Operations | Monitoring | ITSM | DevOps | Cloud

Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.

This blog post covers 4 data masking techniques and data obfuscation techniques that you can implement with Robotic Data Automation (RDA) to mask or hide sensitive data or personally identifiable information (PII) like social security numbers (SSNs) that may have crept unintentionally in logs or events.

In the last decade or so AI has gone from a buzzword to table stakes. Data reveals that organizations that have adopted AI into their service management strategy have begun to reap the benefits. It is therefore imperative for businesses to invest in Intelligent Service Management to not just empower their agents but also keep up with rising employee expectations.

I was recently asked by one of our partners about my thoughts on comanaged IT services. They were having a difficult time finding new managed services leads and were considering moving upstream into the midmarket space to see if it would bring them better success.

You only have to read regular news reports about the multiple outages across household names in banking and financial services, resulting in customers being unable to access their bank accounts, to know that cyber security resilience has never been more important and is on every organization’s radar. The threat of regulatory action, heavy fines, and the potential loss of banking licenses is very real.

In the digital economy, software applications have become a primary product for a large number of companies. On top of that, customers expect a flawless user experience from the applications as it evolves. To provide such a great experience, companies need to have powerful performance monitoring across their applications. We will discuss APM tools that are popular in the market right now and compare them in different aspects. Feel free to use these links to navigate the guide.

At Payoneer, we use Coralogix to collect logs from all our environments from QA to PROD. Each environment has its own account in Coralogix and thus its own limit. Coralogix price modules are calculated per account. We as a company have our budget per account and we know how much we pay per each one. In case you exceed the number of logs assigned per account you will pay for the “extra” logs. You can see the exact calculation in this link.

This series shows you how to get started with infrastructure as code (IaC). The goal is to help developers build a strong understanding of IaC through tutorials and code examples. In this post, I will demonstrate how to how to create a Docker image for an application, then push that image to Docker Hub. I will also discuss how to create and deploy the Docker image to a Google Kubernetes Engine (GKE) cluster using HashiCorp’s Terraform.

There’s something wrong with the pricing of observability services. Not just because it costs a lot – it certainly does – but also because it’s almost impossible to discern, in many cases, exactly how the costs are calculated. The service itself, the number of users, the number of sources, the analytics, the retention period, and extended data retention, and the engineers on staff who maintain the whole system are all relevant factors that feed into the final expense.

To change or not to change? It is a question that every IT leader faces in the wake of lagging technology growth. While IT leaders aren’t blind to the problem, change remains elusive. Instead of risking stability and performance by switching to an unknown alternative, many leaders stick with their known incumbent. But that’s not the case anymore. We see a new generation of IT leaders challenging the status quo and transforming the technology behind world-leading companies.