Operations | Monitoring | ITSM | DevOps | Cloud

Protecting personal data isn’t something you can manage with spreadsheets or manual checks. A GDPR compliance dashboard gives you visibility across all assets that handle personal data, while still letting you act on individual devices and configuration items. In this video, we'll show you how dashboards give teams a clear view of where personal data lives, who can access it, and how requests are handled over time. You’ll also see how health rules, access controls, and reporting come together in a single view that supports better decisions.

IT teams face growing demand, slow responses, and repetitive tickets. Infraon ITSM changes that with intelligent automation and GenAI.

The full panel comes together to mark Tim Flower’s final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years. Alongside the goodbyes, the conversation turns to a landmark moment for Nexthink: the release of Spark. Framed as a pivotal shift in the capabilities of digital employee experience, Spark is explored through real-world stories and personal takes, including how it empowers employees, reduces IT friction, and redefines support.

2026 Q1 Product Release.

Ivanti Neurons for Discovery uses both active and passive network scanning for real-time asset discovery, including connector integrations and data aggregation. Active and passive network scanning ensures you identify every device and user—no matter where they reside or connect. Real-time insights reduce your risk from shadow IT and unmanaged assets, streamline compliance, and provide instant visibility for incident response.

Ivanti Neurons for Discovery uses both active and passive network scanning for real-time asset discovery, including connector integrations and data aggregation. Active and passive network scanning ensures you identify every device and user—no matter where they reside or connect. Real-time insights reduce your risk from shadow IT and unmanaged assets, streamline compliance, and provide instant visibility for incident response.

Nobody enjoys working in an app that suddenly blasts a bright white screen. That’s why we added Dark Mode to *AlloyScan* in the latest update — and made it smart enough to match Alloy Navigator’s theme whenever you open it from there. Built for everyday IT work, *AlloyScan* is a cloud-based network inventory solution designed to give you clear visibility into your IT infrastructure, without causing eye strain.

Struggling with rising ticket volumes and manual handoffs? ITSM best practices provide structure for incident management, change control, and service requests, so your team can scale without breaking workflows. From defining clear incident workflows to building strong knowledge systems and tracking SLA performance, these practices help IT teams deliver measurable service outcomes. You'll find essential practices for incident, problem, and change management, automation strategies to improve efficiency, key metrics such as MTTR and FCR, and a maturity model to drive continuous improvement.

Explore the latest updates in MDM and EPMM, highlighting improvements in admin experience, app management, and security. Key features include new data retention policies, user group management, and device attribute preservation. Enhancements for Vision OS and Email Plus integration with Teams are also discussed, along with ongoing improvements in iOS and Android management. The focus remains on customer feedback and future enhancements in device management.

To view the schedule for upcoming meetings, Click here. New security controls are introduced, including a passphrase requirement for agent registration and a maintenance window feature. The application control module is removed, while Ivanti Patch for Configuration Manager sees minor enhancements. New features include Ubuntu support and automated remediation for non-compliant devices. Updates in workspace vulnerability management feature a new connector for Tenable Web App Security and improvements to existing connectors, along with workflow management enhancements.

This Ivanti Neurons DEX session highlights updates, including support for operating systems, reporting enhancements, and new connectors like AWS S3. It also covers Microsoft Office 365 repair features, application healing, and improvements in Neurons for app control. Key points include new templates, PowerShell capabilities, and AI integration, all aimed at enhancing user experience and streamlining processes.

The 26.1 release introduces new features and improvements, focusing on user experience and AI capabilities. Key dates for pilot and general availability are highlighted, along with community feedback integration. A five by five matrix aids in risk management, while ITSM data enhances compliance understanding. The Gentech AI framework emphasizes conversational agents, and updates to the neuron software inventory API improve accuracy. Continuous modernization efforts aim to boost performance and scalability.

What happens when AI agents stop being scattered and start being steered? Customer service queues shrink, teams get time back for high-value work, and everyone finally works off the same data. That’s the power of the ServiceNow AI Control Tower—all your AI, all under control. No more fragmentation. No more busywork. Just visibility, control, and workflows that scale across the entire business.

Explore the latest updates in MDM and EPMM, highlighting improvements in admin experience, app management, and security. Key features include new data retention policies, user group management, and device attribute preservation. Enhancements for Vision OS and Email Plus integration with Teams are also discussed, along with ongoing improvements in iOS and Android management. The focus remains on customer feedback and future enhancements in device management.

Explore the IT asset management lifecycle, focusing on visibility, compliance, and optimization. Learn about the challenges of asset visibility and the importance of effective processes. Discover strategies for improving asset utilization, including contract management and stock management. Understand the significance of tracking assets for compliance and risk management, and gain insights on cost optimization and enhancing productivity through effective asset lifecycle management.

The 26.1 release introduces new features and improvements, focusing on user experience and AI capabilities. Key dates for pilot and general availability are highlighted, along with community feedback integration. A five by five matrix aids in risk management, while ITSM data enhances compliance understanding. The Gentech AI framework emphasizes conversational agents, and updates to the neuron software inventory API improve accuracy. Continuous modernization efforts aim to boost performance and scalability.

Discover how IT teams are revolutionizing the workplace with autonomous endpoint management (AEM)! In this insightful video, Rex McMillan, VP Product Management, Ivanti, explains how AEM solutions are not just about managing devices but fundamentally improving the digital employee experience (DEX).

Are your IT and security teams constantly battling over patching? In this insightful video, Aruna Kureti, Director, Product Management, Ivanti, dives deep into how Autonomous Endpoint Management (AEM) is transforming the landscape of IT operations and cybersecurity. Discover how AI and automation can turn complex, friction-filled patching processes into seamless, autonomous operations. Learn how AEM unifies the perspectives of IT and security teams, providing a clear, shared view of vulnerabilities and patch status across all your devices.

Are you an IT leader or business executive looking to drastically reduce IT spending and optimize your organization's IT costs? In this insightful video, we dive deep into how autonomous endpoint management (AEM) is revolutionizing the way businesses manage their digital infrastructure. Discover the hidden sources of wasteful IT spending caused by manual processes like policy deployment, software patching and vulnerability remediation. Learn how AEM leverages AI and machine learning to automate these tasks, freeing up your IT teams to focus on higher-value strategic initiatives.

In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.

Modern tools mean nothing if your culture still rewards presence over outcomes. Real transformation starts with how you lead.

The Matrix hits different.. when you're in the Matrix. The team rings in 2026 by reflecting on past predictions—and charting what’s next. From eerily accurate calls on AI consolidation to the unsettling prescience of The Matrix, the conversation looks ahead to a pivotal shift: from conversational AI to operational “do-bots,” the challenge of measuring real enterprise value, and the growing risks of over-automation.

Don't just read the report—learn how to replicate its most impressive results. In our 2025 State of ITSM Report, a select group of top-performing organizations achieved a staggering 54.3% reduction in resolution time by strategically integrating GenAI. This live session moves beyond the data to share their playbook. We'll provide a step-by-step guide on how to pair GenAI with foundational ITSM practices and demonstrate how to weave these tools into your team's daily workflows to achieve maximum efficiency.

Protecting your cardholder data environment gets complex as you scale. With InvGate Asset Management, you can have a PCI Compliance Dashboard that helps you track, monitor, and manage all assets that handle credit card data — from point-of-sale terminals to e-commerce hosts. Best of all? No license needed to view dashboards. You can share compliance visibility with audit and management teams effortlessly.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Kicking off 2026, Tim and Tom welcome Nexthink Chief Product Officer Samuele Gantner and first-time guest CTO Vedant Sampath for a candid “three pillars” deep-dive on enterprise AI. They explore how AI is reshaping product and engineering: new tooling, new development cycles, and the shift from deterministic software to probabilistic agents—plus the critical role of evals, benchmarks, guardrails, and performance. Then they unpack Nexthink’s three-pillar framework.

With the Opsgenie end-of-life deadline (April 5, 2027) fast approaching, you're facing a critical choice: Do you truly need to move your dedicated Incident Response workflow into the complexity of Jira Service Management (JSM) or Compass? If your current process is a reactive treadmill—plagued by alert fatigue, lost context, and constant non-critical paging—the mandated move risks replacing one chaotic toolset with another complex ITSM solution. View this not as a burden, but as a chance to build a standardized, human-centric workflow that solves your biggest pain points and transforms your response from chaos to control.