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The latest News and Information on IT Service Management, Service Desk and related technologies.

Increase Team Autonomy with Roles and Permissions | Hector

A good tool starts with the right access. With Hector, give your teams an experience tailored to their reality. Discover how Roles and Permissions can transform the way you work and simplify your operations! About Hector Hector is inventory management software that allows you to track all your assets, whether they are fixed, loaned, rented, on the move, or in storage. With its easily customizable interface and advanced features, Hector enables efficient and accurate tracking of all types of equipment and easily adapts to your needs.

The CIO Game-Changer: Gaining Control in Complex IT | Infraon Infinity

Being a CIO today means playing a complex game, one where visibility, timing, and decisions matter every minute. Enterprise IT environments are sprawling by nature. Servers, networks, applications, teams, and vendors must all move in sync. When they don’t, the pressure to respond and to lead falls on you. This video shows why Infraon Infinity is a game-changer for enterprise CIOs.

Infraon Infinity | Unified IT Operations Platform for Enterprise IT Teams

Managing enterprise IT shouldn’t feel like juggling disconnected tools. Enterprise IT teams are under constant pressure, from tool sprawl and rising workloads to compliance risks and operational inefficiencies. Infraon Infinity helps enterprises take back control with a single, unified platform that brings IT Service Management, Asset Management, Infrastructure Monitoring, Network Configuration & Change Management, and AIOps together.

GDPR Compliance Dashboard: Asset Visibility, Reporting, And Access Control

Protecting personal data isn’t something you can manage with spreadsheets or manual checks. A GDPR compliance dashboard gives you visibility across all assets that handle personal data, while still letting you act on individual devices and configuration items. In this video, we'll show you how dashboards give teams a clear view of where personal data lives, who can access it, and how requests are handled over time. You’ll also see how health rules, access controls, and reporting come together in a single view that supports better decisions.

Exposure Management vs. Vulnerability Management: Which Delivers Real Risk Reduction?

Vulnerability management has served organizations and the cybersecurity industry for years. It is a capable practice that has helped companies defend their attack surface and prevent threat actors from exploiting vulnerabilities. But technology and IT infrastructure have evolved. Vulnerability management no longer can meet the challenges that come with this evolution.

Software Metering: How to Track Usage With InvGate Asset Management

The Software Metering feature in InvGate Asset Management lets you monitor how applications are actually used across the different devices in your IT ecosystem. The benefits are clear. At an organizational level, Software Metering helps reduce costs, strengthen compliance, and optimize software investments across the entire company. At an operational level, it gives IT teams the clarity they need to manage applications more efficiently and plan future purchases with confidence.

Key Software Compliance features in InvGate Asset Management

The Software Compliance module in InvGate Asset Management gives you a clear view of your software compliance status against your organization’s contracts. From a single place, you can quickly see whether you’re using more licenses than you purchased, which software is underutilized, and when contracts are expiring, helping you stay ahead of audit risks and make decisions based on accurate data. Beyond compliance, the module also focuses on financial impact.