Operations | Monitoring | ITSM | DevOps | Cloud

Imagine a scenario where your Network Monitoring team has a group of very talented, organized, and focused technicians. Close to half of them are engaged in monitoring the system almost throughout the day. They can take care of the issues and problems as soon as they arise, and you are never facing any downtime. This is an ideal case scenario, right?

You asked and we’re delivering! We’re introducing several new and exciting features to PagerDuty’s ServiceNow integration that you, our customers, have requested. Our most anticipated new feature utilizes ServiceNow CMDB (Configuration Management Database) data to easily build service hierarchies in PagerDuty through business service dependencies.

Governments around the world have long understood the advantages of digitising their services. It’s fair to say, however, that most public sector agencies are just beginning their digital journeys. Public agencies face unique challenges compared to the private sector. Notably, they serve citizens rather than customers. This simple difference means greater pressure to deliver digital services within strict budgetary limits while protecting data and complying with regulations.

We’re back with part three of our four-part series on cutting down IT costs during the asset life cycle. In the last blog, we discussed ways to save in the asset deployment stage. In this part, we’ll look at maintenance and support, and examine ways to save during this stage of the asset life cycle. When it comes to IT technicians, time is money. On any given day, an organization can have thousands of assets in play.

Since 1887, Marathon Oil Corporation has been a part of providing energy all over America. The company is a public petroleum and natural gas exploration and production enterprise headquartered in Houston, Texas. Pat Nichols, Senior IT Systems Analyst, has been along for the ride for more than 40 of Marathon Oil’s 133 years of operation. She has witnessed many of the ebbs and flows the company has gone through and led teams through them all.

I t’s been a whirlwind of excitement since our Ivanti Neurons announcement last month. We’ve been delighted by the responses received from customers, partners, and industry press. Among the many thoughts shared back, the ideas organizations have for solving operational challenges are getting creative. And why not? Imagine the possibilities with a platform that offers so much power to discover, manage, secure and service endpoints from the cloud to the edge.

Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and providers aren’t finding ways to improve their experience, what purpose does the service desk have? Service level management (SLM) holds IT pros accountable for services they’re providing to customers. But a common problem that arises from this strategy is fulfilling the parameters set within service level agreements (SLAs).

Welcome back to our four-part series on cutting IT costs in the asset life cycle. In our last blog, we discussed challenges with spending during the asset procurement stage and learned about valuable reports that can help. In this part, we’ll talk about asset deployment and look at more reports that can help cut costs during this stage of the asset life cycle.

If you’re a Marvel® Comics fan, you might have heard about the superhero named Darwin. Darwin can evolve based on need and environment. For instance, he can acquire night vision for his evening’s mission or develop gills if swimming underwater. As with Darwin, adaptation is an essential skill for many IT operations superheroes out there as well, tough times or not.