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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Practical Demo: How to use service management to address business needs at scale

The practical demonstration revolves around Ivanti's service management platform, Neurons for ITSM and ITAM, and its ability to address business needs at scale. It showcases the platform's web-based interface, codeless configuration, and integration with other tools. The demo also highlights the self-service portal, workflow and approval process for a new employee setup request, and customization options for request offerings and form layouts.

NIS2 Requirements: 10 Ways in Which Asset Management And ITSM Can Help

NIS2 requirements range from Risk Management measures to business continuity insurance – and they must be effectively implemented by October 17, 2024, to avoid penalties. Since this is a cybersecurity framework, IT Asset Management (ITAM) can greatly help implement it.

Align IT & Security with Ivanti Neurons

SCI’s Thomas Smith and Jesse Miller report back on their customer panel at ISS 2024, explaining how the Neurons platform has evolved with feedback from users and continues evolving with the same bridge in mind between IT and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Welcome to the Spring 2024 Release of the Alloy ITSM/ITAM Platform

Get ready for the Spring 2024 update of Alloy Navigator Enterprise! The new release of the Alloy ITSM/ITAM platform marks the completion of the transition to enhanced data views and introduces many exciting features and improvements. Let’s take a closer look at what’s in store for you!

ITSM trends in 2024 and beyond: Top trends impacting ITSM by Karen Ferris - ManageEngine

It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

Cloud vs. On Premise: What's The Difference - And Which is Better?

You are probably in the quest to find the best method to host your organization’s software and data. Out of all the options out there, a big part of the decision comes down to choosing between on-premise vs. cloud. Apart from asking yourself which of them fits the IT budget better and how much you need to worry about security, from a technical standpoint you also have to understand the types of management. The key difference lies in the ownership and control/monitoring of the IT infrastructure.

GenAI in Enterprise Service Management #ivanti

Ivanti’s Peter Adams previews his breakout session at ISS 2024, explaining the profound impact that generative AI is already having on enterprise service management as well as what to expect in the near future. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

How To Perform A Usage Based Intelligent Hardware Refresh With Nexthink

Today’s evolving technology makes it imperative for you to refresh or update organization’s hardware and software. This will decrease downtime, prevent crashes while increasing employee productivity. Nexthink combines employee usage, sentiment and performance data to help you make informed hardware refresh decisions that fit the needs of your employees and the business overall. Let's see how Nexthink performs a usage based intelligent hardware refresh.

MDM and Asset Management: Better Together

Ivanti’s Andreas Schmid breaks down his session as ISS 2024, setting out why asset management is such a crucial baseline for security and how integrating with MDM positions organizations for success. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.