ManageEngine Launches Microsoft Outlook Add-In for ITSM Teams
Company Also Provides Actionable Messages for Microsoft Office 365 Users in IT Service Desk Teams.
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Helpdesk Productivity Hacks for eCommerce Businesses
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.
Knowledge18: CSM Topic Keynote
VP and GM of Customer Service Business Unit at ServiceNow: Abhijit Mitra - Customer Service topic keynote on Tuesday, May 8: How to Differentiate with Amazing Customer and Agent Experiences.
Knowledge 18: IT Topic Keynote led by ServiceNow GM and VP Farrell Hough
IT Topic Keynote led by ServiceNow GM and VP Farrell Hough (entire presentation)
Knowledge18:The Morning Show with ServiceNow Security (Part 1)
ServiceNow's VP and GM of Security Business Unit, Sean Convery. gives Security Keynote at Knowledge18 (Part 1).
Knowledge18: The Morning Show with ServiceNow Security (Part 2)
ServiceNow's VP and GM of Security Business Unit, Sean Convery, gives Security Response Keynote at Knowledge18 (Part 2).
Knowledge18: The Morning Show with ServiceNow Security (Part 3)
ServiceNow's VP and GM of Security Business Unit, Sean Convery, gives Security Keynote at Knowledge18 (Part 3).
Live Demo: Customer Service Management
Demonstration of ServiceNow Customer Service Management.
Live Demo: IT Service Management
Demonstration of ServiceNow IT Service Management.
Live Demo: Software Asset Management
Demonstration of ServiceNow Software Asset Management.