The break/fix support system has been around since the beginning of IT support. It has remained the most popular model over the years for a reason: agents find it practical and straightforward. However, over the last few years, IT teams from around the world have been questioning its effectiveness and adopting new tools and strategies in order to build a more proactive support system.

In today’s highly competitive and digital era, maintaining an accurate inventory of office supplies is crucial for a company’s success. Not only does it ensure that employees have the necessary tools to do their jobs, but it also helps keep costs down by avoiding overstocking or understocking. That’s where office supplies inventory management software comes in. This software can help businesses streamline inventory processes, automate reordering, and reduce waste.

Let’s imagine any given company as a restaurant, with employees as the chefs who prepare and serve the meals. Now, consider how frustrating it would be for those chefs if the kitchen was poorly organized, with old and malfunctioning equipment, and ingredients scattered all over the place. It would make their jobs much more difficult and less enjoyable, leading to mistakes, slower service, and perhaps even employee turnover.

Many businesses waste time, money, and energy trying to manage their hardware, software, and cloud assets. Without an easy way to track these assets, your organization may be paying for outdated software or unused licenses or cloud subscriptions—or struggling to keep up with each asset through its lifecycle. It’s time to rethink your IT asset management strategy. Consolidating management onto a single platform makes it possible to boost productivity.

Ready, set, go: when it comes to customer service, it's a race against the clock. Customers expect lightning-fast responses and complete solutions to their problems. But what happens when your help desk can't keep up with the pace? The answer is simple: frustration, dissatisfaction, and potentially lost clients. That's why measuring and improving Time to Resolution (TTR) is crucial. As a customer, there's nothing more irritating than dealing with a slow or ineffective help desk.

Software License Optimization is an important and expensive part of IT’s remit. The SaaS industry alone is expected to generate 883.34 billion by 2029, as the use of SaaS applications moves from common to ubiquitous. The workplace is now primarily digital, and many businesses either are, or are moving to entirely cloud-based systems. Yet this proliferation of cloud-based SaaS applications alongside existing on-prem applications creates complexity for IT teams.

As organizations become aware of the importance of proactive IT support, many IT support teams are adopting a more strategic approach to manage their workload and infrastructure. However, some companies are still using the traditional break/fix model, where IT professionals are only called upon when something goes wrong. But having a reactive approach can lead to prolonged downtime, higher costs, and a frustrated workforce.

In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements. It is currently a bigger need than ever before, considering that the need for going fully remote has already proven to be a quick and devastating reality in recent years.

On April 5th and 6th, 2023 Almaden participated as a sponsor at the Arklok´s Sales Convention, which took place in São Paulo. Arklok´s Sales Convention was an exciting and energizing experience, and we were thrilled to be a part of it. We were able to connect with Arklok’s sales team, share insights and best practices, and explore new ways to collaborate and grow our businesses together. During the event, Almaden had the opportunity to showcase CIQ® SmartCenter™.