Operations | Monitoring | ITSM | DevOps | Cloud

Navigating the Future of Exposure Management

Navigating the Future of Exposure Management The future of exposure management involves overcoming integration challenges within organizations. Analysts call for a shift towards platformization and a risk-based approach, emphasizing asset discovery and visibility. No single vendor can fulfill all needs, highlighting the importance of a multi-vendor ecosystem. Various vulnerability scanners, including traditional and cloud types, are essential. Effective remediation requires prioritization, workflow integration, and teamwork to address vulnerabilities and updates.

Customer Experience Software - 5 Reasons To Use In Your Company

Are you looking to boost customer retention and reduce customer churn? The effects of having low customer lifetime value can be detrimental to a business. If you want to squeeze more value out of customers, you must find ways to increase their engagement. Customer activation is a crucial stage of the customer journey that is often overlooked. Failing to address customer activation could eventually lead to an unsustainable business.

AIOps vs. Observability: Unveiling the Key Differences

Competition amid businesses is growing strict with the advancement and adaptation of new technologies. Further, managing vulnerabilities and application performance in modern IT operations with traditional monitoring practices is becoming difficult. AIOps and observability, in such a case, are the two best strategies to implement for overall business success. The two buzzwords have gained much attention in the past few years due to their unique contribution to IT and business operations.
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How Business Leaders and IT Professionals can Optimize Digital Employee Experience for Success

Let's imagine any given company as a restaurant, with employees as the chefs who prepare and serve the meals. Now, consider how frustrating it would be for those chefs if the kitchen was poorly organized, with old and malfunctioning equipment, and ingredients scattered all over the place. It would make their jobs much more difficult and less enjoyable, leading to mistakes, slower service, and perhaps even employee turnover.

Proactive Protection with Exposure Management #shorts

Exposure management evolves from vulnerability management by focusing on eliminating cyber exposures to improve security. It emphasizes the need for visibility of all cyber assets, including applications and devices, as protection is impossible without it. This approach prioritizes remediation based on real-world risks and includes a validation step to assess potential exploitation, helping organizations focus on critical exposures and develop effective strategies for visibility.

Internal vs. External IT Asset Audits - What's the Difference

In today’s digital world, IT assets are fundamental to most organizations. They act as their core operational support and are pivotal in enhancing their market value. Efficient inventory management and asset tracking ensure operational effectiveness, financial responsibility, and security. This is where IT asset audits become essential.

IT Support Costs: Key Factors And Budgeting Tips

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.

IT Service Management Trends For 2025: Insights From Rob England, Claire Agutter And Mark Smalley

What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).

Top 5 Things to Consider When Selecting a Log Analysis Platform

Here in this blog, we will discuss in detail how log analysis techniques are vital for the operation and protection of today’s complex IT networks. Understanding the functioning of the systems from where the log data is collected and analyzing user behavior is very much possible from log data originating from an organization’s software applications, networks, and security tools. They can also identify some situations that could be implying security issues.
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How to Achieve Operational Efficiency While Embracing Sustainability

Rising costs, stricter regulations, and growing pressure to be environmentally responsible-it can feel like a juggling act for businesses. But what if there was a way to achieve both operational excellence and sustainability without compromise? This article explores proven strategies to help you do just that.

IoT Update Management: Stay Ahead of Security Risks

Internet of Things (IOT) technology has become an integral part of our lives, powering everything from smart homes to advanced business operations. With 18 billion connected IoT devices projected by the end of 2024, its importance is undeniable. But while IoT opens doors to innovation, replacing these devices can be expensive. That’s where IoT Update Management comes into play—ensuring your devices stay secure, functional, and cost-effective over time.

What is Hardware Procurement? Planning and Strategies

Managing IT hardware procurement effectively is more important than ever for businesses aiming to stay ahead. Worldwide spending on IT hardware is expected to reach $579.7 billion in 2025. With growing dependency on technology, organizations need efficient strategies for sourcing, maintaining, and replacing hardware assets. This guide explores what hardware procurement entails, its importance in the hardware lifecycle, and actionable steps to optimize the process.

IoT Device Management: Definition, Process And Software

Did you know that by 2030, the number of IoT (Internet of Things) devices is expected to reach a staggering 40 billion? To put that into perspective, that’s nearly double the 16 billion connected devices reported in 2023. This explosive growth is transforming industries, but it also raises a critical question: how do we efficiently manage such a vast and growing network of devices? If we think about how businesses do it, the answer is clear: with comprehensive IoT Device Management.

Enhancing Security Through Continuous Discovery and Risk Management

Enhancing Security Through Continuous Discovery and Risk Management Organizations need to understand their attack surfaces by identifying unknowns and assets. Security strategies must adapt to the growing number of external assets, requiring ongoing assessments. A continuous discovery process is vital for maintaining an accurate infrastructure map. Collaborating with business units helps in calculating risk appetite, while risk-based vulnerability management should focus on business context to prioritize vulnerabilities and manage exposure effectively.

6 of the Best Workflow Automation Softwares

With the rise of learning machines and artificial intelligence, the need for improved workflow within both small and large organizations is evident. Many industries turn to workflow automation software to help them, but what is workflow automation, and how does it benefit organizations? Workflow automation software takes advantage of technology to transform manual tasks, such as data entry into automated processes.

Achieve Unite - Vulnerabilities #technology

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

How to Use Password Protection For Network Discovery

Password protection is the first line of defense to maintain the security of your network and its shared resources. With password-protected sharing, you control who can access your files, printers, and other devices within your network. This approach ensures that only authorized users with valid credentials can connect to your shared content, adding a layer of defense against unauthorized access.

The season's what you make it | Season's Greetings from ManageEngine

Whether you're spending the holidays far or near, with peers, colleagues or those you hold dear, let’s spread joy and make memories that last, ‘cause the season’s what you make it! Through this fun original, composed and performed by our folks across ManageEngine’s global offices, we wish you a season full of good cheer, laughter, and a little bit of magic. Happy holidays!

The Contradictions of VDI: Is Your Investment Delivering the Desired Performance?

The promise of Virtualized Desktop Infrastructure (VDI) is deeply compelling - by virtualizing desktops, businesses can simultaneously give employees more flexibility and improve their productivity, while also reducing costs. However, despite significant VDI investment, too many organizations are still unable to realize these promised benefits.

Reducing Downtime: How Unified Observability Tracks Authentication Bottlenecks

The user experience demands a seamless and secure method while logging in. According to a 2023 report by Statista, 66% of users report ditching a website or application due to lagging or authentication issues. Typical users expect the login to be fast and secure, regardless of Single Sign-On (SSO) or Multi-Factor Authentication (MFA).

InvGate Service Management: 6 AI Superpowers to Augment Service Desk Agents' Capabilities

At InvGate, we are committed to harnessing the power of AI to redefine Service Management practices. Since launching AI Hub, featuring the first wave of AI-powered capabilities within InvGate Service Management and Asset Management, over 50% of our clients have adopted them and saved dozens of thousands of hours. Our most impactful solutions have focused on enhancing decision-making processes, enabling teams to work smarter and achieve better outcomes.

Is Your Organization Ready for the New DORA Cybersecurity Framework?

In the age of digital transformation, adhering to aging cybersecurity rules, policies, and standards set a few decades ago is an open invitation for setbacks. This is why the EU is updating and taking significant steps to strengthen existing regulations and bring new ones to unify existing risk management in individual EU member countries. Keeping pace with the modernization of complex technology is challenging, but resilience in times of adversity is the need of the hour.

Mobile and Supply Chain Predictions for 2025

My new crystal ball was delivered this morning, so it’s time to make some enterprise mobility predictions for 2025. I ordered it on an early black Friday deal yesterday and got free overnight shipping. Even though my AI-driven shopping guide encouraged paying for same-day delivery, I saw no need to pay for faster amusement. But enough about my ecommerce buying habits; let’s look at what mobility and supply chains operations teams might see in 2025.

Understanding Deprecated Software And How to Manage It

Have you ever encountered a warning that a software function or feature is "deprecated"? It’s a term many users come across but don’t always fully understand. Deprecated software can pose challenges for IT teams and organizations, as it often signals the need for change. In this article, we’ll explain what deprecated software is, how it differs from depreciated software, and why it matters.

Risks and Mitigation of Unpatched Software: Protect Your Systems Before it's Too Late

Let’s be real—leaving software unpatched is like forgetting to lock your front door before heading out. It may seem harmless at first, but it gives cybercriminals an open invitation to waltz in and wreak havoc. The risks and mitigation of unpatched software are critical topics for organizations to understand because unpatched vulnerabilities are one of the leading entry points for ransomware attacks.

InvGate Asset Management: 5-Minute Demo

InvGate Asset Management lets you create, discover, track, and manage your IT asset inventory. You can also automate tasks, manage your financials, build a CMDB, be ready for audits, and more. And, of course, you can link InvGate Service Management tickets to assets for a complete support workflow, aligned with best ITAM and ITSM practices.

Mac Patch Management: Strategies For IT Success + Solutions

Let's face it-Mac Patch Management can be like trying to hit a moving target. There's always some new security vulnerability lurking around the corner, some critical patch that needs deploying, or some pesky third-party app demanding attention. If you're managing a mixed bag of Mac devices, you already know the stakes: falling behind on updates can mean cybersecurity threats, data loss, or worse-downtime.

Patch Scanning: Where it Fits in The Patch Management Process

Did you know that 54% of IT professionals identify detecting vulnerabilities as the hardest part of the patching process (Adaptiva)? In a world where cyber threats are going to be more evolutionary and at a faster pace, one undiscovered vulnerability could still leave an organization exposed. That is where patch scanning comes in.

Enhancing Collaboration with AI Security Assistants with Robert Grazioli, CIO, Ivanti

Ivanti CIO Robert Grazioli shares his insights on how AI is transforming the cybersecurity industry. Read the full report for more: ivanti.com/ai-security This expert commentary highlights the importance of AI assistants in empowering security professionals, breaking down silos, and improving response times. Learn how AI is radically reshaping the cyber threat landscape due to AI’s ability to quickly penetrate siloed security operations. However, security teams can leverage AI to counter these sophisticated attacks and boost their own skill sets.

23 DevOps Tools to Watch in 2025

Combining “development” and “operations,” DevOps stresses a team approach to the software development lifecycle (SDLC). Development and operations teams used to function separately, which led to inefficiencies and increased the possibility of deployment mistakes. DevOps bridges this gap by integrating techniques and tools that ensure faster and more consistent software delivery, enhance team collaboration, and simplify operations.

Windows Patch Management: Tips & Tools For Total Protection

Let’s talk numbers for a second. Did you know that Microsoft’s Windows dominates over 68% of the desktop operating systems market worldwide (Statista)? With such global dominance, ensuring effective Windows Patch Management to keep systems secure and running smoothly isn’t just important—it’s absolutely essential. And that’s exactly what we’re here to discuss. In this article, we’ll cover: Ready to take control of your Windows patching process?

Essential Linux Patch Management: Tools And Best Practices For Success

Let’s talk Linux Patch Management—a crucial practice in today’s cybersecurity landscape. In 2023, cybercriminals doubled their exploitation of Linux vulnerabilities compared to the previous year, according to Kaspersky. Although there has been a slight decrease in 2024, the trend persists due to the increasing popularity of Linux systems. This growth makes Linux Patch Management more important than ever for businesses of all sizes.

Proactive Protection with Exposure Management

Every organization faces risk. What separates the vulnerable from the well-protected isn’t whether you have exposure — it’s how you manage it. Gaining visibility over your organization’s attack surface lets you prioritize which threats you address based on the degree of risk they pose. That’s when you can put together an exposure management strategy that empowers you to gauge your vulnerabilities and maintain the security posture appropriate to your business.

Passwordless Authentication: Its Role in IT Service Management and Observability

Efficiency and security are critical to observability and IT service management (ITSM) in the digital era. Passwordless authentication is revolutionizing how businesses carry out these crucial functions by providing a seamless yet incredibly safe approach to access management. The integration of these technologies is essential for enhancing cybersecurity and streamlining processes in increasingly complex IT systems.

Customer Experience and Emotional Intelligence: Insights For Building Meaningful Connections

What makes a truly exceptional Customer Experience and emotional intelligence strategy? Is it cutting-edge technology? Streamlined processes? Or something much deeper, like a sense of connection? In episode 92 of the Ticket Volume - IT Podcast, host Matt Beran sat down with Michael Mattson and Luke Jamieson—two leaders in the Customer Experience (CX) space—to explore the evolving world of CX and Employee Experience (EX).

The Coming Wave of Disruption: How AI Will Revolutionize UX

Artificial intelligence (AI) has been a part of technological innovation since the 1950s, but recent advances in large language models (LLMs) have accelerated its impact. These advancements have sparked widespread excitement, but many are missing the real disruption on the horizon: user experience (UX). As a company deeply rooted in UX innovation, we at InvGate are closely examining how this evolution will unfold.

Automated Patch Management: Definition & How to do it

Let’s talk about something every IT team faces: patching. It’s essential for security but can quickly turn into a time-consuming and stressful task. That’s where automated Patch Management comes to the rescue, taking the hassle out of the process and ensuring vulnerabilities are fixed faster than ever. Here’s the kicker: according to Adaptiva’s State of Patch Management in the Digital Workplace report, 77% of organizations take more than two weeks to deploy patches.

New ServiceNow Integration (Beta) Powers More Efficient ITSM

Today, we’re excited to announce the release of our new ServiceNow integration in beta — designed to give engineers even more control to manage and automate incidents in FireHydrant while seamlessly keeping the rest of the organization aligned in ServiceNow.

Alternatives to GuideCX for Client Onboarding Software

Client onboarding is the cornerstone of building a solid customer relationship. Whether you’re a small business or an enterprise, the right client onboarding software can make all the difference in ensuring a smooth transition and high customer satisfaction. While GuideCX is a popular choice in the client onboarding software space, many alternatives provide compelling features for businesses seeking tailored solutions.

3 SaaS Alternatives to Accelo: Exploring the Best PSA Software for Professional Services

Accelo has been a choice for professional services automation (PSA) software, offering tools to manage projects and business operations. However, as the SaaS landscape evolves and needs more intelligence, businesses are increasingly looking for alternatives that can deliver similar benefits with unique advantages. Whether it’s a quicker setup, streamlined workflow management, or tailored features for shared services teams, there are compelling options to consider.

New Discovery Capabilities: Learn How to integrate InvGate Asset Management With Hyper-V

Keeping your IT asset inventory reliable and up-to-date can be a challenge, especially when managing virtualized environments. That’s why we’re excited to introduce a significant enhancement to InvGate Asset Management—its new integration with Microsoft Hyper-V. Many users rely on Hyper-V because it’s a practical and budget-friendly virtualization option.

Microsoft Licensing Changes: What to Expect in 2025

Microsoft licensing changes are here, and if you’re wondering what it all means for your organization, you’re in the right place. These updates aren’t just tweaks—they’re reshaping how businesses manage their software, IT budgeting, and compliance strategies. For IT Asset Management (ITAM) professionals, staying on top of these changes is critical to avoid unnecessary costs and keep operations running smoothly.

3 Best Practices for Resource Utilization in Tech Teams

Effective resource utilization is critical for tech teams to consistently deliver exceptional services to customers while maintaining internal efficiency. In fast-paced industries where deadlines are tight and customer expectations are high, understanding team capabilities, skill sets, and availability is essential to making informed decisions about resource allocation.

Managing Education School Networks with Transparency

The growth of charter school networks in the United States has revolutionized the education sector, offering families more choices in tailoring their children's education. According to the National Alliance for Public Charter Schools, there are over 7,700 charter schools serving nearly 3.7 million students nationwide. While the expansion of these networks has brought positive impacts, it also introduces significant operational challenges for managing multiple school sites effectively.

Laptop Inventory: How to Build it And The Best Tools to Manage it

By the end of 2024, the world will have shipped a staggering 186.68 million laptops, according to Statista. With so many devices in circulation, the importance of maintaining an accurate and up-to-date laptop inventory has never been greater. Knowing what laptops your organization owns, where they are, and how they’re being used is crucial for ensuring smooth operations and minimizing risks. In this blog post, we’ll unpack everything you need to know about laptop inventory.

Patch Management Software: 7 Dedicated Tools For 2025

How do you choose the perfect Patch Management software for your business? If this question has been keeping you up at night, you’re not alone—and for good reason. Choosing the right Patch Management tool isn’t just about keeping things updated; it can make or break your organization’s security strategy.

Transforming ITSM with AIOps: EMA research

Managing modern IT environments is becoming more complex and fragmented as organizations rely on a broader range of applications and services, including cloud, hybrid infrastructure, microservices, and legacy systems. This complexity and velocity surpass human capacity and old processes, making it challenging for IT teams to respond efficiently to incidents.

Common Pitfalls to Avoid in Observability Practices

In modern IT systems, most businesses adopt new tools and technologies to stay ahead of competitors. These new technologies are resulting in the proliferation of distributed IT systems. For instance, some enterprises implement cloud computing, edge computing, or microservices architecture, contributing to complex distributed systems across organizations.

Customize Your Self-Service Portal to Reflect Your Brand

A self-service portal is a branded help center where your employees and customers can find solutions, request services, and report issues. Watch this video to see how easy it is to customize your self-service portal with Alloy Navigator—just a few clicks in your browser! Tailor the support portal to reflect your unique brand, add a festive touch for the season, or mix it up—the choice is yours. Key moments.

CNBC Says AI Will Replace Tech Support - Here's What They Got Wrong

Another day, another AI headline designed to spike your blood pressure. The Service Management industry is no stranger to dramatic proclamations about AI, and neither are you. But what’s the real story behind CNBC’s latest take, “The tech support desk at work is one of the first jobs AI is rapidly replacing?” Does the Palo Alto Networks company need media coverage? Does CNBC? CompTIA? All of them? Perhaps there is a hidden agenda behind the article being published.

3 Best Practices for Tracking VC Portfolio Companies

For venture capital (VC) firms, managing a portfolio of investments is a complex process that requires diligent tracking, strategic oversight, and transparent communication. Effective portfolio management enables VCs to provide value to their portfolio companies, help those companies achieve their performance goals, and maintain investor trust. Below, we outline three best practices for VC portfolio company tracking to help firms streamline their operations and improve portfolio company success.

The Art of the Possible: Drawing Up Your DEX Strategy

Digital Employee Experience (DEX) is more than just technology—it's a transformative journey. In this first episode of our series, Emily Schlick (Vizient) and Zakir Mohammed (Toyota) share their strategies and lessons from their first year of DEX implementation. Learn how they: Built a strong DEX strategy Empowered people and processes Partnered with Nexthink to drive success Whether you're starting your DEX journey or looking to level up, this episode is packed with actionable insights to help your organization thrive.

What is Configuration Management? IT Beginners Guide

Configuration Management is the backbone of IT Service Management, providing a clear and reliable map of your IT landscape. It ensures that assets required to deliver services are controlled and that accurate information about them is available when needed. In ITIL 4, it's a crucial part of the Service Management Practice section within the Service Value System.

What Do Most Corporations Do With Returned Computers?

When computers are returned to a corporation, they don’t simply disappear into storage or landfills. Companies often implement structured processes to make the most of these devices while adhering to regulatory and ethical standards. Managing returned computers is a practical and pressing concern for corporations, whether dealing with employee's offboarding, end-of-life hardware, or upgrades. The process involves multiple considerations, from data security to environmental compliance.

ITAM in SMBs - Trends We See for 2025

In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive software licenses and conducting software audits. However, the landscape is changing, and SMBs must now embrace ITAM, albeit in a completely different manner.

What is Agentic AI? And why does it matter in IT service management and ITAM?

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, functionality or choosing a trusted brand. They're looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT management platforms, where automating repetitive tasks and tailoring the experience to users really matter. AI agents are a great solution for this. They can handle tasks on their own, make processes smoother, boost efficiency, and save money.

Meet the InvGate Product, Implementation, and Customer Success Teams

Behind the scenes at InvGate: How we build outstanding ITSM and ITAM solutions Join our team as we explore the philosophy, challenges, and innovations that drive InvGate's approach to IT Asset Management (ITAM), IT Service Management (ITSM) and Enterprise Service Management (ESM). In this exclusive conversation, our experts discuss: How we build solutions for different user types The key challenges in implementing Service Management tools Strategies for continuous innovation and customer success Balancing complexity with user-friendly design.

E10: "Ask Me Anything (AMA)" session with ServiceDesk Plus product experts - Masterclass 2024

Learn how to utilize the latest features and enhancements and connect with our product experts in the "Ask Me Anything" (AMA) segment featuring Vishnu Priya Kumaresh, global head of customer success and product support.

Proactive Protection with Exposure Management

Proactive Protection with Exposure Management Every organization faces risk. What separates the vulnerable from the well-protected isn’t whether you have exposure — it’s how you manage it. Gaining visibility over your organization’s attack surface lets you prioritize which threats you address based on the degree of risk they pose. That’s when you can put together an exposure management strategy that empowers you to gauge your vulnerabilities and maintain the security posture appropriate to your business.

IT Asset Tracking: Complete Control Guide

Managing your IT assets shouldn’t feel like juggling countless hardware, software, licenses, and online resources. Without comprehensive management software, your team may struggle with visibility, accuracy, and compliance, leading to inefficiencies and risks. Motadata’s IT Asset Management Software simplifies the entire process, from discovery to monitoring, inventory management, and reporting.

3 Keys to Evolving Toward Enterprise Service Management

With businesses scaling up operations amid the increase in remote work, extending IT services across business units to HR, Facilities and beyond is essential. Enter enterprise service management (ESM), extending the proven principles of IT service management (ITSM) across various departments and functions within an organization.

The KPI Commandments: A Guide to Setting Targets in IT

As VP of Business Applications at SolarWinds, I have the privilege of working with a team of IT professionals dedicated to achieving operational excellence. Our internal metrics for mean time to repair (MTTR), mean time to acknowledge (MTTA), and customer satisfaction (CSAT) all range between 95% and 100%, but what are the stories behind the percentages?