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The latest News and Information on IT Service Management, Service Desk and related technologies.

Building a cost-effective IT procurement process

In this lecture, we explore how to build a cost-effective IT procurement process. A well-designed procurement strategy ensures your organization acquires the right assets at the right price, while also considering long-term value, compliance, and vendor relationships. By focusing on both efficiency and foresight, procurement becomes more than just a purchase—it becomes a driver of IT and business success.

How to connect ServiceNow to Grafana Cloud IRM incidents

Companies rely on a variety of services to streamline their workflows, which often requires data synchronization or information sharing across platforms. But are your tools flexible enough to connect with external systems? ServiceNow is widely recognized for its robust and complex workflow support for enterprises. However, it may not always offer the most intuitive or user-friendly experience when handling incidents.

Salesforce ITSM: What to Expect From The New Contender in The ITSM World

The enterprise software market is entering a new phase. After ServiceNow revealed its ambitions to move into the CRM space earlier this year, all eyes turned to Salesforce, which is widely expected to announce its own IT Service Management (ITSM) solution at Dreamforce, the company's event coming next October.

Introducing AI Drive: Closing the AI Value Gap

The enterprise is standing at the edge of a seismic shift: an AI revolution. In the next five years, the way work gets done will be fundamentally reshaped as workflows once handled by humans are increasingly replaced or enhanced by artificial intelligence. But here’s the reality: success won’t come from simply handing out Copilot or GPT licenses and hoping employees figure it out.

Why You MUST Know What Are the Pillars of IT Infrastructure Management?

IT Infrastructure Management is the foundation that keeps businesses running smoothly, ensuring scalability, performance, and security. In this video, we’ break down the core pillars every IT leader, engineer, or tech enthusiast needs to understand, covering hardware, software, networks, data, and cloud environments.

Reality Bytes: How AI Drive Will Help YOU Win the AI Race (w/ Matt Rose)

In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscape—bringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and why AI adoption has become a critical competitive differentiator.

Apple Business Manager Device Migration: What You Need to Know

With Apple’s OS 26 release, IT admins using Apple Business Manager (ABM) or Apple School Manager (ASM) have a great new tool in their toolbelt: device migration. This makes switching devices between MDM platforms much easier, with minimal disruption for end users. Here, we’ll unpack what you need to know, and how ABM device migration makes it incredibly easy to switch to Ivanti Neurons for MDM.

Help Desk vs. Service Desk: What's the Difference?

Modern businesses depend on strong IT support to keep everything running smoothly. However, many still confuse the terms Help Desk vs Service Desk, often using them interchangeably. This mix-up can lead to choosing the wrong support structure, affecting productivity and user satisfaction. This blog will clearly explain the difference between a help desk and a service desk, and guide you on when to use each.

AlmaAnalysis: The Enhanced CIQ DEX feature that transforms digital employee experience analysis

In today’s landscape of digital transformation, companies are increasingly dependent on technologies that improve productivity and enhance the employee experience. However, measuring the real impact that each device, system, and configuration has on daily operations remains a significant challenge for many IT teams.

The five IT Asset Lifecycle Management phases

Master the complete journey of IT assets – from planning and procurement to deployment, maintenance, and retirement – so you can maximize value, reduce risk, and make smarter IT decisions. In this lecture, we break down the five IT Asset Lifecycle Management (ITALM) phases and explain how each step connects to the bigger picture. This session gives you a clear roadmap of the IT asset lifecycle, so you can see how every stage fits into a seamless management process.