Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Business Capability Assessment

Apr 1, 2025 By Ivanti In Ivanti
Try Ivanti's Business Capability Assessment yourself at ivanti.com/capabilities. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Infraon

The Shift to Proactive IT Management: How Infraon Leads the Way

Mar 31, 2025 By Gayathri R L In Infraon
For years, businesses relied on a reactive IT management approach, also known as the break-fix model—only addressing problems after they occurred. This method often led to unpredictable downtime, rising costs, and a struggle to scale with growing business needs. Without proactive monitoring, issues could escalate, causing major disruptions.
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nexthink

Elevating Strategic DEX Management with AI Sentiment Analytics

Mar 28, 2025 By Dave Wagner In Nexthink
Nexthink has long been the leader in Digital Employee Experience (DEX) management, in large part to Nexthink Employee Engagement, a powerful way for IT to communicate timely information, fix issues collaboratively, and understand employee’ experience with technology. Its hyper-targeted campaigns to which employees actively respond, gives IT Leaders and teams the Sentiment context needed to have confidence they are addressing the technology issues employees consider important.
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ivanti

The Hidden Gems of ITSM: Features That Matter Most

Mar 28, 2025 By Misti Allison In Ivanti
Service management doesn't have to just be a buzzword. It can be a foundation of efficient operations where IT Service Management (ITSM) plays a crucial role in keeping businesses running smoothly. But what truly sets exceptional ITSM apart from the rest? It’s not just about having a sleek user interface — it’s about the powerful features and functionalities that operate beneath the surface, improving user satisfaction and driving operational excellence.
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Streamline ESM with Ivanti

Mar 28, 2025 By Ivanti In Ivanti
Looking to reduce escalations and accelerate resolutions? Ivanti streamlines enterprise service management so your team can focus on what matters—solving problems, not chasing them. Boost efficiency, empower your team, and elevate customer experiences—all in one place. Ready to transform your service management? Discover how with Ivanti. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.
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solarwinds

5 Ways AIOps Can Transform Your IT Operations

Mar 27, 2025 By Eoin Keenan In SolarWinds
In the hybrid era, it’s simply not feasible for humans to manage complex IT environments without intelligent automation. Cloud computing and big data have led to larger fleets of servers, more storage systems, and more complicated networks than ever before. But there are solutions. The latest step in the evolution of IT operations is applying machine learning (ML) to manage workflows, infrastructure, and services with minimal human intervention.
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