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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate Service Management: 6 AI Superpowers to Augment Service Desk Agents' Capabilities

At InvGate, we are committed to harnessing the power of AI to redefine Service Management practices. Since launching AI Hub, featuring the first wave of AI-powered capabilities within InvGate Service Management and Asset Management, over 50% of our clients have adopted them and saved dozens of thousands of hours. Our most impactful solutions have focused on enhancing decision-making processes, enabling teams to work smarter and achieve better outcomes.

Is Your Organization Ready for the New DORA Cybersecurity Framework?

In the age of digital transformation, adhering to aging cybersecurity rules, policies, and standards set a few decades ago is an open invitation for setbacks. This is why the EU is updating and taking significant steps to strengthen existing regulations and bring new ones to unify existing risk management in individual EU member countries. Keeping pace with the modernization of complex technology is challenging, but resilience in times of adversity is the need of the hour.

Mobile and Supply Chain Predictions for 2025

My new crystal ball was delivered this morning, so it’s time to make some enterprise mobility predictions for 2025. I ordered it on an early black Friday deal yesterday and got free overnight shipping. Even though my AI-driven shopping guide encouraged paying for same-day delivery, I saw no need to pay for faster amusement. But enough about my ecommerce buying habits; let’s look at what mobility and supply chains operations teams might see in 2025.

Understanding Deprecated Software And How to Manage It

Have you ever encountered a warning that a software function or feature is "deprecated"? It’s a term many users come across but don’t always fully understand. Deprecated software can pose challenges for IT teams and organizations, as it often signals the need for change. In this article, we’ll explain what deprecated software is, how it differs from depreciated software, and why it matters.

Risks and Mitigation of Unpatched Software: Protect Your Systems Before it's Too Late

Let’s be real—leaving software unpatched is like forgetting to lock your front door before heading out. It may seem harmless at first, but it gives cybercriminals an open invitation to waltz in and wreak havoc. The risks and mitigation of unpatched software are critical topics for organizations to understand because unpatched vulnerabilities are one of the leading entry points for ransomware attacks.

InvGate Asset Management: 5-Minute Demo

InvGate Asset Management lets you create, discover, track, and manage your IT asset inventory. You can also automate tasks, manage your financials, build a CMDB, be ready for audits, and more. And, of course, you can link InvGate Service Management tickets to assets for a complete support workflow, aligned with best ITAM and ITSM practices.

Mac Patch Management: Strategies For IT Success + Solutions

Let's face it-Mac Patch Management can be like trying to hit a moving target. There's always some new security vulnerability lurking around the corner, some critical patch that needs deploying, or some pesky third-party app demanding attention. If you're managing a mixed bag of Mac devices, you already know the stakes: falling behind on updates can mean cybersecurity threats, data loss, or worse-downtime.