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The latest News and Information on IT Service Management, Service Desk and related technologies.

Almaden Achieves SOC 2 Type II Compliance

Feb 24, 2026 By Almaden AI In Almaden AI

At Almaden, our mission has always been simple: help organizations deliver exceptional digital employee experiences with confidence. Today, we’re proud to share a major milestone in that commitment. Almaden, Inc. has successfully achieved SOC 2 Type II compliance. This accomplishment reflects not just a security checkbox, but a rigorous independent validation of how we protect our customers’ data every single day.

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How to Implement an AI Governance Framework Using Safe, Ethical and Reliable AI Guardrails

Feb 24, 2026 By Brooke Johnson In Ivanti

In my time at Ivanti, I've witnessed firsthand how AI acts as a force multiplier across enterprise organizations. When deployed strategically, AI accelerates decision-making and operational execution at scale in a way that teams simply can't sustain manually. However, without clear and enforceable AI guardrails, implementing AI opens organizations up to serious new risks.

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Ivanti

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Secure by Design : Defend against AI-driven threats

Feb 24, 2026 By Ivanti In Ivanti

After several zero-day attacks on leading security vendors that left the industry reeling in 2024 and 2025, Ivanti redoubled our commitment to transparency, product development that prioritizes security and community awareness. The attacks galvanized our Secure by Design framework so that we could accelerate our transformation to kernel-level security — compressing a three-year roadmap into just 18 months.

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The Evolution of Digital Employee Experience (DEX) | How IT Is Transforming the Workplace

Feb 24, 2026 By Nexthink In Nexthink

Digital Employee Experience (DEX) is transforming how IT teams support employees, improve productivity, and drive business outcomes. In this video, we explore the evolution of DEX—from traditional reactive IT support to proactive, experience-driven operations that empower both employees and organizations.

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How to Relocate IT Assets With InvGate

Feb 23, 2026 By InvGate In InvGate

IT asset relocation is the process of moving technology resources from one place or person to another, with zero gaps in custody, security, or records. Why does this matter? Because every move introduces risk. Without a clear asset relocation process, devices can go missing, records get outdated, and even chain of custody can become unreliable or fragmented, making it harder to prove who was responsible for the asset at each stage of its movement.

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Why Nexthink Intelligence Is a Game-Changer for IT Teams

Feb 23, 2026 By Nexthink In Nexthink

Nexthink Intelligence transforms digital employee experience (DEX) for modern enterprises. Learn how IT teams can leverage real-time analytics, proactive insights, and automation to improve user productivity, troubleshoot issues fast, and deliver better workplace tech experiences. Learn more at nexthink.com.

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What Does IT Operations Actually do? - ITOps Explained

Feb 20, 2026 By InvGate In InvGate

ITOps is the engine room of your digital operations — discover how it works and why it matters! IT Operations keeps your business running, but it's often invisible until something breaks. In this video, we explore IT Operations (ITOps): the team and activities responsible for managing your technology infrastructure, supporting users, and maintaining uptime.

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InvGate

ITSM

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Nexthink Workspace - Where DEX Work Happens

Feb 20, 2026 By Nexthink In Nexthink

Workspace is the new space for managing DEX inside the Infinity platform. It brings signals, analysis, guided actions, personalized answers, and chat history into one clean and intuitive full-screen experience. Workspace turns everyday questions into insight and action so teams can investigate faster and make better decisions without complexity or technical query languages. Its enhanced reasoning engine is fully NQL certified, delivering accurate explanations and deeper context across every investigation.

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The Hidden Operational Risk Financial Institutions Can No Longer Ignore

Feb 20, 2026 By Nexthink In Nexthink

Why digital experience is now a regulatory priority In regulated industries like financial services, even minor technology friction can quickly become a regulatory risk. Gaps in visibility, slow systems, and inconsistent performance can trigger audit findings, SLA breaches, and increased compliance scrutiny.

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Nexthink AI Drive

Feb 19, 2026 By Nexthink In Nexthink

By centralizing AI visibility, usage, guidance, and measurement into a single vantage point - AI Drive transforms fragmented AI activity into quantifiable business outcomes.

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