The latest News and Information on IT Service Management, Service Desk and related technologies.
2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brought on by the COVID-19 pandemic and many organizations quickly responded to help meet evolving employee needs.
If you’ve ever started a new job, you know what a whirlwind those first few days and weeks can feel like. A new job means meeting new faces, learning new processes, familiarizing yourself with new and unfamiliar technology, and discovering what new challenges you’ll be facing for the foreseeable future. It can all be quite overwhelming — particularly at companies that don’t offer top-of-the-line employee onboarding programs.
It’s funny how once you are officially in a department such as IT, everyone assumes you have deep knowledge about everything from resetting a printer to spooling up a complex cloud dev instance. And as time goes by, it gets harder and harder to admit unfamiliarity about certain areas of techdom. Take IT asset management (ITAM), for example. Yes, we all know what software is. We know what a laptop or desktop computer is.
Companies love data. Aggregating data from multiple sources makes decision-making easier and brings a new depth of the conversation to business meetings. But all of this is at the management level. IT managers and administrators also search for data from multiple sources to ensure that the ecosystem works. Companies demand the continued maintenance and availability of mission-critical applications. Without a framework or incident workflow, revenue can suffer, and customers churn if the company does not proactively address problems that arise in its infrastructure.
Motadata enabled a railway corporation, with headquarters in Navi Mumbai, Maharashtra, under the brackets of Ministry of Railways to monitor, analyze and resolve IT operational issues to establish a centralized modern infrastructure in their project. The project is one of the India’s most ambitious railway projects that runs through coastal western India, linking Mumbai to the western region of Goa and Mangalore. It covers about 170 railway stations under its remit.
Let citizen experiences drive your decision making In healthcare, citizen needs, expectations, and priorities can change quickly and with little warning. There’s no better example of this than the way COVID-19 immediately affected how organizations serve their customers and how healthcare providers prioritize patients, with many elective surgeries postponed.
