The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
In incident management, observability is the ability of an organization or team to infer a system's internal state from its external outputs.
Medical practitioners must move beyond their own expertise to make informed patient care decisions. This can be achieved by normalizing team collaboration, encouraging providers to access information gathered by other specialists along the patient’s continuum of care. However, healthcare is plagued with fragmented communication due to archaic technology. There is also a lack of accountability when establishing communication roles and responsibilities across care teams.
Much of the fuel for today’s business organizations is comprised of cloud computing and digital and SaaS applications. So, if something goes wrong with them, there will be a grave impact on productivity, customer satisfaction and even loyalty, as well as on the costs required for resolving the incident, remediating damage, and getting back to business.
“Mean time to X” is a common term used to describe how long, on average, a particular milestone takes to achieve in incident response. There’s mean time to detect, acknowledge, mitigate, etc. And then there’s the elusive “mean time to recover,” also known as “MTTR.” MTTR, a hotly debated acronym and concept, measures how long it takes to resolve an incident on average. The problem with MTTR, though, is that it doesn’t matter.
Cologne, Germany – iLert GmbH, a SaaS company for alerting, on-call management, and uptime monitoring, announced today that it has achieved the Amazon RDS Ready designation, part of the Amazon Web Services, Inc. (AWS) Service Ready Program. This designation recognizes that iLert has demonstrated successful integration with Amazon Relational Database Service (Amazon RDS).
