Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Your First Year with DEX: A Strong Approach

When it comes to Digital Employee Experience (DEX), the key to success is treating it as a journey, not a destination. Organizations need to deliver outcomes and value quickly, while simultaneously building the maturity of their DEX initiatives over time. The journey involves deliberate planning, with clearly defined milestones and goals along the way.

ServiceNow vs. Spiceworks

Curious about ServiceNow and Spiceworks? Let's put these two popular IT service management platforms side by side. While they take distinctly different approaches - from their target users to their feature sets - seeing them compared makes it easier to understand where each one shines. More organizations are taking time to evaluate their ITSM options carefully, and for good reason. The right platform can transform how teams manage IT services, assets, and support.

Jira Service Management vs. Spiceworks

Selecting the right ITSM platform can significantly impact your organization's service delivery, efficiency, and customer satisfaction. Two popular options are Jira Service Management and Spiceworks, each with its unique features and limitations. This article will guide you through a side-by-side comparison of these tools, focusing on their strengths, challenges, and what makes them suitable for different business needs.

Proactive Patch Management with Infrastructure Automation

Modern enterprises face many challenges, hampering efficiency and innovation amidst tight budgets and safeguarding your brand against escalating cyber threats. Unpatched systems are also prime targets for cybercriminals who aim to access an organization’s sensitive information, intellectual property, and confidential business data. Traditionally, addressing these challenges required many point solutions, creating disjointed management.

Sentiment Survey Bot in 60 Seconds

Ivanti's Sentiment Survey Bot allows IT teams to automatically reach out to users following any major IT change, gathering invaluable sentiment data to help remediate any resulting issues and letting you track your users' experience over time. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Future proof Your Warehouse Management System with Ivanti Velocity

Automation doesn’t have to be complicated. Ivanti Velocity makes it easy to integrate with Zebra/Fetch to drive efficiencies through a low-risk approach to robotics in warehouse operations. Simple workflow integration Velocity connects to your WMS and other enterprise systems. Adding Fetch robots to these workflows, without changes to the host applications simplifies and accelerates your warehouse transformation.

Sentiment Survey Bot in 60 Seconds

Ivanti's Sentiment Survey Bot allows IT teams to automatically reach out to users following any major IT change, gathering invaluable sentiment data to help remediate any resulting issues and letting you track your users' experience over time. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Transform Your IT Management with Ivanti Solutions

Transform Your IT Management with Ivanti Solutions Ivanti provides an IT service management solution that boosts asset management, agility, and productivity through automation and AI. It enhances service quality, lowers costs, and improves employee experience. By integrating IT and security management, it streamlines operations and increases efficiency. Advanced tools offer strong protection, while proactive measures reduce risks. The Ivanti neurons platform enhances user access and collaboration, supporting informed decision-making and driving significant business outcomes.

Agent vs. Agentless ITAM: What Are Their Differences - And Why You Need Both?

Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?