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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Notify clients about incidents using AI

During the heat of incident response, staying focused on resolving the issue quickly is essential. Crafting clear and accurate incident updates, however, can be challenging under pressure. That’s where ilert’s AI-powered incident communication feature makes all the difference. This feature is a part of the ilert AIOps add-on.

xMatters Yars' Revenge Release

If you’re not an expert in destroying energy shields, dodging enemy swirls, or using space cannons to avenge your home planet like players in Yars’ Revenge, don’t worry! Our latest release is here to help you focus on fighting incidents that are a little more down to earth! Let’s take a look at some of the new features you’ll find in your incident-fighting arsenal.

How data habits help build a data culture

It's no secret that building a data-driven culture in a company is hard, but what is it exactly that makes this such a tricky endeavor? Contrary to popular belief, technology isn't the main hurdle. A recent survey reveals that only a quarter of respondents cite technological limitations as the primary obstacle to becoming data-driven.

What is Alerting?

What is Alerting? Alerting is a central component of modern safety and operating concepts. It is used to act quickly and effectively in hazardous situations. From operational alerting in operations management to alerting the population, there are various scenarios that cover specific requirements and areas of application. In this article, we provide an overview of the various alerting methods and their significance.

The three pillars of observability

Do you feel you’re always playing catch-up with incidents? If so, you’re not alone. As IT environments become more complex, alerts keep piling up, and finding the root cause feels like searching for a needle in a haystack. And ITOps and incident responders are left scratching their heads and wondering: what went wrong? It can be frustrating when you don’t have end-to-end visibility into your systems. This is where observability comes in.

Kickstart your investigations and reduce alert noise with Doctor Droid's offering in the Datadog Marketplace

Being an on-call engineer is often overwhelming, requiring you to pivot between tickets, dashboards, runbooks, and different data sources as you try to separate legitimate incidents from unnecessary noise. Not only does the process of investigating irrelevant alerts take time away from remediating important issues, but it also compounds alert fatigue.

Accelerate Incident Investigation with Biggy AI

Meet BigPanda Biggy AI, the interactive AI that’s purpose-built for incident responders. Powered by BigPanda’s AI-powered ITOps and incident management platform, Biggy streamlines troubleshooting for incident management by aggregating data such as observability tools, service history, informal and institutional knowledge, and more.

Introducing Alert Grouping: Less Noise, More Signal

Imagine this familiar scenario: it’s 2 a.m., and a critical service goes down. Your phone starts buzzing nonstop with alerts — all essentially saying the same thing. It’s overwhelming, distracting, and makes it that much harder to focus on fixing the problem. Enter Alert Grouping — it’s our smarter way to manage alerts, designed to help you cut through the clutter and focus on what matters.

Ops Centric AI: The foundation of best-in-class incident management

Your ITOps and Incident Management teams face thousands of alerts daily. How can they find the “needle in the haystack” to prevent critical alerts from escalating into incidents that impact users and customers? This challenge plagues modern IT departments as alert noise, fragmented data, and chaotic workflows extend response times and undermine service reliability.