September 2021 Update: Routing voice calls to on-call staff
Yippie! Our September update adds live call routing as well as a voice mailbox with notification feature to SIGNL4. All details can be found in this article.
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The Place Where Modern Operations & Technology Come Together
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
PagerDuty - Time to Value (Extended 3.75 min.)
When critical incidents do arise, you need the best, most accurate solution for real-time work. Even if you choose to weather the long implementation and cost, when compared to ITSM tools, PagerDuty can provide response times of over 10 times faster when it matters most.
New integrations: Amazon EventBridge, ServiceNow, Zendesk, Zammad, Splunk, and More
Our ecosystem continues to grow: we have added 10 new integrations within the last months. Integrations are the bridge between alert sources and on-call teams and have always been a top priority at iLert. They are one of the reasons why iLert is so easy to adopt for small and large companies alike.
PagerDuty Integration Spotlight: Buildkite
PagerDuty’s Change Events are a powerful way to collect information from your service ecosystem. To maintain velocity as your application deployments scale, every second counts. Integrating Buildkite with PagerDuty ensures you have all the information you need, when you need it. After you install the integration from the PagerDuty Service Directory, you’ll be able to configure your #Buildkite pipelines to send change events to your services whenever a build completes, pass or fail.
SIGNL4 in Manufacturing
Incident alerting and maintenance calls with SIGNL4 in manufacturing and in the smart factory. Reduce unexpected downtime and shorten mean-time-to-repair
3 Ways to Use the xMatters and Google Operations Suite Integration
Not too long ago, you would have needed development experience to oversee the delivery of scalable and reliable software. But with the rise of low-code and no-code tools, that requirement is now obsolete. What used to be hours of coding has turned into a few minutes of dragging and dropping.
10 questions teams should be asking for faster incident response
2019 and 2020 were worlds apart. Our entire ways of working, living, socializing, and learning were changed almost overnight. Over the last 18 months, technical teams have had to double down on all their digital efforts to help their customers adapt to the new normal. At the same time, teams were responsible for more unplanned work than ever as incidents steadily rose. For the first time, we’ve created the State of Digital Operations Report which is based on PagerDuty platform data.
Midwifery Care Communities Trust OnPage
The OnPage clinical communication and collaboration (CC&C) system is universally adopted by midwifery care communities across the United States and Canada. OnPage is proud to provide a real-time, secure collaboration platform that allows midwives to improve patient experience. This article examines the continued widespread adoption and implementation of OnPage’s industry-leading CC&C system by midwifery care communities.
What is an SRE?
A comprehensive definition of SREs and Site Reliability Engineering, including what SREs do and what makes SREs different from other roles.
Automatic Alert Export to Third-Party Systems
In the SIGNL4 web portal you can manually export historic alert reports as.csv files. In some cases it might be useful to export alert data programmatically. For example you can forward all alerts including specific parameters to InfluxDB and show the alert history in Grafana to recognize peaks, trends and abnormalities over time. You can even use AIOps to recognize certain trends automatically. By using the SIGNL4 REST API it is possible to export alert data automatically.