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The latest News and Information on IT Service Management, Service Desk and related technologies.

Help Desk Reporting in 2025: Tips & Tricks

Oct 1, 2025 By Alloy Software In Alloy Software

Do you create reports yourself or rely on others to provide them? Regardless of your role at the IT support desk, reports play a crucial role. They help teams monitor performance, identify trends, and improve service quality. Let’s take a look at the reports you’ll need in 2025.

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Reality Bytes: Our Everyday AI Use (Personal & Professional)

Oct 1, 2025 By Nexthink In Nexthink

The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.”

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Software Asset Management system for Modern Businesses

Sep 30, 2025 By Vinutha In Infraon

Managing software has become one of the most pressing challenges for modern organizations. Licenses span SaaS subscriptions, on-premise tools, and hybrid deployments, each carrying costs and compliance risks. Without structured oversight, audits turn into costly disruptions and budgets bleed through unused applications. This is why asset management software for small business and enterprise platforms alike are gaining traction.

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Strengthen your mobile security with Ivanti Neurons for MDM and MTD

Sep 30, 2025 By Ivanti In Ivanti

Mobile security is crucial as smartphones become prime targets for cyber attackers. The shift from desktop to mobile usage has increased vulnerabilities, especially during the COVID pandemic. Key statistics show a rise in mobile phishing attacks and risks from unsecured connections and risky apps. The session highlights the need for mobile threat defense solutions and user education to balance comfort and security.

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JFrog and ServiceNow: Accelerate Trusted Software Application Development

Sep 30, 2025 By Brian Chang In JFrog

Today’s software organizations can’t make tradeoffs between speed and trust – you need both to succeed. But juggling them is tough. Moving too fast can lead to security vulnerabilities and compliance issues, while moving too slow means your competitors beat you to market. This tension creates friction that slows down every release, a problem that is rooted in your software pipeline.

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DEX: How We Measure the Results of IT Actions

Sep 29, 2025 By Almaden AI In Almaden AI

Every IT initiative has a clear purpose: to boost productivity, reduce failures, accelerate processes, or simply make things work better for people. Yet, many companies still make the mistake of implementing changes and improvements without measuring the real impact they have on employees' daily lives. That's the difference between acting in the dark and acting intelligently. Without clear metrics, IT may be investing time and money in solutions that, in practice, bring little benefit - or even harm performance. This is exactly where DEX (Digital Employee Experience) comes in.

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Boards Talk Cybersecurity - but NIS2 Directive Says They Must Own It

Sep 29, 2025 By Patrick Kaak In Ivanti

Cybersecurity finally has a seat in the boardroom. Ivanti’s 2025 State of Cybersecurity research shows that: On paper, that’s progress. But, many organizations struggle to convert board-level attention into sustained, measurable risk reduction.

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Building Navigator with Navigator: How We Use Our Own Software to Develop it

Sep 29, 2025 By Ekaterina Glozshtein In Alloy Software

Turns out, Alloy Navigator is incredibly flexible and can be applied in business processes beyond IT service management.

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Data-Driven IT Decisions: Discover AlmaAnalysis from Collective IQ

Sep 29, 2025 By Almaden - Proactive Insights for a Reactive World In Almaden AI

When is the right time to replace your hardware? That’s one of the most common questions IT leaders face. The hardware lifecycle is a major dilemma: replace too early, and you waste resources; wait too long, and you risk productivity, security, and even sustainability. That’s where AlmaAnalysis, the new feature of Almaden’s Collective IQ, comes in. With AI-powered smart analysis, your IT team can: Evaluate the real performance of every device. Predict bottlenecks before they impact users. Compare whether it’s smarter to upgrade components or invest in new equipment.

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Top 5 Inventory Management Software for Schools in 2025

Sep 29, 2025 By Hector In Hector

In 2025, inventory management has become a crucial challenge for schools. Between laptops, tablets, scientific equipment, audiovisual gear, musical instruments, textbooks, and sports equipment, schools must handle an ever-growing volume of assets. Without the right tool, this often leads to losses, waste, poor allocation of resources, and an overload of administrative work. Fortunately, several inventory management solutions now make it possible to centralize and simplify this task.

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