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The latest News and Information on IT Service Management, Service Desk and related technologies.

The 5 Pillars of DEXOps Explained: Turning Digital Experience into Business Impact

Most IT leaders agree on one thing: digital employee experience matters. What is less clear is how to operationalize it in ways that deliver measurable business outcomes. Many organizations invest in tools and dashboards, launch experience initiatives, and even measure sentiment. But without an operational model that connects employee experience to core business objectives, IT teams often stay stuck in reactive support. DEXOps changes that.

InvGate Recognized in the 2026 Gartner Market Guide for Hardware Asset Management Tools

To explore key insights and market perspectives from Gartner’s Market Guide for Hardware Asset Management Tools (February 2026), visit our dedicated coverage page. InvGate has been recognized in the 2026 Gartner Market Guide for Hardware Asset Management Tools as a Representative Vendor, with InvGate Asset Management highlighted as our flagship solution.

How CEOs Want CISOs to Communicate Cybersecurity Risk Management Strategy

Most CEOs can recite their quarterly benchmarks and revenue down to the decimal point, but ask them about their organization's cyber risk exposure, and the answers become more vague. It's not that today’s CEOs don’t care about security — cybersecurity ranks among the top concerns for boards and executive teams. The problem runs deeper: a fundamental breakdown in how security risks are explained to business leaders that overlooks the impacts on their business outcomes.

Productivity in the Age of AI - DEXOps 1:1 with Scott Pope

In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Also: Arsenal. Briefly. And yes, Tom still needs to update the show music. Hang in there.

AI Is Everywhere, So Why Isn't It Delivering Business Value?

Enterprises have never had more access to artificial intelligence and less certainty about what it is delivering. Generative AI tools now sit inside everyday workflows, embedded across productivity software and operational systems employees rely on for critical work. They generate insight at scale, reveal patterns more clearly than before, and offer earlier visibility into potential risk.