Operations | Monitoring | ITSM | DevOps | Cloud

You have identified a data breach, now what? Your Incident Response Playbook is up to date. You have drilled for this, you know who the key players on your team are and you have their home phone numbers, mobile phone numbers, and email addresses, so you get to work. It is seven o’clock in the evening so you are sure everyone is available and ready to respond, you begin typing “that” email and making phone calls, one at a time.

The REST API in Enterprise Alert 9 has now been extended with a 2-way functionality. This allows to call webhooks or REST endpoints from third party systems on alarm status changes (acknowledge, close). Thus, in Enterprise Alert 9, it becomes child’s play to establish a 2-way integration with almost any REST enabled third party system.

Gartner jumps right into it, describing a reorientation of a tool that has previously focused on IT service management and automation. AIOps is now also enabling a variety of new observability use cases for DevOps and Site Reliability Engineering (SRE) teams. This blog presents the guide’s major findings and a link so you can read the report for more details. About the AIOps Platform Market

We're excited to announce the release of two new features this month: customizable Slack incident modals and Incident Tags. Keep reading to more about how they can help your teams manage incidents better!

How can creating chaos achieve better reliability? Chaos and reliability might seem mutually exclusive, but through the use of Chaos Engineering, SREs can bring about meaningful changes to system resiliency.

A good alerting strategy is an important prerequisite for successful operations management and the availability of mission-critical systems. But also for employee satisfaction. It’s not just about sending out alerts upon critical conditions, problems and failures at all, but more importantly, about how it is done. Here are the 5 most typical mistakes, their consequences and how to avoid them.