Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Everything You Need to Know About The Digital Operational Resilience Act (DORA)

If your IT department works for a financial institution operating in Europe, you’ve come to the right place, since the Digital Operational Resilience Act (DORA) simplifies compliance and promotes a unified approach to managing IT risks, which is vital in an era of increasing cyber attacks. This legislation introduced by the European Union (EU) aims to standardize and enhance cybersecurity practices across financial entities, ensuring they can withstand, respond to, and recover from IT disruptions.

One Platform. Infinite Possibilities.

CIOs and CISOs and their teams have to pull a dozen or more disparate solutions together to do their jobs. And all of that just to provide baseline services. Not anymore. Ivanti is the only purpose-built platform for IT and Security teams that offers an intelligent, cloud-scaled hyperautomation layer, and we can’t wait to show you how it can add value to your organization.

Vulnerability and DevSecOps: Integrate ITSM + RBVM

Ivanti’s Danny Hong recaps his session at ISS 2024, discussing how ITSM can be integrated with RBVM to streamline security’s role in both service management and application development, reducing friction across the organization. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Optimizing Cloud Center Resource Utilization with Network Monitoring

Cloud computing has completely changed the way businesses operate nowadays. Businesses can now seamlessly scale their operations thanks to Cloud computing’s scalable and flexible features. With the help of cloud computing technology, businesses can easily adapt to changing demands and manage complex operations without any hassle. But in order to process, store, and provide services, the entire cloud computing process demands access to a variety of data center resources.

Introducing AI by Design: Principles for Responsible AI

Generative artificial intelligence (AI) represents a new frontier for transformative productivity. With over 300,000 customers worldwide harnessing our data-driven solutions, SolarWinds is well-positioned to leverage AI to enrich the lives of the IT professionals we serve. But for this exciting technology to yield real value over time, it’s crucial to build it sustainably.

Navigating the Threat Landscape: Managing Ransomware Vulnerability with RBVM

Ivanti’s Amer Child previews his session at ISS 2024, zeroing in on Ivanti’s RBVM dashboard and how it can be used to manage your organization’s susceptibility to ransomware in a fast-moving threat landscape. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

How To Automate The Continuity Of Your Configuration Manager (SCCM) Client Health With Nexthink Flow

Devices without a Configuration Manager (SCCM) client present or functioning properly represent significant compliance issues. In addition, detecting, troubleshooting, and remediating the root cause of broken clients can be a lengthy process for support agents. When the client goes dark, support agents are often unaware of the issue until a ticket is raised.

How To Implement & Utilize A School CRM: A Guide for Educational Leaders

A well-implemented school CRM can streamline communication, strengthen relationships with students and families, and ultimately fuel a thriving school community. However, navigating the process of choosing and utilizing a school CRM can feel overwhelming. This guide will equip you with the knowledge and steps you need to successfully implement and leverage a CRM for your school's benefit.

Introducing single-touch workflow automation in ServiceDesk Plus Cloud

In this video, we will learn what single-touch workflows are and how to build them in ServiceDesk Plus Cloud. Zoho Circuit, Zoho's no-code/low-code workflow automation platform, is now available within ServiceDesk Plus Cloud and helps IT and enterprise teams build single-touch workflows. Single-touch workflows are event-driven workflow automations that complete a set of IT tasks sequentially, in parallel, or as a batch, without requiring human intervention.

NIS2 Directive: Understanding The EU Cybersecurity Legislation

If you're here, it's likely because you're an IT professional who wants to stay up-to-date on cybersecurity regulations and directives, especially if your organization operates within the European Union (EU). One important regulation to be aware of is the NIS2 Directive aka the second take of the Network and Information Security (NIS).