Operations | Monitoring | ITSM | DevOps | Cloud

Welcome back to the final part of our four-part blog series on saving on IT costs in the asset life cycle. In the last part, we talked about how to cut costs during maintenance and support. In this part, we’ll look at retirement and disposal, and ways to save during this phase. The retirement phase of the asset life-cycle can be tricky, because asset managers have to accurately judge the time frame for when a certain asset is ready for retirement.

Arup are a global architectural engineering company, behind ground-breaking structures such as: Sydney Opera House, Changi Airport Singapore, Hong Kong Zhuhai-Macau Bridge, and many more. Behind these amazing projects sits a large IT infrastructure, spanning 44 countries, across 3 key regions Americas, UKIMEA & APAC.

An IT self-service portal is much more than an IT storefront. With the consumer-world self-service technology becoming more obvious and available to end-users, it is critical to provide a similar experience with corporate self-service portals. But when it comes to self-service portals, ‘less is more’ doesn’t really work. Who wouldn’t pick a multi-functional portal over the one that is only limited to IT operations?

Marketing teams have the 4 Ps (product, price, place, and promotion). Sales teams have ABC (Always Be Closing). As far as frameworks go, there are a lot of great examples out there for how we can effectively do our jobs, create processes, and make decisions. But what about IT teams looking to optimize their services? Do any frameworks exist? One does, it’s called the triple-A framework—and it’s got nothing to do with batteries.

As a former ‘customer side’ telecom professional, I’m in the fortunate position of having regular and open discussions with CEOs and CIOs across the industry. We talk about the issues and challenges facing the telecom industry and the exciting opportunities for change and growth. Not surprisingly, a major topic among us in recent months has been the impact of the COVID-19 pandemic and the lessons learned from this period.

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.

Covid-19 has forced IT leaders across the world to rethink and strategize their plans and investments. Despite the economic downturn, surveys have indicated that digital transformation initiatives are still moving forward. Meanwhile ensuring infrastructure resilience and workforce productivity are primary challenges which IT leaders face to survive.

It’s an honor to be named a Leader in the 2020 Gartner Magic Quadrant for IT Vendor Risk Management Tools (ITVRM)! ServiceNow Vendor Risk Management delivers a fast, smart, and connected way to manage third-party risk and build supplier resilience. This recognition as a Leader in the 2020 ITVRM Magic Quadrant comes shortly after Gartner also named ServiceNow as a Leader in the 2020 Magic Quadrant for IT Risk Management and in the 2019 Magic Quadrant for Integrated Risk Management Solutions.

Gen Z's, who now represent a significant portion of the workforce, are bringing unique experiences and worldviews to the workplace. They're digitally native, socially conscious, and managed to survive a global pandemic and are starting their careers remotely. Snacks in the breakroom aren't their main concern. They're "conscious candidates," seeking passion and purpose to inspire their best work.