Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, report. This blog reviews the future of site reliability engineering based on Gartner’s Hype Cycle. Additionally, the OnPage team is pleased that Gartner mentioned OnPage as a sample vendor in the Automated Incident Response category.

Recently in our Better Incidents Slack channel, there’s been some chatter around how people structure dedicated incident commanders at their company: distributed or centralized. The way I see it, there are two types of commanders: the temporary, distributed role — a hat that an on-call engineer or an engineering manager puts on during an incident. Then there’s the centralized, full-time role, where someone is the designated incident commander (or one of a few) for all incidents.

AI has revolutionized the way we engage online in 2023. From Chat GPT and AI Art Generators to healthcare, finance, and business, you can hardly read the news without reading the latest proclamation of how AI is poised to change every aspect of our lives. AI has brought fundamental changes to how we live and work, and we’re still scrambling to understand the impacts of these changes. Especially where their work is concerned, change can be difficult for people to embrace.

As the post-pandemic world finds its footing again, a resilient spirit drives the revival, propelling businesses to embrace a new era of technological innovation. Notably, IT teams are swiftly adopting the digital transformation of their processes, particularly in incident response. From virtual collaboration tools and remote IT support to automated incident management, teams have found innovative ways to ensure seamless business continuity while delivering IT services with minimum downtimes.

Any organization that’s keeping up with today’s sharp rise in business demands (or better yet, getting ahead of the game) is doing so by getting innovative and jumping at the chance to do things differently. They’re not relying on the old ways or trying to use their existing toolbox. Instead, organizations are looking to the newest technologies and means of adding efficiency to as many day-to-day functions as possible.

For enterprise businesses, a lot is riding on the efficiency of their incident response. These organizations have large customer bases, complex products, and many incidents. They also have loads of incident responders across various roles, making it difficult to coordinate internally.