Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Timely Delivery with Enterprise Alert

Murphy’s Law states that anything that can go wrong, will go wrong. The challenge for most businesses is putting the right method of communication in place for when the inevitable happens. The only way to handle this is to expect the worst and then prepare for it. A key factor in deciding for any alerting solution is can my team be notified properly when a major outage happens .

Announcing our $6M investment to double down on IT incident and Reliability needs

When Squadcast was founded back in 2018, we had a concise yet clear goal—we wanted to make it as easy as possible for companies to manage their IT incident and reliability needs. In the spirit of continuing that mission, today I’m excited to announce our $6M fundraise led by DNX Ventures and backed by Wipro Ventures, Nexus Ventures, and Chiratae Ventures. We’re also pleased to announce the addition of DNX and Q Motiwala to our Board of Directors.

What's the ROI? How Operational Maturity Improves Customer and Team Satisfaction

Are we looking at the new normal now? In the last 18 months, organizations all over the world were compelled to undergo a rapid digital transformation and mature their operations to support services that were under unprecedented strain. Digital transformation allows companies to embark on large-scale cloud migrations and adopt modern development methods like DevOps and Agile.

Demystifying DevOps and SRE

How different are DevOps and SRE? Are they related to each other? In this blog, James Samuel sheds light on the similarities & differences between SRE & DevOps followed by the possible ways to structure an SRE team in your organization. One of the terms that people often find confusing is SRE and DevOps. People often ask, should I hire a DevOps Engineer or a Site Reliability Engineer? What is the difference between SRE and DevOps and which one do I need? In this post, I attempt to shed some light.

How PagerDuty Helps Manage Hybrid Infrastructure and Complex Ops Across Industries

If there’s one thing we learned from the 80+ sessions from Summit 2021, it’s that across the industries, companies are continuing to accelerate innovation in a bid to meet growing customer expectations of always-on services across all channels. In financial services, disrupting traditional banking or rethinking access to advisory services comes with operational and regulatory challenges.

Contextual Intelligence and Observability: Without the Former, You Really Don't Have the Latter

Observability is a hot term in the industry, but don’t let it fool you: having visibility into your organization's apps and services only gives you partial clarity into a system’s overall performance. To get a full understanding of your monitoring data, you need to apply contextual intelligence.