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The latest News and Information on IT Service Management, Service Desk and related technologies.

The 4 Pillars of Effective Database Observability

Dec 4, 2024 By RJ Gazarek In SolarWinds

SolarWinds just dropped a whitepaper, From Monitoring to Mastery: Optimizing Database Performance With Observability. Among the highlights is a breakdown of the four most critical components of database observability. Has your organization got these covered?

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Defend Your External Attack Surface with Ivanti

Dec 4, 2024 By Ivanti In Ivanti

The modern attack surface isn't what it once was. It's more expansive than ever before, with more potential threats to account for, and more opportunities for potential attackers to exploit. Get proactive about your defense with Ivanti External Attack Surface Management.

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What is Configuration Management? IT Beginners Guide

Dec 4, 2024 By InvGate In InvGate

Configuration Management is the backbone of IT Service Management, providing a clear and reliable map of your IT landscape. It ensures that assets required to deliver services are controlled and that accurate information about them is available when needed. In ITIL 4, it's a crucial part of the Service Management Practice section within the Service Value System.

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What Do Most Corporations Do With Returned Computers?

Dec 4, 2024 By Natalí Valle In InvGate

When computers are returned to a corporation, they don’t simply disappear into storage or landfills. Companies often implement structured processes to make the most of these devices while adhering to regulatory and ethical standards. Managing returned computers is a practical and pressing concern for corporations, whether dealing with employee's offboarding, end-of-life hardware, or upgrades. The process involves multiple considerations, from data security to environmental compliance.

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The Art of the Possible: Drawing Up Your DEX Strategy

Dec 4, 2024 By Nexthink In Nexthink

Digital Employee Experience (DEX) is more than just technology—it's a transformative journey. In this first episode of our series, Emily Schlick (Vizient) and Zakir Mohammed (Toyota) share their strategies and lessons from their first year of DEX implementation. Learn how they: Built a strong DEX strategy Empowered people and processes Partnered with Nexthink to drive success Whether you're starting your DEX journey or looking to level up, this episode is packed with actionable insights to help your organization thrive.

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ITAM in SMBs - Trends We See for 2025

Dec 4, 2024 By OpsMatters In OpsMatters

In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive software licenses and conducting software audits. However, the landscape is changing, and SMBs must now embrace ITAM, albeit in a completely different manner.

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What is Agentic AI? And why does it matter in IT service management and ITAM?

Dec 4, 2024 By OpsMatters In OpsMatters

When embarking on a new digitalisation project today, people expect more than just the basics, such as security, functionality or choosing a trusted brand. They're looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT management platforms, where automating repetitive tasks and tailoring the experience to users really matter. AI agents are a great solution for this. They can handle tasks on their own, make processes smoother, boost efficiency, and save money.

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Behind the Scenes at InvGate: Product Development, Our AI Features Roadmap

Dec 3, 2024 By InvGate In InvGate

Join us in a quick chat with Pablo Vergner, VP of Product at InvGate. We discuss how we're using AI to make our products more efficient and natural language processing to create a more conversational experience for our customers.

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Meet the InvGate Product, Implementation, and Customer Success Teams

Dec 3, 2024 By InvGate In InvGate

Behind the scenes at InvGate: How we build outstanding ITSM and ITAM solutions Join our team as we explore the philosophy, challenges, and innovations that drive InvGate's approach to IT Asset Management (ITAM), IT Service Management (ITSM) and Enterprise Service Management (ESM). In this exclusive conversation, our experts discuss: How we build solutions for different user types The key challenges in implementing Service Management tools Strategies for continuous innovation and customer success Balancing complexity with user-friendly design.

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