Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

pagerduty

Is Your Incident Management Tool a Single Point of Failure? The Case for a Multi-Channel Approach

Mar 6, 2025 By Débora Cambé In PagerDuty
When we’re talking about incidents, we know it’s not a matter of if, but when. It spares no systems: ours, yours or your vendors’. We’ve all seen widely-used products experience incidents, and the domino effect it has on all operations relying on them for seamless functionality. Vendors offering narrow, chat-centered incident management tools might seem attractive at first glance, but they fundamentally misunderstand the complexity of enterprise operations.
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ilert

Enhancing SAP Monitoring and Incident Management with IT-Conductor and ilert

Mar 6, 2025 By Daria Yankevich In iLert
We are excited to announce the integration of ilert with IT-Conductor, a SaaS-based IT operations management and automation platform. This partnership enhances IT-Conductor’s powerful capabilities with ilert’s advanced alerting and incident management, ensuring that IT teams can address issues faster and more efficiently.
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How AI broke serverless and what to do about it with Vercel's Mariano Fernández Cocirio

Mar 6, 2025 By Rootly In Rootly
Mariano, Staff Product Manager at Vercel, explains why serverless architectures are hitting unexpected limits—they’re too fast. The industry has spent millions optimizing serverless for speed, but AI workloads are changing the game. In the AI realm, slower execution often leads to better results. The challenge? Paying for all that idle compute time while waiting for AI responses.
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sumologic

Getting MTTR to zero: the failed promise of observability

Mar 6, 2025 By Joe Kim In Sumo Logic
There’s an old cliche about sales and jobs to be done - no one wants to buy a drill, they need a hole… actually, they want a home with pictures on the wall. To get to that beautifully designed home, they will buy a drill, make holes for brackets that can support their various artwork and family photos, and progress toward their dream home experience. Similarly, no one wants to buy observability software. They want their mean time to resolve (MTTR) issues to be zero.
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xMatters

What is Digital Customer Experience? Create a Great Online Experience

Mar 6, 2025 By xMatters In xMatters
Customer expectations are higher than ever for a great online experience. A seamless, intuitive, and personalized experience across every digital interaction is expected, whether browsing a website, engaging with a mobile app, or having their questions answered by customer support. A successful digital customer experience isn’t just a competitive advantage; it’s essential for building brand loyalty and driving business success.
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pagerduty

Personal resilience boosts operational resilience

Mar 5, 2025 By Mandi Walls, DevOps Advocate In PagerDuty
Winter is a grinding time. The temperature, the darkness and the rain all take a toll on people. As a business, it's worth remembering that the human element of IT operations needs looking after just as much as the technology they maintain. Business leaders can't have one without the other.
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pagerduty

Operations as Code: Operational Excellence with PagerDuty

Mar 5, 2025 By Heath Newburn In PagerDuty
The push towards digital transformation and cloud-native infrastructure is massive, yet organizations also need to maintain legacy capabilities. With this pressure comes the need to manage operations with the same rigor and automation we apply to infrastructure, coding, and security. Many organizations have embraced the ideas of everything in a pipeline and all things as code.
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Revolutionizing Incident Management with AI: Meet Mo Copilot

Mar 5, 2025 By Sumo Logic In Sumo Logic
Join us for this webinar as we explore how our newly launched Sumo Logic Mo Copilot redefines incident management with the power of AI. We'll examine the limitations of traditional troubleshooting methods and why they fall short in today’s fast-paced environments. Discover how Mo Copilot leverages advanced machine learning and automation to streamline root cause analysis and reduce mean time to resolution (MTTR). We'll also showcase a live demonstration and highlight how Mo Copilot integrates into your workflow, transforming how you manage operational reliability.
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firehydrant

Introducing Audit Logs: Ensuring Visibility, Security, and Compliance in FireHydrant

Mar 4, 2025 By Wilson Husin In FireHydrant
When something goes wrong, the first question is always: what changed? Whether it’s an unexpected change to your on-call schedule, a broken automation, or a modified Runbook that just seems off, understanding the issue starts with knowing who made what change, when it happened, and what exactly changed. But in an organization with many users, keeping track of every action can feel impossible.
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