The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
IT incident responders have been inundated with alerts since the start of the COVID-19 pandemic. These engineers must dig through their messages to collect and respond to real alerts for real critical events. This process wastes time and prolongs incident response. The objective is to focus on IT event noise reduction to recognize and resolve real incidents promptly.
The global pandemic has drastically accelerated digital transformation initiatives and forced organizations to reimagine customer service by having them take on the incident commander role in managing and responding to customer issues and engaging with customers. In addition to prioritizing digital services, many businesses have migrated to the cloud to increase business agility, develop and deliver new features faster, and meet the growing demands of end users.
Over 700 professionals from some of the most prominent enterprises in the retail, financial, technology, pharma and manufacturing industries attended our two-day “IT Ops Ready” virtual conference.
The idea behind Incident Management is to be ready. Not ready for anything, as that can be an unrealistic expectation, but ready to respond when the unexpected inevitably happens. DevOps teams often create incident playbooks in order to ensure they are as ready as possible to handle situations as they arise. Luckily, there is some amazing documentation on how to do just that from our friends at PagerDuty.
Welcome back once again! This is the third and final part of this series on using the Elastic Stack with ServiceNow for incident management. In the first blog, we introduced the project and set up ServiceNow so changes to an incident are automatically pushed back to Elasticsearch. In the second blog, we implemented the logic to glue ServiceNow and Elasticsearch together through alerts and transforms as well as some general Elasticsearch configuration.
Canadian Pacific (CP) is a historic Canadian Class I railroad incorporated in 1881. It was CP that connected the country and became Canada’s first transcontinental railway. Headquartered in Calgary, Alberta, it owns approximately 13,000 miles of track across Canada and the United States. Canadian Pacific initially introduced Enterprise Alert in 2016 to increase speed and effectiveness of incident callouts to information workers, and staff in various departments.
Today, we are excited to announce PagerTree has added support for public calendars! Public calendars allow you to share a team’s on-call calendar with the rest of the world. Public Calendars are available on our Pro and Elite pricing plans. If you don’t already have an account, sign up for a free-trial now. By default, all calendars are private, so to make use of this feature you must enable it.
