The latest News and Information on IT Service Management, Service Desk and related technologies.
Do you focus on the right risks, in the right order? When I cross the street, I look both ways. I take a quick glance at my feet when I step off the curb to the road. Then, I begin an eight-second walk to the other side with one eye on the car rolling up to the stop sign. You probably do something similar. These simple tasks, executed in any other order, could spell disaster.
As the BFSI market gets more crowded, the only real differentiation available for businesses in this industry comes down to superior customer experiences. And this applies to both the internal teams and external customers. If the IT teams at the firm get the right type of support, they can work more efficiently and provide a seamless experience to the external customers.
When it comes to network monitoring all types of IT infrastructure ranging from consolidated to distributed workload conditions even the largest insurance company face challenges. Although, the organization gets access to a large human capital base, enjoys the trust & brand equity of millions of customers, and always has resources to immediately address its strategic concerns. But still to monitor the hybrid IT environment and get a comprehensive picture is in itself a challenge!
In my last post, we talked about the Android Enterprise features that are going to be the most useful in supply chain. (If you missed it, you can see it here: The Most Important Android Enterprise Features for Supply Chain.) Those are aspects of Android Enterprise that are going to make your life easier. However, to get there, we have to go through a bit of a hard transition.
Every company in the world needs to reduce risk and uncertainty in its IT operations, ITOM. The best way to do that is by combining AI and digital workflows. It’s all about applying machine learning to operational data so that you can generate insights about potential system issues, and then launch automated workflows that resolve problems fast—ideally, before they impact customers. Today’s partnership announcement between IBM and ServiceNow is great news for enterprise customers.
At the start of the COVID pandemic, the business world shifted to remote work almost overnight, triggering a new wave of digital transformation. According to a recent study by ServiceNow in partnership with Wakefield, this was a welcome change – 87% of employees believe their company created new and better ways of working.
ServiceDesk Plus, ManageEngine’s flagship IT service management (ITSM) solution, has been named a Niche Player in this year’s Gartner Magic Quadrant for IT Service Management Tools. The Magic Quadrant offers insights for organizations shopping for an ITSM tool for their business needs. The research names some vendors based on strict inclusion criteria that includes vision, capability, size of operations, number of large customers, and more.
Wow! ServiceNow has been named an ITSM Tools Magic Quadrant Leader and placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant report. We are humbled by the recognition and gratified by the success that our customers are reporting.
As the world collectively evaluates the return to work and shift to remote operations, digitally transformed enterprises are coming out faring better in this transition. This shift is aided by the work developers are putting in to create applications that better their organizations, and they need to continually adopt modern DevOps best practices to increase application delivery velocity and quality in order to stay nimble.
