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The latest News and Information on IT Service Management, Service Desk and related technologies.

How EASM Discovers Your Attack Surface Vulnerabilities

With few exceptions, businesses of any scale depend on the internet. So, it’s all-important to manage and protect the external attack surface it presents to the world. An organization's external attack surface consists of the totality of possible entry points through which an unauthorized user can access an IT environment. This includes everything from websites, web applications and APIs to remote access points and cloud services.

15 Network Automation Tools in 2024

Network automation has become a game-changer for businesses that rely on complex networks. By automating repetitive tasks, companies can improve their network efficiency, reduce human errors, and ultimately save time and costs. That's why network automation tools are becoming essential for companies that want to maintain their competitiveness.

Hardware Tracking: Why it Matters And How to Implement it

Keeping your IT infrastructure organized and functioning well requires several systems, and hardware tracking is one of them. Managing the location, condition, and lifecycle of hardware assets like computers, servers, and networking equipment can be challenging. Without proper tracking, organizations often face unexpected costs, underutilized resources, and compliance issues. But with the right system in place, hardware tracking can be straightforward and highly beneficial.

Innovator Preview - What's New in Ivanti Neurons 2024

The presentation covers a range of topics including platform enhancements, the Neurons Core Services initiative, app distribution updates, and the use of surveys for improving the digital experience. It also discusses patch management updates, the need for design partners, and the introduction of new survey templates. The ability to analyze data based on various criteria and the introduction of archive and restore features for patch configurations are also highlighted.

Exploring IT Innovations: User Groups, AI Capabilities, and Enhanced Integrations

The discussion delves into a range of IT topics, starting with user groups and upcoming events. The importance of reviews on Gartner Peer Insights for Ivanti neurons is emphasized. The talk introduces external integrations, a new self-service experience, AI capabilities, and Microsoft Teams integration. Enhanced surveys and feedback mechanisms are also presented. The session concludes with the explanation of the trusted agent capability for secure connections and execution of PowerShell scripts.

What are data integration platforms? A complete guide

Keeping everything organized can become a real challenge in a world where data is flowing in from multiple sources. Data integration platforms are the solution: These tools serve as bridges between different systems, allowing businesses to bring data from various places into one cohesive view. In this guide, we’ll explore what data integration platforms are, why they’re valuable, and what features you should look for when selecting one for your organization.

A Guide to Hardware Support For Your Organization

Keeping hardware running smoothly can be a challenge for any business, but having the right hardware support system in place can make all the difference. Of course, hardware, from computers and servers to networking devices, is at the core of your daily operations. And when things go wrong, addressing issues quickly and efficiently is your top priority to avoid costly downtime.