Operations | Monitoring | ITSM | DevOps | Cloud

It’s hard to believe we’re already talking about the return to school, but it’s set to be a big one. In fact, this year promises to be the biggest in the last five years. The National Retail Federation expects back-to-school spending to reach $37.1B , up from $33.9B last year. Back-to-college spending is also expected to rise, reaching $71B this year. This increase is buoyed by parents and students gearing up for their first in-person classes after a year of virtual learning.

At Spike.sh, our mission is to help dev teams understand and resolve production issues faster. At the core of this is our Alert Reliability Engine, whose job is to make sure that a team member always gets an alert on their preferred channel. Currently, we support 7 channels - phone call, SMS, mobile push notifications, email, Slack, Microsoft Teams and Discord. We wanted to give you a peek into how we achieve high deliverability across these channels.

Citizens utilize mobile and consumer-facing applications in everyday life, so it’s no surprise that they demand seamless access and high availability of government services online. Whether it’s making payments or applying for benefits, citizens and constituents alike expect these services to be available around the clock.

This is the twelfth chapter in The Observability Odyssey, a book exploring the role that intelligent observability plays in the day-to-day life of smart teams. In this chapter, our SRE, Dinesh, brings together his colleagues with an interest in AI.

Maintenance of your incident management practice is as important as creation - find out what you can do to keep your engineering organization strong and consistent year over year.