Operations | Monitoring | ITSM | DevOps | Cloud

The Elastic Stack (ELK) has been used for observability and security for many years now, so much so that we now offer the two as out-of-the-box solutions. However, identifying issues and finding the root cause is only part of the process. Often, organizations want to integrate the Elastic Stack into their everyday workflows so they can resolve those issues quickly. This typically involves integrating with some form of ticketing/incident tracking framework.

Do you focus on the right risks, in the right order? When I cross the street, I look both ways. I take a quick glance at my feet when I step off the curb to the road. Then, I begin an eight-second walk to the other side with one eye on the car rolling up to the stop sign. You probably do something similar. These simple tasks, executed in any other order, could spell disaster.

The world of IT has been experiencing some deep changes throughout the year, making productivity increase one of our customers’ main goal. Here at Ivanti, we like to keep our ear to the ground when it comes to delivering the right features for the desired business outcomes. And so, Identity Director 2020.3 comes with a set of features aimed at.

As the BFSI market gets more crowded, the only real differentiation available for businesses in this industry comes down to superior customer experiences. And this applies to both the internal teams and external customers. If the IT teams at the firm get the right type of support, they can work more efficiently and provide a seamless experience to the external customers.

When it comes to network monitoring all types of IT infrastructure ranging from consolidated to distributed workload conditions even the largest insurance company face challenges. Although, the organization gets access to a large human capital base, enjoys the trust & brand equity of millions of customers, and always has resources to immediately address its strategic concerns. But still to monitor the hybrid IT environment and get a comprehensive picture is in itself a challenge!

In my last post, we talked about the Android Enterprise features that are going to be the most useful in supply chain. (If you missed it, you can see it here: The Most Important Android Enterprise Features for Supply Chain.) Those are aspects of Android Enterprise that are going to make your life easier. However, to get there, we have to go through a bit of a hard transition.

Every company in the world needs to reduce risk and uncertainty in its IT operations, ITOM. The best way to do that is by combining AI and digital workflows. It’s all about applying machine learning to operational data so that you can generate insights about potential system issues, and then launch automated workflows that resolve problems fast—ideally, before they impact customers. Today’s partnership announcement between IBM and ServiceNow is great news for enterprise customers.

At the start of the COVID pandemic, the business world shifted to remote work almost overnight, triggering a new wave of digital transformation. According to a recent study by ServiceNow in partnership with Wakefield, this was a welcome change – 87% of employees believe their company created new and better ways of working.

ServiceDesk Plus, ManageEngine’s flagship IT service management (ITSM) solution, has been named a Niche Player in this year’s Gartner Magic Quadrant for IT Service Management Tools. The Magic Quadrant offers insights for organizations shopping for an ITSM tool for their business needs. The research names some vendors based on strict inclusion criteria that includes vision, capability, size of operations, number of large customers, and more.