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The latest News and Information on IT Service Management, Service Desk and related technologies.

Integrated ITSM and ITOM Platform - Infraon Infinity

Apr 6, 2022 By Infraon In Infraon

A Fully Integrated, SaaS-Based & AI-Powered Product Suite - An all-in-one product suite to infinitely accelerate IT & business transformation - Infraon Signup for infraon infinity to unlock infinite benefits in IT Operations. See what infraon infinity is all about.. it service management tool ITSM Software it service management software Incident Management Software Workflow Automation Service Catalog Self Service Portal ITIL software SLA Management Infraon infinity Helpdesk

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All About ITOPS: IT Operations Roles & Responsibilities

Apr 6, 2022 By Steve Manjaly In InvGate

IT Operations or ITOps have long been a key part of IT service management (ITSM) for organizations. It has played and continues to play an important role in maintaining organizations’ IT infrastructure up and running and making IT available to all employees. Unlike the service desk which directly communicates with the employees, the activities of ITOps rarely involve direct contact with the users they serve.

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How Asset Tracking Strategies Boost Business Performance?

Apr 6, 2022 By Asset Infinity In Asset Infinity

Many big organizations do not pay attention to their assets, where they are located, and who is using them when organizations do not pay attention to their assets and pieces of equipment! Asset theft, asset misplacement, misuse, or personal asset utilization chances are more. Asset theft is a massive issue across the world & it is common in all industries.

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How to manage remote working in your company?

Apr 6, 2022 By Hector In Hector

Remote working quickly became a must with the arrival of the global pandemic. Employees and employers alike have had to adapt quickly. Many companies were caught off guard when the health emergency was declared. Within days, employees were forced to work from home to limit the spread of COVID-19. Telecommuting has brought its own set of challenges to IT departments in order not to interfere with business operations.

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Better together: Continuous Delivery for PE and ServiceNow flows

Apr 6, 2022 By Thomas Krieger In Puppet

Continuous Delivery for Puppet Enterprise (PE) is a tool for streamlining and simplifying the CI/CD process of your Puppet code. Continuous Delivery for PE offers a prescriptive workflow to test and deploy Puppet code across environments. ServiceNow includes a powerful Flow Designer. Why not combine Continuous Delivery for PE pipelines with the ServiceNow Flow Designer to improve and automate your change management process even further?

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CRM Watchlist recognizes ServiceNow customer service strategy

Apr 5, 2022 By Terence Chesire In ServiceNow

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

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Keeping a Detailed Hardware Inventory: Best Practices

Apr 5, 2022 By Steve Manjaly In InvGate

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.

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S1E2: Delivering exceptional IT services in a hybrid work environment with ServiceDesk Plus

Apr 4, 2022 By ManageEngine In ManageEngine

Learn how IT service desk teams can use ServiceDesk Plus to personalize their service catalog to their organization's needs and optimize their service management process for employees operating in a hybrid environment. Follow us on social.

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S1E2: Delivering exceptional IT services in a hybrid work environment with ServiceDesk Plus Cloud

Apr 4, 2022 By ManageEngine In ManageEngine

Learn how IT service desk teams can use ServiceDesk Plus Cloud to personalize their service catalog to their organization's needs and optimize their service management process for employees operating in a hybrid environment. Follow us on social.

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3 trends driving mobile app adoption in the workplace

Apr 4, 2022 By Jon Sigler In ServiceNow

The widespread adoption of mobile apps is driving workforce productivity from almost anywhere across nearly every industry. Workers are relying on mobile technologies more than ever to get their work done every day—from short-staffed nurses who need to update information on the go to field service technicians who need to complete tasks and access critical information in real time to desk workers who need visibility into communications and company resources from anywhere.

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