The latest News and Information on IT Service Management, Service Desk and related technologies.
Today (September 17th, 2020) heralds the release of Ivanti User Workspace Manager 2020.2 – our most significant in recent years.
For many organizations, knowledge management is often considered a technology problem. This is why when they implement knowledge management, the execution is often rendered unsuccessful because the processes and the kind of articles that are created are too complicated for people to use. ITIL knowledge management is defined as the process of capturing, processing, storing, and sharing knowledge across the enterprise.
We are pleased to announce another integration with one of our strategic partners, ServiceNow. Available today with the launch of ServiceNow’s Paris release, LogicMonitor supports the Service Graph Connector! LogicMonitor was selected by ServiceNow as a key player and one of the first monitoring platforms invited to this new, exclusive program.
Whether military, a civilian agency, or even a public education institution, organizations across the public sector have witnessed a substantial increase in cyberattacks. There were a number of hits on education around this time last year, and then on health-related agencies as the COVID-19 pandemic struck. So, how do government agencies ensure their security posture is up to the task of defending against increasingly opportunistic forces of evil?
The world is experiencing a seismic shift from the obsolete "business process evolution" to the new "workflow revolution." Companies across industries are facing once-in-a-generation challenges. They are trying to keep their businesses on track and get their people back to work. ServiceNow is committed to helping businesses capitalize on the opportunities of digital transformation to boost agility and resilience in this next normal work environment.
By now, you’ve heard a number of us at ServiceNow talk about the “workflow revolution.” The COVID-19 pandemic has made businesses rethink how they operate, engage employees, and serve customers.
