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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

CNBC Says AI Will Replace Tech Support - Here's What They Got Wrong

Dec 5, 2024 By Matt Beran In InvGate
Another day, another AI headline designed to spike your blood pressure. The Service Management industry is no stranger to dramatic proclamations about AI, and neither are you. But what’s the real story behind CNBC’s latest take, “The tech support desk at work is one of the first jobs AI is rapidly replacing?” Does the Palo Alto Networks company need media coverage? Does CNBC? CompTIA? All of them? Perhaps there is a hidden agenda behind the article being published.
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startingpoint

3 Best Practices for Tracking VC Portfolio Companies

Dec 4, 2024 By StartingPoint In StartingPoint
For venture capital (VC) firms, managing a portfolio of investments is a complex process that requires diligent tracking, strategic oversight, and transparent communication. Effective portfolio management enables VCs to provide value to their portfolio companies, help those companies achieve their performance goals, and maintain investor trust. Below, we outline three best practices for VC portfolio company tracking to help firms streamline their operations and improve portfolio company success.
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What is Configuration Management? IT Beginners Guide

Dec 4, 2024 By InvGate In InvGate
Configuration Management is the backbone of IT Service Management, providing a clear and reliable map of your IT landscape. It ensures that assets required to deliver services are controlled and that accurate information about them is available when needed. In ITIL 4, it's a crucial part of the Service Management Practice section within the Service Value System.
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InvGate

What Do Most Corporations Do With Returned Computers?

Dec 4, 2024 By Natalí Valle In InvGate
When computers are returned to a corporation, they don’t simply disappear into storage or landfills. Companies often implement structured processes to make the most of these devices while adhering to regulatory and ethical standards. Managing returned computers is a practical and pressing concern for corporations, whether dealing with employee's offboarding, end-of-life hardware, or upgrades. The process involves multiple considerations, from data security to environmental compliance.
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The Art of the Possible: Drawing Up Your DEX Strategy

Dec 4, 2024 By Nexthink In Nexthink
Digital Employee Experience (DEX) is more than just technology—it's a transformative journey. In this first episode of our series, Emily Schlick (Vizient) and Zakir Mohammed (Toyota) share their strategies and lessons from their first year of DEX implementation. Learn how they: Built a strong DEX strategy Empowered people and processes Partnered with Nexthink to drive success Whether you're starting your DEX journey or looking to level up, this episode is packed with actionable insights to help your organization thrive.
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opsmatters

ITAM in SMBs - Trends We See for 2025

Dec 4, 2024 By OpsMatters In OpsMatters
In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive software licenses and conducting software audits. However, the landscape is changing, and SMBs must now embrace ITAM, albeit in a completely different manner.
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opsmatters

What is Agentic AI? And why does it matter in IT service management and ITAM?

Dec 4, 2024 By OpsMatters In OpsMatters
When embarking on a new digitalisation project today, people expect more than just the basics, such as security, functionality or choosing a trusted brand. They're looking for tools that offer a personalized experience and smart automations. This is especially true for service desks and IT management platforms, where automating repetitive tasks and tailoring the experience to users really matter. AI agents are a great solution for this. They can handle tasks on their own, make processes smoother, boost efficiency, and save money.
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