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The latest News and Information on IT Service Management, Service Desk and related technologies.

Chrome zero-day: find devices with vulnerabilities across your inventory

If you’re an asset manager or an application administrator, you must have had - or are about to have - a lot of work since there’s a new Chrome zero-day vulnerability in the wild. Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well.

4 trends shaping the future of federal government work

At ServiceNow's annual Federal Forum in March 2022, more than 1,400 government leaders and contractors convened for the first time since the start of the pandemic. We recently surpassed the two-year mark of a rapid shift to remote work, and federal leaders reflected on the widespread modernization that took place during this period. Although the number of federal employees returning to offices continues to rise, according to Axios, the world of work has changed dramatically.

400% Increase in User Adoption in 1 Month? How This Company Made It Happen

After three months of no activity, this organization breathed life back into its new self-service portal with a creative outreach campaign. “Fast” and “user adoption” rarely go hand in hand. In fact, 83% of senior executives said their biggest challenge with digital transformation was getting their staff to use the software. But that doesn’t mean we have to accept this as the status quo.

ServiceNow named a Leader in low-code development platforms

Software users have spoken, confirming the power of ServiceNow’s innovative low-code and no-code development platform. We’re delighted that G2 has recognized ServiceNow® App Engine as a Leader in: These rankings, driven entirely by software users, consider customer satisfaction and scale according to market share, vendor size, and social impact.

Freshservice Orchestration center is now 40+ apps stronger

A year ago, we launched the Orchestration center capability in Freshservice. At that time, little did we know that it would turn into a vital driver of customer delight with over 40 apps in just one year! With new third-party applications joining the Apps Marketplace almost every month, we are set to address an expanding range of business needs with an extensible solution that perfectly integrates with the organization’s ecosystem.