Every day, BigPanda redefines how enterprise operations teams prevent disruptions and streamline incident management. Our agentic IT operations platform helps enterprises detect, respond to, and resolve incidents faster and ensure that IT remains scalable, effective, and sustainable. I’m proud to announce that in 2025, BigPanda received recognition across ten Gartner Hype Cycles, which we believe is a testament to our relentless innovation and customer focus.
Modern engineering teams face a persistent challenge: knowing when something goes wrong before their customers do. With microservices architectures sprawling across dozens or hundreds of services, creating comprehensive alerting becomes an overwhelming task. You're left playing whack-a-mole with manual alert configurations, often missing critical issues or drowning in false positives.
Every day, IT teams are flooded with alerts—thousands of messages about performance issues, service outages, or suspicious activity. With so many notifications, it’s easy to get overwhelmed, miss critical problems, or waste time chasing false alarms. Correlating related alerts into groups can help reduce the noise and make sense of everything, but setting up those correlations takes time, experience, and a lot of both system and historic knowledge.
If you’ve been following my public journey with LLMs this year, it probably won’t surprise you to learn that this blog post is an announcement about the general availability of Honeycomb’s hosted MCP server. I want to share a few updates about what’s new in the GA release, discuss some interesting learnings from building it, and share examples of how we’re using MCP internally. First: if you're still in the dark about MCP and AI agents, go read the earlier blogs I linked.