IT Asset Visibility: What It Is, Why It Matters, and How to Achieve It
IT asset visibility explained: key concepts, common gaps, maturity levels, and a step-by-step framework for complex IT environments.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
Why ITSM Still Isn't Solving Tickets (And What Comes Next)
Most ITSM platforms make it easier to submit tickets. They don't make it easier to resolve them. As we said in our webinar: "A better front door without backbone orchestration is just a faster handoff." The future of IT isn't faster ticket creation. It's autonomous ticket resolution powered by AI, automation, and orchestration.
Fixed Asset Reconciliation: A Step by Step Guide for Finance Teams
Accurate financial records are the foundation of effective business management. Yet many organizations struggle with discrepancies between their fixed asset records and the assets that actually exist within the business. Over time, assets may be transferred, disposed of, misplaced, or incorrectly recorded, creating gaps between financial statements and physical reality. This is where fixed asset reconciliation becomes essential.
What is IT Service Management (ITSM)? Everything You Need to Know
When a critical application crashes, how does your IT team respond? Is there a documented process everyone follows, or does the outcome depend on who happens to be available at the time? Without structured service management, responses often vary from one situation to another. hat inconsistency leads to delays, missed handoffs, and slower resolution of issues. Requests become harder to track, and recurring problems continue to disrupt day-to-day operations.
Stop Managing Endpoints: The Power of AI Automation
In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video.
QR Codes For Asset Management: Label And Track Assets With InvGate Asset Management
Still relying on serial numbers or manual asset lookups? In this video, Matt Beran shows how to generate QR codes for asset management with InvGate Asset Management and how IT teams can use them to simplify asset tracking, inventory management, and mobile access to asset information. Instead of searching through spreadsheets or manually locating asset records, QR codes provide instant access to the information stored in your inventory. Generate labels in bulk, print them, attach them to your devices, and scan them from your phone whenever you need asset details.
Service Level Agreement (SLA) Templates: Examples, Metrics, and Best Practices
How quickly should your team resolve a critical ticket, and what are the consequences when it misses the target? That is exactly where Service Level Agreements (SLAs) come into play. An SLA turns service expectations into measurable commitments by defining clear response and resolution targets. Rather than starting from scratch, an SLA template provides a structured foundation for establishing those commitments and tracking performance against agreed standards. Why does that matter?
IT Insider: Solving AI Accountability Crisis
This episode of Ivanti's "IT Insider" series that explores the critical challenges organizations face when moving from AI experimentation to full-scale deployment. The discussion centers on three main themes: The AI Governance Gap: Guests Brooke Johnson and Sterling Parker discuss the "governance gap" where organizations deploy AI faster than they can establish policies. They highlight the risks of Shadow AI (unsupervised AI use) and the importance of having an AI Governance Council to ensure responsible use.
How to Stop Cybersecurity's Biggest Blind Spots
Eliminate Blind Spots and Close Security Gaps with Autonomous Endpoint Management We dive deep into how Ivanti's Autonomous Endpoint Management (AEM) helps organizations gain complete visibility and stay ahead of evolving security threats. Learn how to: Discover Every Device: Eliminate "shadow IT" and blind spots by automatically finding every endpoint on your network. Automate Remediation: Close security gaps in real-time with AI-driven automation that patches and secures devices without manual intervention.
The Invisible IT Department: How to Deliver Friction-Free Experiences with Agentic AI
Every enterprise has bought AI, but many are still waiting for their investment to pay off. Ivanti’s 2026 AI Maturity Report found that only 2% of organizations say they currently have no AI use at all. As the majority of organizations move beyond the AI experimentation stage, the real competitive differentiator is if that AI is providing continuous, business value at scale.