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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Evolutionary Query: The Rise of PostgreSQL

The latest release of SolarWinds Database Performance Analyzer (DPA) software includes table tuning and index advisors for PostgreSQL—building on DPA’s existing performance monitoring capabilities. Over the last thirty-five years, there’s been a steady rise in the role and evolution of open-source technology—including in the competitive world of database management software. Big names in the world of open-source tech for database management include MySQL, MongoDB, and PostgreSQL.

Achieving Zero Downtime in the Cloud with Predictive Network Monitoring

Today, more and more businesses are scaling their IT infrastructure and adapting digital technologies to increase their visibility and revenue. Around 90% of businesses heavily rely on cloud services to run their operations smoothly. Now imagine due to a minor fault in your network system, the whole process comes to a halt leading to unsatisfied customers, reputational damage, and financial losses.

What is IT Support? Definition, Scope, Benefits, And Tools

IT support provides technical support and assistance to customers and end-users. A dedicated team of IT professionals provides it, and it is usually accessed via a help desk. As you can imagine, there are multiple benefits of providing IT support: Typically, there are five IT support levels or tiers, each with its own complexity and skills.

Use ServiceNow IRM to run your business with speed and confidence

Learn how the ServiceNow Integrated Risk Management applications, Policy and Compliance, Risk, and Audit Management can help you gain real-time insights to become more agile, respond more quickly, and make better risk-informed decisions to run your business with speed and confidence.

5 Basecamp Alternatives & Competitors [Tried & Tested]

For many project management teams, Basecamp has been a reliable workhorse. But as teams and projects evolve, needs change. When I'm assembling a team for a new project, a few things become crucial: ease of use, robust features, and ideally, workflow automation to streamline processes. This is where Basecamp can sometimes fall short. While it’s good for communication and task management, it can feel clunky for complex workflows or larger teams.

How to Ensure Regulatory Compliance in Multinational Companies With Jordan Thurston

When it comes to ensuring regulatory compliance across companies, you have to be able to both simultaneously manage and coordinate adherence to different laws and regulations, and continually adapt your practice to changing scenarios as part of your ongoing tasks. In essence, robust compliance is fundamental to any organization's productivity and well functioning, but sometimes it can be hard for teams to thoroughly understand its relevance and importance.

What is Real User Monitoring (RUM)? A Comprehensive Guide

Today, more than 90% of businesses use digital platforms to sell their services and products online. But what if despite getting high traffic from different sources your sales count is below your expectations? What if customers are visiting your product page but exit before making any purchase? Well! To get more insights into the performance issues and user experience, many businesses have started investing in a real user monitoring tool that captures all details related to user behavior and experience.

PSA, ITSM, or ESM: Choosing the Right Platform for MSPs

Choosing the right management platform is crucial to Managed Service Providers (MSPs) that need to scale their business and improve service delivery. But with options like PSA, ITSM, and ESM available, how do you know which is right for your particular maturity level? In this blog, I want to quickly help you find your level when it comes to service delivery, by breaking things down into three simple stages: Ealy, Developing, and Mature.

ISO 27001: 8 Steps to Implement The Security Standard

ISO 27001 is the globally recognized standard for Information Security Management. It uses a Risk Management approach to provide a framework for managing, controlling, and protecting privileged and sensitive information. The standard sets out the requirements for establishing, maintaining, implementing, and continually improving an organization's Information Security Management System (ISMS).