In the race to attract and retain customers, businesses must deliver great customer experiences, release reliable products fast, and scrutinize costs to achieve consistent growth. That can either be a well-oiled machine or a tangle of disjointed communications and workflows that frustrate customers, employees, and management alike. By developing a culture of observability, you can have a framework that harmonizes the experience for everyone.

When you’re running a business, you have a bunch of different tools and processes that you need to manage in order to keep everything running smoothly. It’s kind of like having a bunch of different puzzle pieces that you need to fit together just right in order to create a complete picture. Now, let’s say you want to take your business to the next level – maybe you want to expand your customer base, improve your productivity, or streamline your operations.

What does a normal day look like for your service desk? A flood of incoming tickets. Insufficient data to quickly find the root cause of issues. And a lack of remediation power to close tickets fast. Level 1 (L1) analysts are forced to spend time jumping across tools, reaching out to end users, or relying on guesswork to solve problems.

If you can harness the power of intelligent workflow automation, it has the potential to transform your operations and enable you to deliver on customer expectations. StartingPoint can provide your team with the necessary tools to embrace intelligent workflow automation. Before breaking down this platform, let’s take a step back and define what intelligent workflow automation is.