Operations | Monitoring | ITSM | DevOps | Cloud

While writing our 2024 recap, we found that teams handled over 2.2 million new incidents. Critical incidents alone tripled, increasing from 3,000 in 2023 to 9,200 in 2024. Dealing with such a large volume of incidents is not an easy task. And dealing with them manually is definitely not easy. Your valuable time goes into routine tasks like creating tickets, setting up war rooms, and notifying stakeholders. These keep you from fixing the actual problem.

The cloud, as we know it today, was created as recently as 2006. For most of its lifespan since then, companies have been throwing money at cloud services with abandon. The competitive edge gained by having the newest, best, and most powerful tools at their disposal made it worthwhile for companies to spend ever-increasing amounts without too much worry.

Master Azure infrastructure management with this comprehensive guide. Learn the four critical pillars—governance, cost control, security, and operations—and discover the essential native and third-party tools needed to scale your cloud strategy effectively.

If your team is experimenting with Google’s latest Gemini models, you’ve probably noticed the pricing can get murky. And like any cloud service, usage-based billing means those features can quickly rack up your SaaS costs. Free tiers fade fast. Token usage gets fuzzy. And before long, your GenAI bill feels more like a guessing game than a budget line item.

The OpenTelemetry Gateway (OTel Gateway) is a centralized service that collects, processes, and routes telemetry data—metrics, traces, and logs—across your infrastructure. In a typical setup, each service pushes telemetry directly to an observability backend. While this approach works well for small environments, it becomes increasingly difficult to manage as systems grow.

Console Connect has become the first platform to be certified under Mplify’s (formerly MEF) expanded Lifecycle Service Orchestration (LSO) API Certification Program. The certification recognises Console Connect’s achievement in validating four of Mplify’s key LSO Business APIs – Address Validation, Quote, Product Order, and Product Inventory – ensuring they meet strict standards for conformance and interoperability.

This month we’re rolling out several new capabilities designed to simplify daily work for SOC teams, MSSPs, and enterprise security operations. The focus is on easier access control, streamlined log management, and faster vendor onboarding.

Nearly a third of IT leaders say lack of expertise is the biggest obstacle they face in managing their open source environments. It’s a problem that slows progress, increases risk, and makes it tough for organizations to unlock the full value of technologies like OpenStack, Ceph, or LXD.