Notion, and attach them as replies to requesters, which helps improve agent productivity.

Integrate GetGuru with Freshservice

Freshservice integration with the GetGuru for Freshservice app enables IT teams and agents to fetch knowledge base resources from GetGuru, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The GetGuru for Freshservice app integration: Enables agents to fetch knowledge base documents and links from GetGuru, and attach them as replies to requesters, which helps improve agent productivity.

Understanding Microsoft's Global News Impact and Cybersecurity Threats

Understanding Microsoft's Global News Impact and Cybersecurity Threats Microsoft's influence on global news is significant, especially regarding cybersecurity. A zero day RCE vulnerability in web development is linked to a campaign by Stealth Falcon, targeting Middle Eastern nations through deceptive URL techniques. Organizations must shift from regular maintenance to zero day response mode, balancing system downtime against potential risks. Learning about threat actors aids in refining defense strategies, while real phishing campaigns enhance internal security training.

Leading the Way in Accessible Innovation: Voice Input for the AI Platform

What if a broken arm didn't break your workflow? Follow Alice as she faces tough circumstances, but still gets the job done. Nursing a broken arm in a sling, she uses built-in accessibility features like Voice Input for Now Assist to set up the ServiceNow AI Platform for a new client—hands-free. This is how we turn accessibility into opportunity—building forward-lthinking features that solve real problems and work better for everyone.

Windows 10 to Windows 11 Upgrade Bot Demo

Windows 10 to Windows 11 Upgrade Bot Demo The process starts with creating bots for Windows upgrades, selecting templates, and configuring logic. These bots execute the Microsoft Upgrade Assistant, managing downloads and bandwidth while addressing remote device upgrades. Deployment includes naming bots and enabling actions for multiple devices. User interaction is essential, prompting confirmations and managing deferrals. After upgrades, confirmation messages are sent, inventory scans triggered, and user feedback collected for analysis.

Farewell, Cherwell: Celebrations, Migrations, and Considerations

As Cherwell approaches end of life, IT service management (ITSM) teams are facing major decisions about what’s next. In this episode, SolarWinds host Sean Sebring sits down with Matt Neigh, a former Cherwell executive, and Michael Clark, a SolarWinds Solutions Engineer and former Cherwell admin, to reflect on Cherwell’s legacy, explore migration best practices, and discuss what to look for in a modern ITSM platform.

How CIOs Can Optimize IT Costs and Eliminate Wasteful Spending

When operating in healthy economic environments, business teams are often allowed greater rein to explore how budgets can be allocated. But when times become tough due to geopolitical tensions, global tariffs, tech disruptions, layoffs, restructurings and rising tech costs, there is greater pressure on CIOs to minimize wasteful spending and prove the value of their IT investments — ensuring a louder bang for their buck.

Integrating ManageEngine ServiceDesk Plus and ManageEngine PAM360

Security gaps in ITSM are common—from weak access controls to missed SSL certificate vulnerabilities—leaving organizations exposed to cyberattacks. Privileged access hygiene can help secure your IT infrastructure. However, fragmented tools, operational silos, and inadequate focus on security often slow down incident response and make IT changes risky. By integrating ITSM and PAM workflows, you can bridge these gaps, boost security, and drive efficient IT operations.

Bolstering service resilience by integrating ServiceDesk Plus with OpManager and Site24x7

In hybrid IT environments, hidden dependencies and unpredictable performance issues can disrupt operations. While full-stack observability (FSO) helps detect these anomalies, fragmented tools and siloed teams often delay incident resolution, leading to downtime and revenue loss. By unifying ITSM and FSO, you enable proactive, context-aware incident management. Discover how integrating ServiceDesk Plus with OpManager and Site24x7 empowers IT teams with real-time visibility and faster, smarter incident response.

Facilitating decision intelligence in your ITSM by integrating ServiceDesk Plus & Analytics Plus

Traditional dashboards provide a snapshot of tactical ITSM metrics, but real service transformation needs deeper, actionable insights. With the combined power of ServiceDesk Plus and Analytics Plus, you get a 360° view of your IT landscape, along with AI-driven analytics to detect hidden patterns, forecast risks, and make data-backed decisions. Join our webinar to discover how decision intelligence can help you boost ITSM productivity and service quality.

Enhancing Patch Management with Ring Deployment Automation

Enhancing Patch Management with Ring Deployment Automation Ring deployment automation improves patch management by configuring individual deployment rings for early testing and controlled rollouts. Engaging end users during initial rollouts helps assess patch impacts, as issues may arise immediately or later. Integrating user feedback into the process aids in making informed decisions about security fixes, balancing security requirements with user productivity.

How ManageEngine helped Infogain to simplify its IT operations

Anurag Chaturvedi from Infogain India shares how ManageEngine transformed the company's IT operations with improved automation and an enhanced user experience over the past 10 years. With over a decade of use, ManageEngine remains a trusted ally in Infogain’s journey towards efficient IT.

Change Management in Pandora ITSM with Full Traceability and Custom Workflows

With version 106 of Pandora ITSM, a critical feature has been introduced for technology environments operating under security frameworks, regulatory compliance, and efficient management: Change Management. This new module allows changes to be registered, approved, implemented, and closed in a structured way, with full traceability and responsibility control.

Guide For AIOps Platforms: Key Features And Benefits

AIOps platforms have gained traction because teams are dealing with more alerts, data, and monitoring tools than they can realistically manage. The goal isn’t to replace people, but to reduce the manual work that comes with sorting through alerts, figuring out what’s actually wrong, and figuring out who should respond. Some tools focus on event correlation. Others lean into automation, anomaly detection, or service-level visibility.

Maximizing Patch Deployment with Ring Strategies #shorts

Maximizing Patch Deployment with Ring Strategies Ring deployment enhances automation for patch management by allowing control over individual testing and production rings. Engaging end users is essential to evaluate the impact of patches after the initial deployment. While patches may lead to immediate failures or delayed issues, user feedback is often overlooked. This feedback is vital for deciding whether to proceed to the next deployment ring, focusing on balancing security and productivity.

Understanding Vulnerability and Patch Management Challenges #shorts

Understanding Vulnerability and Patch Management Challenges Vulnerability and patch management often face challenges due to persistent false findings. OS updates can create missed maintenance windows, leaving systems exposed. Applying cumulative updates correctly can help resolve these issues. However, systems may still show as up to date while harboring vulnerabilities due to misidentified software. A notable example is a Java vulnerability that continues to exist despite updates, as it is part of a custom solution.

Overcome the Break-Fix Model! Switch to Proactive Maintenance

If your team is constantly firefighting issues, it might be time to shift gears. In this short video, our product specialist, Matt Beran, explains how to move from reactive to proactive support with the help of Asset Management tools. We’ll walk through real use cases so you can see exactly how to monitor device health, plan replacements, and detect patterns that point to bigger problems.

How to Use an SLA Uptime Calculator to Understand Service Availability

TL;DR A Service Level Agreement (SLA) defines the required uptime for a service. An SLA uptime calculator helps convert uptime percentages into actual allowed downtime across different timeframes. This guide explains how these calculators work, why uptime matters, and how to monitor performance to meet SLA targets.

What is Physical Asset Management Software?

Physical asset management software is a critical tool for modern businesses, designed to track, manage, and optimize their physical resources efficiently. From office equipment to industrial machinery, this software provides visibility into the location, condition, and usage of assets, helping organizations make informed decisions to enhance operational performance, reduce costs, and ensure compliance with regulations.

E4: Streamlining critical ITSM practices with no-code and low-code automations in ServiceDesk Plus

In the fourth episode, earn how to automate critical ITSM practices from end to end with no-code automations and low-code components. We will go over how to configure business rules, SLAs, and other essential automations that let you manipulate data within ServiceDesk Plus.

E4: Streamlining critical ITSM practices with no-code/low-code automations in ServiceDesk Plus Cloud

In the fourth episode, learn how to automate critical ITSM practices from end to end with no-code automations and low-code components. We will go over how to configure business rules, SLAs, and other essential automations that let you manipulate data within ServiceDesk Plus Cloud.

Navigating the Growing Challenge of CVEs in Cybersecurity #shorts

Navigating the Growing Challenge of CVEs in Cybersecurity Assets and known CVEs increase annually, complicating the work of security teams. Accumulating old CVEs and overwhelming data from vulnerability scans make compliance difficult. Security teams produce detailed reports for IT teams to address. While regular OS updates can fix many CVEs, delays create backlogs. Improved reporting in the Linux kernel enhances visibility but adds to the number of CVEs, highlighting the need to manage data effectively to tackle vulnerabilities.

The Evolution of Security Tools at Microsoft

The Evolution of Security Tools at Microsoft The development of security tools like MBSA and HF Net Check Pro addresses the need for effective network-wide security scanning. Microsoft created internal tools to manage vulnerabilities and transitioned to XML for scalability. The rise of malware threats increased the urgency for patch management, leading to the distribution of tools and best practices on CDs. This narrative highlights the shift from physical media to digital formats in update distribution.

Attack Surface Visibility: Research Uncovers Critical Security Blind Spots

You can’t fix what you don’t know is broken. Proactive attack surface management begins with total attack surface visibility, but persistent cybersecurity data blind spots leave organizations vulnerable. Ivanti’s 2025 State of Cybersecurity Report finds that siloed and inaccessible data limits visibility into threats and impedes security efforts and response times.

A Guide to Apple Declarative Device Management for Enterprises

Apple declarative management introduces a shift from the traditional command-based model to a more autonomous and flexible framework. This approach aims to improve the efficiency and responsiveness of managing Apple devices. The components of Apple declarative management — declarations, assets, predicates and status channels — work together to create a more efficient, scalable and responsive MDM framework.

Revolutionizing User Experience with Agentic AI

Revolutionizing User Experience with Agentic AI Agentic AI integration creates prompt-driven interfaces that simplify access to information and ticketing for users. AI incident correlation reduces service downtime, boosting productivity. Ring deployment automates patch management for controlled updates, while lifecycle management of gateways enhances security. Autonomous endpoint management tackles time and data challenges, leading to more efficient operations. The focus is on leveraging technology to innovate and optimize resources.

InvGate Named IT Asset Management Company of The Year 2025

InvGate was recently named IT Asset Management Company of the Year 2025, a recognition that not only reflects our “stellar reputation and trust among customers and industry peers”, but also our commitment to developing solutions that truly simplify IT Asset Management.

How Often Should You Replace Hardware? Set up a Hardware Refresh Policy

In this video, we’re laying the foundation for an effective hardware refresh strategy by focusing on the policy itself. Without clear guidelines, you end up with confusion, overspending, and outdated technology in the hands of your team. We’ll walk through how to define a policy that reflects your organization’s goals, budget, and culture. We’ll also look at how to automate some of the work, like setting up notifications and tagging devices, so refresh cycles are smoother for everyone.

Swivel-Chair Syndrome Got You Down? Cure It With Ivanti

Swivel-Chair Syndrome Got You Down? Cure It With Ivanti IT professionals know the pain of juggling multiple tools to get a single job done. Streamline your IT operations with Ivanti and eliminate the hassle of swivel-chair syndrome once and for all. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Episode 22: Zoho's CIO on Building, Using, and Trusting Your Own Tech ft. Saravanan Muthian

In this episode of Server Room, we sit down with Saravanan Muthian, Chief Information Officer at Zoho Corp, to explore what it really means to "eat your own dog food." From stress-testing new apps internally to managing sprawling data across multiple tools, Saravanan walks us through the philosophy, challenges, and advantages of trusting your own tech stack. We also talk about Zoho’s decision to invest in its own data centres, the balance between automation and human touch, and the importance of sustainable scaling in IT.

How to evaluate enterprise risk appetite, Mike Riemer, Field CISO, Ivanti

How do you determine your organization's risk appetite? For both CISOs and all other executive stakeholders understanding your enterprise's risk appetite is crucial for success. When an organization knows how much risk it is willing to accept, it can pursue opportunities that align with its risk appetite while avoiding those that might expose it to undue risk. In this video, cybersecurity expert Mike Reimer explains how taking a data-driven, objective approach to risks elevates cybersecurity to a core business enabler.

How to define and measure risk tolerance, Mike Riemer, Field CISO, Ivanti

Ivanti research shows that a large majority of companies (83%) report they have a framework for defining risk tolerance. However, 51% say they do not follow their existing risk tolerance framework. Why is this such a challenge? In this video, Ivanti cybersecurity expert, Mike Riemer addresses the significant challenges security professionals face when measuring and managing risk exposure and offers strategies for cybersecurity teams to develop and follow an organization risk tolerance framework.

Convert security data into insights, Daren Goeson SVP Product Management, SUEM, Ivanti

In today's digital landscape, data is the lifeblood of any organization. However, Ivanti’s new research report, Exposure Management: Transforming Cybersecurity from Subjective to Objective: (ivanti.com/proactive-security) finds that modern enterprises are data-rich but information-poor. So how can data standardization in cybersecurity help organizations break down data silos, improve data quality and ultimately enhance their security posture?

How to Safeguard Healthcare Data in ITSM: Ivanti and Protecto

The healthcare sector, perhaps more than any other, needs to scrutinize the balance between data utility and data privacy. Healthcare organizations must manage large amounts of sensitive data while complying with stringent regulations such as the Health Insurance Portability and Accountability Act (HIPAA). For IT teams seeking to implement AI-augmented service management, that responsibility weighs heavily.

AI threat hype: why chasing ghosts leaves real vulnerabilities exposed

With AI at the center of media and industry focus, cybersecurity teams are increasingly putting pressure on themselves to prepare for AI-fueled cyber attacks. According to Ivanti’s 2025 State of Cybersecurity research, half of IT security professionals ranked “yet unknown weaknesses” as a high or critical threat – the same as or higher than compromised credentials, supply chain risks, DDoS attacks and other real-world threats.

Service Level Objectives -- Customer Brown Bag -- May 29th, 2025

This technical session on Service Level Objectives (SLOs) will cover the fundamentals of SLOs, SLIs, and SLAs, along with how to define, monitor, and optimize them for system reliability. Through hands-on demonstrations, you'll learn to set up SLOs in Sumo Logic, track performance using logs, metrics, and tracing, and configure proactive alerts for incident response. By the end, you’ll have the skills to implement and manage SLOs effectively, ensuring your services meet reliability goals while balancing performance and cost.