Operations | Monitoring | ITSM | DevOps | Cloud

Ask an IT administrator what they mean when they say they need a Configuration Management Database (CMDB), and more often than not, they are describing something else entirely: knowing what assets they have, who is responsible for each one, and what breaks if one of them fails. That is the job of the Asset Management Database (AMDB), the lifecycle record built to answer exactly those questions.

When did anyone last open your network diagram and trust what it showed? A diagram drawn in a static drawing tool is accurate on the day it is saved. One quarter, two circuit upgrades and a hardware refresh later, it describes a network that no longer exists. Nothing warns you that this has happened. The file still opens, still prints, and still gets attached to change requests, which is what makes it risky during an incident.

When an application slows down, how long does it take to confirm whether storage caused it? The answer depends entirely on whether anything is collecting from the array itself. The server dashboard reports healthy CPU and memory, the network graphs look clean, and the array holding the data says nothing at all. Storage failures announce themselves late.

A logistics company running 2,000 Android devices across 15 distribution centers manages that fleet through SOTI MobiControl, which pushes apps, enforces policies, and tracks location every day. None of that visibility used to reach the company's core IT inventory. The IT team filled the gap with a weekly CSV export that drifted out of date within days: a reassigned tablet kept showing under its old owner, and a decommissioned scanner stayed in the count for months after it was retired.

InvGate Service Management includes a no-code workflow builder that helps teams automate processes such as onboarding, access requests, and offboarding. Built-in Action Connectors extend those workflows beyond the platform, allowing them to retrieve information from external tools or trigger actions in them instead of stopping when another system is involved. You can keep processes moving across the tools your teams already use, reducing manual steps and keeping related actions connected.

For the last two years, enterprise AI strategy has largely focused on one thing: AI adoption.

At Nexthink’s DEX Day in Raleigh, NC, IT leaders shared how they’re tackling vulnerability response, compliance, and the growing expectations on end-user computing (EUC) teams.

How long would it take you to get one new line of code into the container running your payment service? In a lot of organizations, the answer runs to weeks, because the change has to clear a build owner, a test cycle, and a release window that nobody wants to open early. That timeline is why so much monitoring advice fails on contact. Most of it opens by telling you to add a library, rebuild the image, and push a new version. If you could do that this afternoon, you would have done it already.